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U Blinds Australia
4.1 from 796 reviews · View Statistics
See the Best Blind & Shutter Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by U Blinds Australia

Reviews

  • Product Quality
    2.9 (49)
  • Return Claim MadeYes (1) · No (52)
  • Customer Service
    2.2 (55)
  • Warranty Claim MadeYes · No (59)
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Good sales representative

published

We have ordered a number of products from U Blinds (currently waiting on the last order) We are very happy the sales rep for our area Nigel Petrie), he communicates well, knows the product range on offer and offers helpful suggestions.

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia

Hi Gwen, Thank you for your feedback. We are over the moon to hear you are a returning customer and once again you are a happy with the service you have received. We appreciate your support, U Blinds.

wood
woodSouth East Queensland, QLD

DON'T USE THIS COMPANY

published
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationdidnt visit store had a rep come out
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia
wood
wood

Not good enough I should be compensated it was three doors and all the windows not just one item

wood
wood

And after being cancelled 7 times you would think the measurements would be right

Disappointing admin service

published

Very dissatisfied with after sales service . Adim calls were very rude and totally ill informed with my general blinds problems

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationbrisbane
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia

Hi Wayne, I am sorry to hear this. If you could please provide your order number or call our head office on 32487000 and ask to speak with Natalie and i will help you with this.

Unhappy couple
Unhappy coupleSouth East Queensland, QLD

Awful

published

Disappointed in the service. Sunny Coast . Miraculously when we chased up our blinds, both times where told,.... arrhh they just arrived ... LOL Mucked up times for delivery .I would never book a delivery time that neither of us were home. but apparently I did. I queried it and was met with aggression and complete lack of customer service or understanding Sales and fitters were good, Service terrible. I will never recommend them

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationSunny Coast
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia
Unhappy couple
Unhappy couple

Hi
Thanks for the reply. I have spoken to the office on The Sunny Coast and accepted an apology. Second lot of blinds fitted. Lovely work. by the fitter. I don't wish to take this further, I do, however appreciate your reply

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LGM
LGMSouth East Queensland, QLD
  • 3 reviews
  • 9 likes

Poor quality & unsafe workmanship - BEWARE!

published
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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBrisbane
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia
LGM
LGM
Adrian
AdrianMetropolitan Adelaide, SA

Very happy with the product

published

Our awnings were looking very drab so decided to replace them. We selected the material we wanted but were told that that particular material was not available for at least four months so we asked them to call in with alternative ideas. We selected a dark green material that allowed you to see through it, which was great. We are now wondering if this was a mistake because if you can see through it, the sun comes in even more too. I think all will be well as sufficiently protective but won't know until the summer! The installer, Tim, was very efficient and did the job quickly. We also previously had indoor window blinds put in and just as efficient. Well done U-Blinds. Adrian 6th Aug 2021

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationDulwich, SA 5065
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia

Hi Adrian, Thank you for passing on your feedback. We are pleased to hear you have had a good experience with U Blinds. We do also hope your blind will be sufficient for the summer climate as well as the cooler months. Thank you the U blinds team.

Jodi
JodiSydney
  • 4 reviews
  • 4 likes

Don’t waste your time

published

We ordered the screens for one of our building projects on 15 April. We were given the lead time 6 to 8 weeks. We phoned them 4 weeks later in mid May to ascertain an eta. There was no order. They had lost it. 12 weeks later and we still have no screens. The job is complete all bar the screens and we are being charged penalty rates for non completion. UBlinds refuse to reimburse us for their stuff up. Why should we be out of pocket? I dread to think of what we will end up with. Save yourself the trouble and go elsewhere

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationQueensland
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia
Heather M.
Heather M.Metropolitan Adelaide, SA
  • 2 reviews

Excellent service

published

I’m very happy with my new plantation shutters and soft shades from U Blinds. Staff are friendly and communicated well about timelines and appointments. Mark and Dillon did the installation required navigating a rather high ladder in a stairwell. Couldn’t be happier.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationDulwich
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia

Hi Heather, Thank you for taking the time to leave us your feedback! We are so pleased you are very happy with your new shutters and soft shades! We will be sure to pass your message on to our team! Thank you U blinds.

Phil A Cooroy Qld
Phil A Cooroy QldSouth East Queensland, QLD

U for U-Blinds: Stands for Unreliable, Unacceptable, Unsatisfactory, Unavailing & Unfortunate.

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationQld
Warranty Claim MadeNo
Phil A Cooroy Qld
Phil A Cooroy Qld
Phil A Cooroy Qld
Phil A Cooroy Qld
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Good friendly service and the blinds look great.

published

Communication was good from measuring to installing, the blinds look good and do what they are designed to do, adding value to the home.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia

Thank you for taking the time to pass on your feedback Maz! We are glad to have met your expectations and that your new blinds look good! Thank you, Ublinds!

Neil A.
Neil A.
  • 3 reviews
  • 1 like

Still waiting after 4 months

published

Awfulness doesn’t describe this experience we have had. Still waiting for blinds, was told made locally but made in China. Security screens are the worst I’ve ever seen. Service is terrible. Avoid at all cost

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationQld Brisbane
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia

Hi Neil, i am sorry to hear you have had this experience. If you could please provide an order number or call our head office on 0732487000 and ask to speak with Natalie i will assist you with this to get these issued resolved. Thank you

Luke Ruzicka
Luke RuzickaGreater Melbourne (Outer), VIC

Shocking and full of one star reviews on google

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia
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Maz A
Maz ASouth East Queensland, QLD
  • 2 reviews

Pleased with the service & product

published

The blinds look great in our apartment. U blinds kept us fully informed throughout the whole process, keeping us up to date with install dates. Lisa organized for 2 installs as the shutters weren't quite ready in the first instance, which was really helpful. Pete, the installer was very professional, clean & tidy & really knows his job. Happy to recommend U Blinds.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationSunshine Coast QLD - by phone
Warranty Claim MadeNo
Nic1391
Nic1391
  • 4 reviews
  • 1 like

Absolutely Terrible Experience

published

Can't recommend enough that you stay clear of this company. All you need to do is review their google reviews. It says it all.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia

Hi Nic, i am sorry you have had this experience with our company. If you could please provide your order number i will contact you to get this resolved asap for you.
Thank you Ublinds team.

FJR
FJRSouth East Queensland, QLD

Awnings and blinds have given us more options for outside - both Summer and Winter.

published

Lauren, initial contact, was knowledgeable and professional. Had some delays with supply and after some initial installation issues, guys worked hard to rectify and we ended up very happy with the end result.

Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationBrisbane
Warranty Claim MadeNo
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Questions & Answers

Ray Malligan
Ray Malliganasked
U Blinds Australia

Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond

No answers
Deb McDiarmid
Deb McDiarmidasked
U Blinds Australia

Do you deliver to Cairns Queensland?

2 answers
Fired Up
Fired Up

I would contact them for an immediate answer obviously

WGoldberg
WGoldberg

Their number: 1300 303 391

Alan Cooper
Alan Cooperasked
U Blinds Australia

I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.

Regards Alan Cooper Carindale 4152

1 answer
Fired Up
Fired Up

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