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U Blinds Australia
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Awful planning and execution; Service that was way below expectation
I do not normally write reviews but this one is a stunner forcing me to find some time to do this. I paid well over $20000 to get shutters installed at my home with the promise of design, supply and installation with structural warranty for 25 years. Since installation of the shutters I had nothing but trouble in the most used area of my house with the shutters coming off the top trail and bottom trail at various places. I had the shutters hanging by the thread but they would not make it a priority to sort it out. I waited for at least four months before they paid a visit to look into it and not for the first time.
Overall, not a good quality product and awful post sale service. Would not recommend at all.
1 comment
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Ian M.Greater Melbourne (Metropolitan), VIC
No after sales service
My order was worth over $5000 for day/night blinds. When they were installed on 31/7/20 they looked great. Three months later 25% of the width of the material on one of the day blinds had separated from the roller. I found it had not been pinched into the roller, just glued. This blind had never been raised or lowered since installation. A month later I found the material from another day blind on the floor, having fully separated from it's roller. I contacted u blinds 30/11/20 & was asked to complete an online form, which was done same day. Ne...Read more
xt day I received an email advising they would be in touch within 24 hours. 72 hours later I called them having heard nothing. [Name Removed] told me they had been directed to concentrate on new installations pre-Christmas and I could not expect any service until some time next January. U blinds you have my money & I do not have a product fit for purpose!!! Get your act together and face your obligations. I am not going anywhere other than to Consumer Affairs if this issue is not resolved immediately.1 comment
U BlindsU Blinds Australia
Hi Ian,
I am sorry you have had this issue. I have been in contact with our Melbourne office and they have advised me this has been booked in to be attended to urgently for you tomorrow.
We do value ... Read more
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4.8(3,586)Tony C.
- 2 reviews
- 1 like
Awful experience
If I had my time again I would have chosen a different company. If zero stars was an option I would have chosen that. The list of woes include: failure to turn up to scheduled appointments multiple times, broken shutters installed after taking 50% payment, losing blinds in the warehouse, poorly fitting shutters following replacement under warranty, shutters requiring replacement after 2 years because they don’t close properly, losing my warranty claim in the system, poor communication. Never again! Spend a bit more and go elsewhere. Five stars though for being the worst company I have ever dealt with.
2 comments
U BlindsU Blinds Australia
Hi Tony, We are sorry to hear you have had these issues. If you could please call our office and ask to speak with Natalie and i will discuss these issues with you and will make sure they have now been resolved for you. Thank you Ublinds.
Nah all good thanks. I really have no desire to deal with you again. There’s really nothing else you can do for me at this stage unless you were contemplating giving me a decent refund for stuffing me... Read more
around but I seriously doubt that idea would cross your mind.Similar opinion? Write a review on ProductReview.com.au!
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Warning: do not buy blinds from this company
I took U Blinds Australia to NSW Civil & Administrative Tribunal and the tribunal found:
“that the blinds are not of merchantable quality, and are not fit for the purpose for which they were supplied. The Tribunal is satisfied that the failure to comply with the consumer guarantees is a major failure, because a reasonable consumer would not have purchased the blinds if they knew that they would continually break and need ongoing repairs.”
I have also had a judgement/order registered in the Local Court against U Blinds, which is still outstand...Read more
ing. In my experience U blinds, and in particular the director [name removed], has demonstrated a total lack of compliance with their contractual arrangements, warranty conditions and consumer law. The company has an appalling attitude towards its responsibilities under consumer law and a total disregard for the rights of its customers. U Blinds have ignored both the Tribunal and the judgement, which shows their utter contempt for the law and the rights of the customer. Avoid using this company!!1 comment
U BlindsU Blinds Australia
Thanks Ian, we have a very different opinion of your case. We stand by our warranty and may we suggest if you are so adamant that you are correct and please take this further as we would be happy to defend our situation.
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TwodadsSouth East Queensland, QLD
- 5 reviews
- 6 likes
Very poor after sales service. Avoid!
Had Ublinds install plantation shutters and blinds late 2017 and we paid extra for stainless fittings. We had new carpet installed recently and the shutters taken down. They found non stainless fittings, tracks double sided taped to the carpet, not screwed in and no pins securing the tracks. We were then given the runaround with them advising no service calls during covid but then found out installations were still ok. Wanted to charge us $198 for a service call to replace faulty parts and were obviously stuffing us about. They subsequently blocked me from posting on their Facebook page and don't have a review section on there. I'd steer very clear of this lot and look for a company with good reviews.
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RandySouth East Queensland, QLD
Steer clear >1 year for installation to be complete still problems!
Blinds ordered - January 2017 told 6-8 weeks. Can live with that.
Actual installation 20 weeks. Installation was artrocious to the point where blinds needed to be reordered. Various random holes on blinds and beams on house. House was damaged during installation. 4 visits later (very high turnover of staff) solution is made - re order the blinds. This made after another 15 weeks.
Told another 6-8 weeks. Actual time 11 weeks. Installation next time was good, everything to an acceptable (i stress only acceptable) level. This is for blind installation only.
Another trip is made to fix the house and complete the actual installation. Another 4 weeks.
Yup up to 50 weeks so far and still not sorted. Now its xmas...
...Read more
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GAKSouth East Queensland, QLD
Poor after sales experience
Fitted out our whole house with shutters We Spent $0000 not long ago.. We try to use the warranty period ....now been Waiting for 8 weeks. Terrible after sale experience.
2 comments
U BlindsU Blinds Australia
Hi, can you please provide further details. We have had a look through our records and do not have a record for GAK. Can you please advise full name, address including postcode and phone number. If you can send to sales@ublinds.com.au
I will email you now but not sure it will do much as my wife has rung multiple times and emailed you already. Lets see if we get a response !!!!!!
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Sylvia HaySouth East Queensland, QLD
- Verified customer
Ublinds Northgate Qld Maintenance extremely disappointing to the point of being a rip off !
We had U Blinds Northgate Qld. install shutters into 2 of our bedrooms 3 years ago for the price of $2884.00.
All the shutters have been cleaned and cared for diligently.
Being close to the ocean one of the shutters has corroded to the point of the shutter panels dislodging from the shutter frame therefore one can't open or close the shutter panels.
I called U Blinds and asked for a service call to have the shutter panels fixed. I sent photos depicting the problem. After many phone calls they finally sent out a technician for which I had to pay...Read more
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Questions & Answers
Ray Malliganasked
Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond
No answers
Deb McDiarmidasked
Alan Cooperasked
I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.
Regards Alan Cooper Carindale 4152
Details
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U BlindsU Blinds Australia
Hi Rob,
estigate your issue further. As I did not hear back, I was unable to contact you. If you could please contact our office on 32487000 and ask for Natalie I would be more than happy to get your issue resolved. Thank you.I am sorry to hear you have had this experience. I did reply to your personal message that was received to contact myself directly so I could gather more information from you to be able to inv... Read more