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I never do reviews online but just had to let everyone know how delighted I was with the service and product I received from U blinds
From the point of phoning for a measure and quote to the lovely sales rep’s expert and friendly consultation then the tracking of my product being sent to my mobile and the professional installation of my blinds, the whole experience has been enjoyable and hassle free
I have recommended U blinds to all my family and friends
This company from the top to the bottom lacks any honesty and integrity. Formerly Premier Blinds, they have changed names in likely to protect their past but the poison hasn't stopped dripping from the top. I've had a 12 month battle putting up with faults, unsuccessful installations, poor management, poor planning, horrible customer service, to end up with an installation that is not fit for purpose and now they are threatening to sue me! Oh the irony.. Please keep an eye out for what their new name will be once this entity gets too tarnished as well. Cowboys to be avoided at all costs. Absolutely disgraceful and the ACCC should immediately consider suspending Chris Ralph from ever being a director of another company again.
Outdoor blinds service
Contacted service department re problems with my blinds told by service department “go online “ sent text to sales manager no reply from him sent email reply was they would have someone contact me and look at them that was over 2 weeks ago very disappointed in after sales service or lack there of seems once they have your money that’s it
Do not touch them
On 18th Sept 2020 I ordered blinds and shutters from ublinds. The contract was that the blinds would take 3-4 weeks and the shutters 6-8 weeks to make.
On 5th Nov the blinds were installed. Please note I had to pay up front before the installation guy would install them. Now I know why. Incidentally the installation person said he was a contractor for ublinds and was only following instructions from them. I found out later this was a lie, he is employed directly by ublinds
I pointed out at installation that the panel blind was not blacko...ut as I had specified, there were at least 1cm gaps down each side of the blind. Installer stated he would contact their office and their representative to find a solution. This was a lie, he did no such thing. On the 10th November I rang their salesman and he said he would visit and find a solution for me. He said he would cut a slit in my skirting board in order to make the blind more blackout. How is this a solution? Incidentally this is still not fixed. On 22nd Dec 2020 my shutters were finally installed. Next day I realised two blades on one shutter were broken. I immediately rang ublinds and they sent their rep again. He promised it could be fixed by their permanent employee installer.
From quote to fitting their service was great. We had an issue with 2 shutters that Sally had sorted out quickly.
Made such a huge difference to our outdoor area.
Installation and Installer Dan did an amazing job we are so so happy with end result as are others we recommended U Blind to.
Couldn’t be happier
From in home measurements and quote to installation we couldn’t be happier with the process. Sales manager Nigel was very helpful and professional. Joel who installed our shutters did a great job. We will definitely recommend U Blinds
Awful planning and execution; Service that was way below expectation
I do not normally write reviews but this one is a stunner forcing me to find some time to do this. I paid well over $20000 to get shutters installed at my home with the promise of design, supply and installation with structural warranty for 25 years. Since installation of the shutters I had nothing but trouble in the most used area of my house with the shutters coming off the top trail and bottom trail at various places. I had the shutters hanging by the thread but they would not make it a priority to sort it out. I waited for at least four months before they paid a visit to look into it and not for the first time.
Overall, not a good quality product and awful post sale service. Would not recommend at all.
No after sales service - Melbourne. Still waiting for faulty blind to be fixed & missing parts.
UBlinds do not want to rectify shoddy installation- make excuses. Love to support Aust made but not rip off artists
We all really love the new awnings and they look great too. They are even better than I expected. Sharon has helped a lot with the whole process; she is a credit to UBlinds.
Shutters look amazing
Our shutters look amazing! One of those jobs where the outcome surpassed our expectations and looks fantastic. The salesman and installed were fantastic.
Couldn't be happier
We installed blinds in our factory using U Blinds and we couldn't be happier with the service provided by Thea, Frank & Kieren. Punctual, professional and friendly. And the price was great for what we needed. We are extremely happy with the end result. Thank you to you all.
responsive, quick and excellent quality
We had used Ublinds for our first home over 10 years ago and the quality was exceptionally high. We never had any creasing or faulty mechanisms, so decided to use them again for our new build. They were punctual, and easy to discuss options. Delivery and installation were early and very quick. we are super happy with the product, colour and quality. I had made the mistake of buying store bought blinds for my sons build but after only a year of installation I was disappointed with them, so had Ublinds do a quote for him as well as mine. He too is very happy with the quality compared to the store bought ones.
Thrilled with Shutters & Blinds
Professional installation work by Frank & Kieran to install shutters & blinds.Pam in Office so helpful & obliging. Friendly and Cheerful Staff. Recommend U Blinds.
Frank and Kieren arrived at time they specified. Got straight to it and were finished quickly. Very professional and courteous.
No after sales service
My order was worth over $5000 for day/night blinds. When they were installed on 31/7/20 they looked great. Three months later 25% of the width of the material on one of the day blinds had separated from the roller. I found it had not been pinched into the roller, just glued. This blind had never been raised or lowered since installation. A month later I found the material from another day blind on the floor, having fully separated from it's roller. I contacted u blinds 30/11/20 & was asked to complete an online form, which was done same day. Ne...xt day I received an email advising they would be in touch within 24 hours. 72 hours later I called them having heard nothing. [Name Removed] told me they had been directed to concentrate on new installations pre-Christmas and I could not expect any service until some time next January. U blinds you have my money & I do not have a product fit for purpose!!! Get your act together and face your obligations. I am not going anywhere other than to Consumer Affairs if this issue is not resolved immediately.
If I had my time again I would have chosen a different company. If zero stars was an option I would have chosen that. The list of woes include: failure to turn up to scheduled appointments multiple times, broken shutters installed after taking 50% payment, losing blinds in the warehouse, poorly fitting shutters following replacement under warranty, shutters requiring replacement after 2 years because they don’t close properly, losing my warranty claim in the system, poor communication. Never again! Spend a bit more and go elsewhere. Five stars though for being the worst company I have ever dealt with.
Love my external blinds! Thanks
We called Darren to help us again with looking at external blinds. Darren helped us with our inside blinds a few years ago and we were so happy with them (and Darren!) and still are!
Had Frank and Kieran come and install our external blinds this time. Not only do they look better than I would have imagined, Frank and Kieran did a fantastic job installing them! They came out in Dec and they were friendly, courteous and very efficient. Congratulations on having such valued employees. Very impressed with the product. This is the second time we have used U Blinds - they are still perfect all these years later. We we will use U Blinds again. Thankyou, Sarah and Dave.
Awful, awful experience with their company. Their support is terrible, they make guarantees they don't keep. Have been stuffing me around for months and I still do not have my product. They don't even communicate with their own installers, the whole thing is a massive crap show to be honest. Avoid at all costs.
Love the product - Absolutely thrilled with the service
From the moment I called U Blinds I could not have been happier. The product looks fabulous, the service was second to none and the fitting process exceeded my expectations . Brendan thanks for installing the shutters around the kitchen renovation - I am sure it was not easy to avoid boxes and furniture but you did it with a great big smile and nothing was too hard.
Just wanted to tell you about your installer Joel. He came out on September 28th to install shutters throughout my house. He was friendly, courteous and very efficient. Congratulations on having such a valued employee. Very impressed with the product. Will use UBlinds again. Thankyou also Lara.
A big thank you to Frank & Kieran who were professional, friendly and installed my blinds very professional. I luv my blinds and I will definitely recommend UBlinds and an added bonus if you have Frank & Kieran to install. Very happy customer
Frank and Kieran are very friendly and good installers. Love my shutters. This is the second time with using u. Blinds and will be having them back again.
Absolutely love my Plantation shutters from UBlind!!!
Absolutely love my Planation Shutters!!! UBlinds where so fantastic and easy to deal with. I'll definitely be getting my other rooms fitted with their plantation shutters. Highly recommended. Quality is great. It's amazing how much they insulate the rooms in the house that have these.
Very happy with new Shutters and blinds
Very happy with the new shutters and blinds installed this week. Made such a difference to
the lounge and family room. Very professional no fuss installation. We will use them again.
Questions & Answers
Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond
I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.
Regards Alan Cooper Carindale 4152
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