U Blinds Australia

Bought new blinds before selling my house. The new owners told me the blinds weren't working. Ublinds told me that the warranty was void because I no longer owned the house. Ridiculous

Be afraid people and stay clear of U-Blinds. If you want quality, value for money, good customer service and a stress free experience DO NOT call U-Blinds.
After placing our order (178993) on 26 March 21, We are still awaiting the installation of our Shutters. They have been paid for in full for some months now (over $5k) and have even been partially installed on the 21 May but we have 3 shutters still in boxes left untouched in our garage , 1 Still Undelivered and 7 with fitting incomplete.
Not to mention that those partially installed do not...

Awfulness doesn’t describe this experience we have had. Still waiting for blinds, was told made locally but made in China. Security screens are the worst I’ve ever seen. Service is terrible. Avoid at all cost

3 months ago
This is the worst company experience and I would never use or recommend this company to anyone.

We received an extremely poor quality product and service from this company. I haven't seen incompetence at this level for a very long time. The director of the company was incredibly rude and arrogant to deal with which makes sense given how poorly these guys have managed things with us. Simply disgraceful.

Months of delays and cancelled appointments. They organised times to be on site and missed them leaving other 3rd party companies...

Can't recommend enough that you stay clear of this company. All you need to do is review their google reviews. It says it all.

In 15 years of doing home renovations I have never come across a more incompetent company & contractors, at no single stage in dealing with these people was there any level of professionalism or service provided. We now have all our blinds finally fitted after 3 attempts & I am currently going back & patching all the drill holes left behind by the installer-no wonder they require full payment prior to installation!
Only wish I had read the reviews first before dealing with this company-if I could given them a negative 5 stars I would!
Avoid at all costs-just appalling

Went through ublinds for our rental property. Had the measure and quote and was happy with that so went ahead. Was advised within 2 1/2 weeks products were ready which was great and installer would be in contact within 24 hours. He did not contact me I had to contact him to follow up. Made a time with installer for a Saturday to install which he did not show up to. He did not ring to cancel the appointment I had to chase him up several times to find out why he hadn’t showed up. Made another time for installation which he attended late without a...

I waited 4 months for 3 blinds to be installed. Called multiple times to cancel the order and request a refund of deposit due to lack of service and never received a call back. Blinds were finally installed this week - extremely poor quality for the price and definitely poor service. I will be replacing them. It was a waste of money and time. Very disappointing.

This company from the top to the bottom lacks any honesty and integrity. Formerly Premier Blinds, they have changed names in likely to protect their past but the poison hasn't stopped dripping from the top. I've had a 12 month battle putting up with faults, unsuccessful installations, poor management, poor planning, horrible customer service, to end up with an installation that is not fit for purpose and now they are threatening to sue me! Oh the irony.. Please keep an eye out for what their new name will be once this entity gets too tarnished as well. Cowboys to be avoided at all costs. Absolutely disgraceful and the ACCC should immediately consider suspending Chris Ralph from ever being a director of another company again.

Contacted service department re problems with my blinds told by service department “go online “ sent text to sales manager no reply from him sent email reply was they would have someone contact me and look at them that was over 2 weeks ago very disappointed in after sales service or lack there of seems once they have your money that’s it

On 18th Sept 2020 I ordered blinds and shutters from ublinds. The contract was that the blinds would take 3-4 weeks and the shutters 6-8 weeks to make.

On 5th Nov the blinds were installed. Please note I had to pay up front before the installation guy would install them. Now I know why. Incidentally the installation person said he was a contractor for ublinds and was only following instructions from them. I found out later this was a lie, he is employed directly by ublinds

I pointed out at installation that the panel blind was not blacko...

I do not normally write reviews but this one is a stunner forcing me to find some time to do this. I paid well over $20000 to get shutters installed at my home with the promise of design, supply and installation with structural warranty for 25 years. Since installation of the shutters I had nothing but trouble in the most used area of my house with the shutters coming off the top trail and bottom trail at various places. I had the shutters hanging by the thread but they would not make it a priority to sort it out. I waited for at least four months before they paid a visit to look into it and not for the first time.
Overall, not a good quality product and awful post sale service. Would not recommend at all.

UBlinds do not want to rectify shoddy installation- make excuses. Love to support Aust made but not rip off artists

My order was worth over $5000 for day/night blinds. When they were installed on 31/7/20 they looked great. Three months later 25% of the width of the material on one of the day blinds had separated from the roller. I found it had not been pinched into the roller, just glued. This blind had never been raised or lowered since installation. A month later I found the material from another day blind on the floor, having fully separated from it's roller. I contacted u blinds 30/11/20 & was asked to complete an online form, which was done same day. Ne...

If I had my time again I would have chosen a different company. If zero stars was an option I would have chosen that. The list of woes include: failure to turn up to scheduled appointments multiple times, broken shutters installed after taking 50% payment, losing blinds in the warehouse, poorly fitting shutters following replacement under warranty, shutters requiring replacement after 2 years because they don’t close properly, losing my warranty claim in the system, poor communication. Never again! Spend a bit more and go elsewhere. Five stars though for being the worst company I have ever dealt with.