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U Blinds Australia

U Blinds Australia

4.1 from 777 reviews · View Statistics
See the Best Blind & Shutter Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by U Blinds Australia

Reviews

  • Product Quality
    2.7 (57)
  • Return Claim MadeYes (3) · No (57)
  • Customer Service
    2.0 (64)
  • Warranty Claim MadeYes (11) · No (56)
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Unhappy couple
Unhappy coupleSouth East Queensland, QLD

Awful

published

Disappointed in the service. Sunny Coast . Miraculously when we chased up our blinds, both times where told,.... arrhh they just arrived ... LOL Mucked up times for delivery .I would never book a delivery time that neither of us were home. but apparently I did. I queried it and was met with aggression and complete lack of customer service or understanding Sales and fitters were good, Service terrible. I will never recommend them

Product Quality
3/5
Customer Service
1/5
U Blinds Australia
U BlindsU Blinds Australia
Unhappy couple
Unhappy couple

Hi
Thanks for the reply. I have spoken to the office on The Sunny Coast and accepted an apology. Second lot of blinds fitted. Lovely work. by the fitter. I don't wish to take this further, I do, however appreciate your reply

Greg Nicholson
Greg NicholsonGippsland, VIC
  • 2 reviews
  • 3 likes

Longevity of steel product

published

Ublind by the sea! Suspect the quality of the steel might be suspect. Blind out of warranty but installer was informed

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Incentivised Review No
LGM
LGMSouth East Queensland, QLD
  • 3 reviews
  • 9 likes

Poor quality & unsafe workmanship - BEWARE!

published
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Product Quality
1/5
Customer Service
1/5
U Blinds Australia
U BlindsU Blinds Australia
LGM
LGM
John J.
John J.Sydney, NSW

The next liquidation

published

Contacted this company in November 2020.. took my deposit did not get my blinds until late January of this year. they have forever been broken and not installed properly.. from the management to the owners to the installers including the state manager are all disgusting to deal with.

Misleading and quiet Diseptive.

We now are heading to court as they are refussing to attend for the 7th time in less than seven months

A disgusting culture that shortly can't last. Your company, your people and you are all predictable.

Product Quality
1/5
Customer Service
1/5
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Adrian
AdrianMetropolitan Adelaide, SA

Very happy with the product

published

Our awnings were looking very drab so decided to replace them. We selected the material we wanted but were told that that particular material was not available for at least four months so we asked them to call in with alternative ideas. We selected a dark green material that allowed you to see through it, which was great. We are now wondering if this was a mistake because if you can see through it, the sun comes in even more too. I think all will be well as sufficiently protective but won't know until the summer! The installer, Tim, was very efficient and did the job quickly. We also previously had indoor window blinds put in and just as efficient. Well done U-Blinds. Adrian 6th Aug 2021

Product Quality
4/5
Customer Service
4/5
U Blinds Australia
U BlindsU Blinds Australia

Hi Adrian, Thank you for passing on your feedback. We are pleased to hear you have had a good experience with U Blinds. We do also hope your blind will be sufficient for the summer climate as well as the cooler months. Thank you the U blinds team.

Jodi
JodiSydney
  • 4 reviews
  • 4 likes

Don’t waste your time

published

We ordered the screens for one of our building projects on 15 April. We were given the lead time 6 to 8 weeks. We phoned them 4 weeks later in mid May to ascertain an eta. There was no order. They had lost it. 12 weeks later and we still have no screens. The job is complete all bar the screens and we are being charged penalty rates for non completion. UBlinds refuse to reimburse us for their stuff up. Why should we be out of pocket? I dread to think of what we will end up with. Save yourself the trouble and go elsewhere

Product Quality
1/5
Customer Service
1/5
U Blinds Australia
U BlindsU Blinds Australia
Heather M.
Heather M.Metropolitan Adelaide, SA
  • 2 reviews

Excellent service

published

I’m very happy with my new plantation shutters and soft shades from U Blinds. Staff are friendly and communicated well about timelines and appointments. Mark and Dillon did the installation required navigating a rather high ladder in a stairwell. Couldn’t be happier.

Product Quality
5/5
Customer Service
5/5
U Blinds Australia
U BlindsU Blinds Australia

Hi Heather, Thank you for taking the time to leave us your feedback! We are so pleased you are very happy with your new shutters and soft shades! We will be sure to pass your message on to our team! Thank you U blinds.

Sue Fox
Sue FoxCentral, SA

Beware

published

Bought new blinds before selling my house. The new owners told me the blinds weren't working. Ublinds told me that the warranty was void because I no longer owned the house. Ridiculous

Product Quality
1/5
Customer Service
1/5
U Blinds Australia
U BlindsU Blinds Australia
Sue Fox
Sue Fox

I spoke to you about the blinds last November. The blinds should be covered by warranty unless they are moved to another location in my opinion. I stand by my review

Phil A Cooroy Qld
Phil A Cooroy QldSouth East Queensland, QLD

U for U-Blinds: Stands for Unreliable, Unacceptable, Unsatisfactory, Unavailing & Unfortunate.

published
Product Quality
1/5
Customer Service
1/5
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Good friendly service and the blinds look great.

published

Communication was good from measuring to installing, the blinds look good and do what they are designed to do, adding value to the home.

Product Quality
4/5
Customer Service
5/5
U Blinds Australia
U BlindsU Blinds Australia

Thank you for taking the time to pass on your feedback Maz! We are glad to have met your expectations and that your new blinds look good! Thank you, Ublinds!

Neil A.
Neil A.
  • 3 reviews
  • 1 like

Still waiting after 4 months

published

Awfulness doesn’t describe this experience we have had. Still waiting for blinds, was told made locally but made in China. Security screens are the worst I’ve ever seen. Service is terrible. Avoid at all cost

Product Quality
1/5
Customer Service
1/5
U Blinds Australia
U BlindsU Blinds Australia

Hi Neil, i am sorry to hear you have had this experience. If you could please provide an order number or call our head office on 0732487000 and ask to speak with Natalie i will assist you with this to get these issued resolved. Thank you

Luke Ruzicka
Luke RuzickaGreater Melbourne (Outer), VIC

Shocking and full of one star reviews on google

published
Product Quality
1/5
Customer Service
1/5
U Blinds Australia
U BlindsU Blinds Australia
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Maz A
Maz ASouth East Queensland, QLD
  • 2 reviews

Pleased with the service & product

published

The blinds look great in our apartment. U blinds kept us fully informed throughout the whole process, keeping us up to date with install dates. Lisa organized for 2 installs as the shutters weren't quite ready in the first instance, which was really helpful. Pete, the installer was very professional, clean & tidy & really knows his job. Happy to recommend U Blinds.

Product Quality
4/5
Customer Service
5/5
Nic1391
Nic1391
  • 4 reviews
  • 1 like

Absolutely Terrible Experience

published

Can't recommend enough that you stay clear of this company. All you need to do is review their google reviews. It says it all.

Product Quality
1/5
Customer Service
1/5
U Blinds Australia
U BlindsU Blinds Australia

Hi Nic, i am sorry you have had this experience with our company. If you could please provide your order number i will contact you to get this resolved asap for you.
Thank you Ublinds team.

FJR
FJRSouth East Queensland, QLD

Awnings and blinds have given us more options for outside - both Summer and Winter.

published

Lauren, initial contact, was knowledgeable and professional. Had some delays with supply and after some initial installation issues, guys worked hard to rectify and we ended up very happy with the end result.

Customer Service
4/5
Incentivised Review No
Page 1 of 9

Questions & Answers

Ray Malligan
Ray Malliganasked

Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond

No answers
Deb McDiarmid
Deb McDiarmidasked

Do you deliver to Cairns Queensland?

2 answers
Fired Up
Fired Up

I would contact them for an immediate answer obviously

WGoldberg
WGoldberg

Their number: 1300 303 391

Alan Cooper
Alan Cooperasked

I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.

Regards Alan Cooper Carindale 4152

1 answer
Fired Up
Fired Up

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