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U Blinds Australia

U Blinds Australia

4.0 from 671 reviews · View Statistics

Reviews

  • Product Quality
    3.7 (3)
  • Return Claim MadeYes (0) · No (4)
  • Customer Service
    1.3 (4)
  • Warranty Claim MadeYes (1) · No (3)
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Apple

AppleBrisbane

  • 24 reviews
  • 17 likes
  • Verified customer

installed with errors, now over 13 weeks and still no word or rectification date!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationbrisbane
Warranty Claim MadeYes
See all answers
Linda G.

Linda G.South East Queensland, QLD

Absolutely poor salesmanship

published

1st contact, total lack of interest. Difficult to get appt for quote, late arrival. Rude from the moment we started quote. So much more expensive, with 50% discount. Definite decline.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Paul

PaulGreater Melbourne (Outer), VIC

  • Verified customer

Bad service

published

Installation of roller shutters incomplete, flashing not installed.Still waiting for two remote controllers, according to the contract not supplied.
No service after several phone calls and messages.
Contract was for supply - installation.

Incentivised ReviewNo
Store LocationMelbourne Fairfield vic3078
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Johendy

JohendySouth East Queensland, QLD

  • 2 reviews

Outdoor blinds

published

As a return customer I am very disappointed with the service I received from U Blinds. Told blinds would be ready in 3-4 weeks , actually took 5 weeks and then only had half the blinds needed. Had to wait another 2 weeks for it to be finished. Numerous phone calls to office- promised they would call back. Very lucky to get a call back. Only redeemer factor the fitter Brendan did a great job.
Won’t be using this company again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Sue Bentley

Sue BentleySydney, NSW

  • 2 reviews

Shocking customer service

published

I have used UBlinds a number of times and have been very happy in the past. This time a whole different experience. The guy came out to quote 1 blind and told me it will be ready in 2 - 3 weeks . I said 3 weeks at the latest as I’m going overseas. It’s now been a month, I leave for overseas Monday . I have called messaged and finally this morning someone rang me back with a bunch of lies. If there is one thing I hate it’s being lied to. Especially when they told me installer spoke with my father to schedule a time . How sad considering my father died ten years ago. Hopefully the installer turns up next Friday as my daughter will be here for it not me.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Chippy

Chippy

  • 2 reviews
  • 3 likes

Inferior Service Overall

published

There were a number of bad things about Ublinds

. The blinds were 3 weeks late in delivery
. Unbelievably the Salesman omitted to quote one window - So we got everything done and had to wait another 2 weeks for more blinds, because of this glaring error.
. Ublinds did not reply to one letter and one email
. The actual tradesman were good

Jenny

JennyBattery hill qld

  • 2 reviews
  • Verified customer

Lack of communication for overdue order

published

Order due mid April no communication from company chased up yesterday morning just received sms to say order due Brisbane warehouse late next week. We had a promised fitting date of 8 weeks from order date 13-2-18. Company has no customer service skills.

1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Jenny thanks for the review. We are sorry regarding the delay, unfortunately Chinese New Year delay was longer than was expected. Glad to see we have updated you with a message to advise.

Doesn't keep the customer informed

published
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Thank you for writing your constructive review. Firstly we are glad that you like the product and the end result. We will be taking your comments up with our customer service team as a good example of how we can improve our service.

Janette Alford

Janette AlfordGold Coast

  • 3 reviews
  • 4 likes

Lacking Customer service

published
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Jan, sorry to hear that you have not had a good experience the second time around. This is not our customer service level that we wish to achieve. Can you please send through your details to Leanne@ublinds.com.au so I can get back to you.

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Raanipura

RaanipuraSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Still waiting for an email back

published

Hi. I have emailed Nigel P twice, with full plans and size guides for windows and doors. No reply so whilst I can't review your product, not sure about your service..

2 comments
U Blinds Australia
U BlindsU Blinds Australia

Nigel P has been on holidays that would be why you haven't received a response. If you would like to re email the plans to leanne@ublinds. com.au I will make sure you receive a response.

Raanipura
Raanipura

OK.done

Blomst

BlomstBrisbane

  • 3 reviews
  • 4 likes

Never again!

published
1 comment
U Blinds Australia
U BlindsU Blinds Australia
JulieD

JulieD

  • 2 reviews
  • 3 likes

Slackest communication ever.

published

Good product. Mistake in some of the measurements, plus one shutter damaged, keep ringing two weeks later no word when zip trac blinds will be installed. Have our money so guess they don't care.

1 comment
U Blinds Australia
U BlindsU Blinds Australia

Thank you Julie for your communication. Can you please provide me with further details
so we can follow this up. If you feel more comfortable you can email through your details to Leanne@ublinds.com.au and we get back to you the same business day.

Never again

published

Sales process was good but that's where it ends and went down hill from there.
Attitude from Sydney team was shocking considering they can't install the blinds as per agreed terms.
Blinds are average quality.

Not good on after care service

published

I bought 6 plantation shutters in Dec.
One was damaged and they have just sent the replacement now!! 3 months later after I chased it up now they expect me to pay freight again I have rang 3 times nobody has answered my calls.
They are dreadful on after customer service.

1 comment
U Blinds Australia
U BlindsU Blinds Australia
Carl K

Carl KMelbourne

  • 6 reviews
  • 2 likes

Better not to try

published
1 comment
U Blinds Australia
U BlindsU Blinds Australia
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Customer service poor in Redlands Q'ld

published

We had four roller blinds to be installed in April 2015. The fourth blind was too wide and wouldn't fit and had to be returned to the factory to be cut down. When it was finally installed the rail was scratched from the resizing. Photographs were sent to Nigel who said the rail would be replaced. When Andrew arrived to replace the rail he had the wrong rail and said 'someone' would be back with the correct one in a couple of days. Despite numerous communications from our end, it is now December and the company has shown no interest in replacing the damaged rail as promised. Very disappointing. Will never use them again even though we were happy with the quality of the blinds.

1 comment
U Blinds Australia
U BlindsU Blinds Australia
Tracey

TraceyGreenwich

  • 3 reviews
  • 7 likes

I give up...

published
Col B

Col BGreater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Not impressed

published

You get what you pay for and these blinds are VERY CHEAP. I had polymer venetians installed via the Melbourne office which took 4 months before I was reasonably satisfied. Their first effort was pathetic with one out of 7 blinds being ok. It took them another 2 visits and the customer service is also pathetic. Although some brackets are still not fitted properly, I gave up because it's difficult dealing with them.The blinds themselves look pretty good but few of them even close properly. Spend the extra $$ which I should have done. Have you noticed that every week they're advertising 50% off. It's obviously because that's all the product is worth.

RLS

RLSBrisbane

  • 2 reviews
  • 6 likes

Shocking Quality

published
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Questions & Answers

Ray Malligan

Ray Malliganasked

Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond

No answers
Deb McDiarmid

Deb McDiarmidasked

Do you deliver to Cairns Queensland?

2 answers
Fired Up
Fired Up

I would contact them for an immediate answer obviously

WGoldberg
WGoldberg

Their number: 1300 303 391

Alan Cooper

Alan Cooperasked

I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.

Regards Alan Cooper Carindale 4152

1 answer
Fired Up
Fired Up

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