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Good sales representative
We have ordered a number of products from U Blinds (currently waiting on the last order) We are very happy the sales rep for our area Nigel Petrie), he communicates well, knows the product range on offer and offers helpful suggestions.
DON'T USE THIS COMPANY
After submitting my deposit which company was quiet happy to take my money then all went downhill I had seven cancellations of doing the final measurement which I had at times taken leave from work also was asked to photograph doors so they could see what way they opened I was hesitant to continue with company I left a message that I was wanting to cancel as did not feel comfortable with service no one got back to me so I called again to be advised that they had put my order in and it was to late to cancel but everything would be fine. The shut...ters arrived with the installer 11 weeks later not 6 he installed them AND ALL windows and doors had been measured incorrectly they had a gap all the way around the installer called the office to confirm and to see what could be done I must say the installer was amazing the only truly honest and helpful person in company that I have found. After 4 wks of me not the office calling to get this rectified someone finally came out to check them just to tell us what already new so have now wasted all this time still no call of apology from company so with still no time frame on or how this was going to be rectified and AGAIN my self having to make calls which are now starting to be very stressed finally I received a text message not even the effort of a personal phone call to let me know that the frames will be replaced but no date just sometime next year. There has been no offer of compensation for the stress this has caused and the amt of time taken off work with the 7 cancelled measures and the install they had done. FAIR TRADING here we come.
Disappointing admin service
Very dissatisfied with after sales service . Adim calls were very rude and totally ill informed with my general blinds problems
Disappointed in the service. Sunny Coast . Miraculously when we chased up our blinds, both times where told,.... arrhh they just arrived ... LOL Mucked up times for delivery .I would never book a delivery time that neither of us were home. but apparently I did. I queried it and was met with aggression and complete lack of customer service or understanding Sales and fitters were good, Service terrible. I will never recommend them
Poor quality & unsafe workmanship - BEWARE!
Read reviews before you contract this company to undertake work!
Untrustworthy operator and unsafe installation - BEWARE!
Purchased two outdoor motorized blinds with a 50% deposit. Delivery and installation ran very late but this was not a concern.
When installation took place there was multiple issues:
1. One of the blinds was not functional
2. Flashing to outside was not complete
3. Cover fell off during operation, could have killed a child if under it - EXTREMELY DANGEROUS...
Very happy with the product
Our awnings were looking very drab so decided to replace them. We selected the material we wanted but were told that that particular material was not available for at least four months so we asked them to call in with alternative ideas. We selected a dark green material that allowed you to see through it, which was great. We are now wondering if this was a mistake because if you can see through it, the sun comes in even more too. I think all will be well as sufficiently protective but won't know until the summer! The installer, Tim, was very efficient and did the job quickly. We also previously had indoor window blinds put in and just as efficient. Well done U-Blinds. Adrian 6th Aug 2021
Don’t waste your time
We ordered the screens for one of our building projects on 15 April. We were given the lead time 6 to 8 weeks. We phoned them 4 weeks later in mid May to ascertain an eta. There was no order. They had lost it. 12 weeks later and we still have no screens. The job is complete all bar the screens and we are being charged penalty rates for non completion. UBlinds refuse to reimburse us for their stuff up. Why should we be out of pocket? I dread to think of what we will end up with. Save yourself the trouble and go elsewhere
I’m very happy with my new plantation shutters and soft shades from U Blinds. Staff are friendly and communicated well about timelines and appointments. Mark and Dillon did the installation required navigating a rather high ladder in a stairwell. Couldn’t be happier.
U for U-Blinds: Stands for Unreliable, Unacceptable, Unsatisfactory, Unavailing & Unfortunate.
Be afraid people and stay clear of U-Blinds. If you want quality, value for money, good customer service and a stress free experience DO NOT call U-Blinds.
After placing our order (178993) on 26 March 21, We are still awaiting the installation of our Shutters. They have been paid for in full for some months now (over $5k) and have even been partially installed on the 21 May but we have 3 shutters still in boxes left untouched in our garage , 1 Still Undelivered and 7 with fitting incomplete.
Not to mention that those partially installed do not...
Good friendly service and the blinds look great.
Communication was good from measuring to installing, the blinds look good and do what they are designed to do, adding value to the home.
Still waiting after 4 months
Awfulness doesn’t describe this experience we have had. Still waiting for blinds, was told made locally but made in China. Security screens are the worst I’ve ever seen. Service is terrible. Avoid at all cost
Shocking and full of one star reviews on google
3 months ago
This is the worst company experience and I would never use or recommend this company to anyone.
We received an extremely poor quality product and service from this company. I haven't seen incompetence at this level for a very long time. The director of the company was incredibly rude and arrogant to deal with which makes sense given how poorly these guys have managed things with us. Simply disgraceful.
Months of delays and cancelled appointments. They organised times to be on site and missed them leaving other 3rd party companies...disappointed on multiple occasions. They have wasted days of our time and caused significant stress and still haven't installed the system correctly with the motor now on the wrong side despite being advised by the electrician. Embarrassing. Should never have recommended an awning in such a dangerous and windy location just to get the work only to then tell us it's not a suitable location after installing it.
Pleased with the service & product
The blinds look great in our apartment. U blinds kept us fully informed throughout the whole process, keeping us up to date with install dates. Lisa organized for 2 installs as the shutters weren't quite ready in the first instance, which was really helpful. Pete, the installer was very professional, clean & tidy & really knows his job. Happy to recommend U Blinds.
Absolutely Terrible Experience
Can't recommend enough that you stay clear of this company. All you need to do is review their google reviews. It says it all.
Awnings and blinds have given us more options for outside - both Summer and Winter.
Lauren, initial contact, was knowledgeable and professional. Had some delays with supply and after some initial installation issues, guys worked hard to rectify and we ended up very happy with the end result.
Questions & Answers
Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond
I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.
Regards Alan Cooper Carindale 4152
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