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U Blinds Australia

U Blinds Australia

4.1 from 751 reviews · View Statistics
Listing monitored by U Blinds Australia

Reviews

  • Product Quality
    1.8 (34)
  • Return Claim MadeYes (3) · No (33)
  • Customer Service
    1.1 (39)
  • Warranty Claim MadeYes (9) · No (30)
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Sue Fox
Sue FoxCentral, SA

Beware

published

Bought new blinds before selling my house. The new owners told me the blinds weren't working. Ublinds told me that the warranty was void because I no longer owned the house. Ridiculous

Product Quality
Customer Service
U Blinds Australia
U BlindsU Blinds Australia
Sue Fox
Sue Fox

I spoke to you about the blinds last November. The blinds should be covered by warranty unless they are moved to another location in my opinion. I stand by my review

Phil A Cooroy Qld
Phil A Cooroy QldSouth East Queensland, QLD

U for U-Blinds: Stands for Unreliable, Unacceptable, Unsatisfactory, Unavailing & Unfortunate.

published
Product Quality
Customer Service
Neil A.
Neil A.
  • 2 reviews
  • 1 like

Still waiting after 4 months

published

Awfulness doesn’t describe this experience we have had. Still waiting for blinds, was told made locally but made in China. Security screens are the worst I’ve ever seen. Service is terrible. Avoid at all cost

Product Quality
Customer Service
U Blinds Australia
U BlindsU Blinds Australia

Hi Neil, i am sorry to hear you have had this experience. If you could please provide an order number or call our head office on 0732487000 and ask to speak with Natalie i will assist you with this to get these issued resolved. Thank you

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Luke Ruzicka
Luke RuzickaGreater Melbourne (Outer), VIC

Shocking and full of one star reviews on google

published
Product Quality
Customer Service
U Blinds Australia
U BlindsU Blinds Australia
Nic1391
Nic1391
  • 2 reviews

Absolutely Terrible Experience

published

Can't recommend enough that you stay clear of this company. All you need to do is review their google reviews. It says it all.

Product Quality
Customer Service
U Blinds Australia
U BlindsU Blinds Australia

Hi Nic, i am sorry you have had this experience with our company. If you could please provide your order number i will contact you to get this resolved asap for you.
Thank you Ublinds team.

Extremely poor service

published

In 15 years of doing home renovations I have never come across a more incompetent company & contractors, at no single stage in dealing with these people was there any level of professionalism or service provided. We now have all our blinds finally fitted after 3 attempts & I am currently going back & patching all the drill holes left behind by the installer-no wonder they require full payment prior to installation!
Only wish I had read the reviews first before dealing with this company-if I could given them a negative 5 stars I would!
Avoid at all costs-just appalling

Customer Service
Incentivised Review No
U Blinds Australia
U BlindsU Blinds Australia
Ange
AngeGreater Melbourne (Inner), VIC

Poor Customer service unsatisfied with product

published
Product Quality
Customer Service
U Blinds Australia
U BlindsU Blinds Australia

Very disappointing

published

I waited 4 months for 3 blinds to be installed. Called multiple times to cancel the order and request a refund of deposit due to lack of service and never received a call back. Blinds were finally installed this week - extremely poor quality for the price and definitely poor service. I will be replacing them. It was a waste of money and time. Very disappointing.

Product Quality
Customer Service
U Blinds Australia
U BlindsU Blinds Australia
Belinda R.
Belinda R.Greater Melbourne (Outer), VIC

Just awful

published

This company from the top to the bottom lacks any honesty and integrity. Formerly Premier Blinds, they have changed names in likely to protect their past but the poison hasn't stopped dripping from the top. I've had a 12 month battle putting up with faults, unsuccessful installations, poor management, poor planning, horrible customer service, to end up with an installation that is not fit for purpose and now they are threatening to sue me! Oh the irony.. Please keep an eye out for what their new name will be once this entity gets too tarnished as well. Cowboys to be avoided at all costs. Absolutely disgraceful and the ACCC should immediately consider suspending Chris Ralph from ever being a director of another company again.

Product Quality
Customer Service
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H brown
H brown South East Queensland, QLD
  • Verified

Outdoor blinds service

published

Contacted service department re problems with my blinds told by service department “go online “ sent text to sales manager no reply from him sent email reply was they would have someone contact me and look at them that was over 2 weeks ago very disappointed in after sales service or lack there of seems once they have your money that’s it

Product Quality
Customer Service
U Blinds Australia
U BlindsU Blinds Australia
Moreen
MoreenSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Do not touch them

published
Product Quality
Customer Service
U Blinds Australia
U BlindsU Blinds Australia
Moreen
Moreen

Thank you for replying, but truly I have made so many telephone calls to try and have everything resolved that I’m nearly at capacity. I will phone Natalie tomorrow to let her know the details you require.

Moreen
Moreen

Awful planning and execution; Service that was way below expectation

published

I do not normally write reviews but this one is a stunner forcing me to find some time to do this. I paid well over $20000 to get shutters installed at my home with the promise of design, supply and installation with structural warranty for 25 years. Since installation of the shutters I had nothing but trouble in the most used area of my house with the shutters coming off the top trail and bottom trail at various places. I had the shutters hanging by the thread but they would not make it a priority to sort it out. I waited for at least four months before they paid a visit to look into it and not for the first time.
Overall, not a good quality product and awful post sale service. Would not recommend at all.

Product Quality
Customer Service
U Blinds Australia
U BlindsU Blinds Australia
Yolanta
YolantaMentone
  • 3 reviews
  • 5 likes

No after sales service - Melbourne. Still waiting for faulty blind to be fixed & missing parts.

published

UBlinds do not want to rectify shoddy installation- make excuses. Love to support Aust made but not rip off artists

Customer Service
Incentivised Review No
U Blinds Australia
U BlindsU Blinds Australia
Ian M.
Ian M.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

No after sales service

published
Product Quality
Customer Service
U Blinds Australia
U BlindsU Blinds Australia
Tony C.
Tony C.
  • 2 reviews
  • 1 like

Awful experience

published

If I had my time again I would have chosen a different company. If zero stars was an option I would have chosen that. The list of woes include: failure to turn up to scheduled appointments multiple times, broken shutters installed after taking 50% payment, losing blinds in the warehouse, poorly fitting shutters following replacement under warranty, shutters requiring replacement after 2 years because they don’t close properly, losing my warranty claim in the system, poor communication. Never again! Spend a bit more and go elsewhere. Five stars though for being the worst company I have ever dealt with.

Product Quality
Customer Service
U Blinds Australia
U BlindsU Blinds Australia

Hi Tony, We are sorry to hear you have had these issues. If you could please call our office and ask to speak with Natalie and i will discuss these issues with you and will make sure they have now been resolved for you. Thank you Ublinds.

Tony C.
Tony C.
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Page 1 of 6

Questions & Answers

Ray Malligan
Ray Malliganasked

Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond

No answers
Deb McDiarmid
Deb McDiarmidasked

Do you deliver to Cairns Queensland?

2 answers
Fired Up
Fired Up

I would contact them for an immediate answer obviously

WGoldberg
WGoldberg

Their number: 1300 303 391

Alan Cooper
Alan Cooperasked

I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.

Regards Alan Cooper Carindale 4152

1 answer
Fired Up
Fired Up

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