U Blinds Australia

outdoor roller blinds purchased for $9728, quoted 7/5 and we proceeded with quote as "locally made" therefore no expected delays like other companies who import from china. Installation was quick - installed 8/7, however one blind was measured about 2 cm too short, and they didnt trim the top and the bottom was gappy (wrong balloon bottom seal) as was originally discussed. came back to review 21/7 and was told max 3 weeks to fix their errors. constant emails and dates set but now it is 7/10, OVER 10 weeks late from their fix date, and still no ...

1st contact, total lack of interest. Difficult to get appt for quote, late arrival. Rude from the moment we started quote. So much more expensive, with 50% discount. Definite decline.

Installation of roller shutters incomplete, flashing not installed.Still waiting for two remote controllers, according to the contract not supplied.
No service after several phone calls and messages.
Contract was for supply - installation.

As a return customer I am very disappointed with the service I received from U Blinds. Told blinds would be ready in 3-4 weeks , actually took 5 weeks and then only had half the blinds needed. Had to wait another 2 weeks for it to be finished. Numerous phone calls to office- promised they would call back. Very lucky to get a call back. Only redeemer factor the fitter Brendan did a great job.
Won’t be using this company again.

I have used UBlinds a number of times and have been very happy in the past. This time a whole different experience. The guy came out to quote 1 blind and told me it will be ready in 2 - 3 weeks . I said 3 weeks at the latest as I’m going overseas. It’s now been a month, I leave for overseas Monday . I have called messaged and finally this morning someone rang me back with a bunch of lies. If there is one thing I hate it’s being lied to. Especially when they told me installer spoke with my father to schedule a time . How sad considering my father died ten years ago. Hopefully the installer turns up next Friday as my daughter will be here for it not me.

There were a number of bad things about Ublinds

. The blinds were 3 weeks late in delivery
. Unbelievably the Salesman omitted to quote one window - So we got everything done and had to wait another 2 weeks for more blinds, because of this glaring error.
. Ublinds did not reply to one letter and one email
. The actual tradesman were good

Order due mid April no communication from company chased up yesterday morning just received sms to say order due Brisbane warehouse late next week. We had a promised fitting date of 8 weeks from order date 13-2-18. Company has no customer service skills.

I'm writing this review from a businessman's perspective as I am a business owner. After having U Blinds Australia install our internal shutters we were impressed with the 5 weeks from order to installation and because of this factor we then decided to approach U Blinds again for our external sun shade blinds and on us asking what the time frame would be from the date of placing the order to installation the sales rep gave us the same timeframe that we received for our shutters. In regards to external shade blinds it took U Blinds 10 weeks, fro...

We chose U Blinds a second time as the first time encounter was great. But this time found U Blinds to be lacking service and communication re our problem shutters. Window shutters in one room didn't tilt properly, waited ages for replacements and then the wrong ones were ordered. Then waited ages again with no communication in that waiting time. Bedroom shutter doors fitted poorly with difficulty opening and closing them. Was told by the installer that 4 doors should have been suggested in the beginning instead of 2, which are heavy and st...

Hi. I have emailed Nigel P twice, with full plans and size guides for windows and doors. No reply so whilst I can't review your product, not sure about your service..

I got a quote for plantation shutters and vertical blinds. The man who came out seemed very trustworthy and enthusiastic about the products he represented so I believed he worked for a reliable company. I called the Brisbane office on 5th December to find out when it would be likely for the vertical blinds to be installed if I paid the deposit that very day. The answer was “probably not before Christmas but then between Christmas and New Year”. I paid the deposit right away over the phone and was promise that a receipt would be emailed, which ...

Good product. Mistake in some of the measurements, plus one shutter damaged, keep ringing two weeks later no word when zip trac blinds will be installed. Have our money so guess they don't care.

Sales process was good but that's where it ends and went down hill from there.
Attitude from Sydney team was shocking considering they can't install the blinds as per agreed terms.
Blinds are average quality.

I bought 6 plantation shutters in Dec.
One was damaged and they have just sent the replacement now!! 3 months later after I chased it up now they expect me to pay freight again I have rang 3 times nobody has answered my calls.
They are dreadful on after customer service.

I just read the review of U Blinds this morning on this website. Many talks about the poor customer services, however, I decided to give it to try and call them for a quote. I was talking to a lady and she was very helpful and listens to what I want ( Roller blind or Curtain or Sheers, any that suit my window). She passed my details to a consultant (she called) to give me a call. In the next few hours, the consultant called me (with a boring and very unhappy voice). I told her that I would like to get any blinds mentioned above to suit my windo...