Reviewer Photos & Videos
I wanted this for a long time
Had Frank and his assistant put in our plantation shutters arrived on time very friendly and professional, worked without any breaks with hardly any mess, very happy with the result, cannot stop looking at them.
I would like to say how pleased I am with the service from U Blinds. Paolo did a great job installing my shutters and they look fantastic. Would definitely recommend U Blinds.
We ordered custom made roman blinds through Ublinds - Central Coast recently. Although there was an a slight issue with part of the original order, our blinds are now installed and we couldn't be happier! They look fantastic! Many thanks to the team at UBlinds - from sales to customer service and installation. All staff we dealt with were very friendly, professional and prompt with returning calls and keeping appointment times. Special mention to Jim, State Manager of NSW, who personally came out to our home to rectify the initial problem and dealt with it immediately and also to Seva who did an outstanding job on the final installation.
Beautiful curtains and shutters
Lauren was very professional regarding the quotation and subsequent installation of the shutters. has some difficulty with the curtain rep which resulted in a delay to the installation.
Arthur performed the installation as a true expert with over 50 years experience 1
He also provided practical advice on the care and maintenance of the shutters.
Overall a good experience albeit a hiccup with changing personnel responsible for the curtains.
Would use U Blinds again and recommend them.
not bad but still room for a little improvement
A bit suspicious at first in view of high% of 5/5 and significant % bad reviews. Can be difficult to contact after order placed and deposit paid. (not as bad as some competitors though!) Contacted Leanne Wren whose name appears in other Reviews and she got things moving) Very happy with finished shutters, only 6 weeks from order date to installation including Xmas break. Very,very good measure and installation in an old house where windows neither square nor horizontal - the fitting was excellent. Will be ordering more.
Tha service for our plantation shutters from u-Blinds was fantastic Frank was very good at his job very friendly an would recommend him to install blinds in any property Thank you
Satisfaction with U Binds's work
It was quite easy to find the store . They sent Phil to give me a quotation. Phil was very friendly, he took his job very seriously and kept me informed about the installation date. Ryan was also very friendly when he came and installed the blinds. When mentioned the width was too big, he recommended to order another set for me and change. His attitude made me feel that I can trust him. Phil and Ryan are definitely gave me a good impression of the U Blinds company. I can trust your company and like to recommend your jobs to my friends.
Plantation shutters installed
Love the shutters and installer Karl was a friendly guy and did a great job.
Jodie who measured was great also.
Only complaint was that installer’s eftpos machine did not work but we sorted it out.
Great Service and Price
We were very happy with the quality of all the blinds we had fitted. Jesse was very efficient and very helpful in explaining all of their products.Always available when contacted nothing was too much trouble. We did have to wait a little longer than expected, but they were very happy to install temporary blinds for us. Michael the installer was excellent, could not fault him. We have had lots of positive comments on the quality.
Great price,product and service
Organising the quote was quick and easy. They came out straight away. The price was really good very competitive it was too good to pass. Bought roller blonds and shutters.
Installers were friendly. Frank was great. In and out quickly. He explained how to use the products. My rollers and shutters look really good. Very happy all together.
Like our blinds
They were good to deal with and did what they said which we always appreciate in this time of people never ringing back.
With our new plantation shutters, our home has been transformed into a light, spacious and modern interior.
We love them. Mat B who installed them was courteous, friendly, helpful, knowledgeable and we would highly recommend him to others.
Prompt service and was very impressed by the professionalism of the installer, Paulo., who was very friendly and super efficient, .We are very satisfied with the blinds and the whole overall experience. Would highly recommend.
coolly professional installation
This would have been a 5-star rating, were it not for the insufferable arrogance of the salesman. The installers, by contrast, Andrew and Chris, could not have been nicer, and performed an excellent job. I would recommend their expertise to anyone.
A pleasure to deal with
Thank you team for providing a great service. My hubby and I are really happy with the blinds. Thanks :-)
Inferior Service Overall
There were a number of bad things about Ublinds
. The blinds were 3 weeks late in delivery
. Unbelievably the Salesman omitted to quote one window - So we got everything done and had to wait another 2 weeks for more blinds, because of this glaring error.
. Ublinds did not reply to one letter and one email
. The actual tradesman were good
Shutter Blinds Brisbane
Ordered at the end of January, had delay due to Chinese New Year which we were notified of by a text message. Shutters arrive in April but the installer wasn’t available till May to fit them.
The installer was amazing he spent a lot of time measuring and installing the shutters in our non-square windows.
We like our blinds
Thank you Catherine for your excellent services, we really like our blinds and shutters. It took a bit longer than expected but overall we are very happy. Diana Cooper
Lack of communication for overdue order
Order due mid April no communication from company chased up yesterday morning just received sms to say order due Brisbane warehouse late next week. We had a promised fitting date of 8 weeks from order date 13-2-18. Company has no customer service skills.
Doesn't keep the customer informed
I'm writing this review from a businessman's perspective as I am a business owner. After having U Blinds Australia install our internal shutters we were impressed with the 5 weeks from order to installation and because of this factor we then decided to approach U Blinds again for our external sun shade blinds and on us asking what the time frame would be from the date of placing the order to installation the sales rep gave us the same timeframe that we received for our shutters. In regards to external shade blinds it took U Blinds 10 weeks, fro...m placing our order to date of installation and during this time not once did U Blinds have the common business courtesy of contacting us and explaining as to why our order was running late, in fact we had to contacted the company twice to find out what was going on, it even crossed our minds at one point that the company may be in trouble. On directly contacting the company on the first occasion, was 6 weeks after placing our order, U Blinds only then informed us that, "your order had not yet left China". On hearing nothing more from the company, again we directly contacted them, the second occasion and 7 weeks after placing our initial order and we were then informed that our order had not arrived in Australia. It was only 1 week before the installation date, 01 May 2018, that we received a voice message giving us an actual installation date. Product is good but customer service is totally unacceptable and unprofessional. Doesn't take much effect for a company, who knows that a customer order is running late, with both delivery and installation, to contact the customer and explain the situation. Now this is called Customer Service.
Sensational Shutters - LOVE them!
Originally ordered plantation shutters for half the house and love them so much, I have ordered for the rest of the house. The look of the white shutters has transformed the house into a luxury look beach house.The service from U Blinds in terms of quotation and fitting has been exemplary. Staff have been very pleasant to deal with - no problems there. The only issue we had, was that the order took over 3 months for making and delivery. If you're not in a hurry, I would highly recommend them.
OK in the end...
Initially I was disappointed because at the time of installation they did not seal around the door, and some parts for the blinds repair were not supplied and/or fitted. Maybe their installers don't get paid enough. Thankfully, Nigel, the sales manager is a genuine bloke and he sorted it out, and eventually they returned and did a better job. Apart from Nigel, communication is not a strong point at U Blinds, and they tend to make a worse impession than they probably deserve. I will generously give them four stars although the current average o...f 3.6 is about right. (There are a lot of ways they could easily improve their rating). My advice, as with a lot of companies, would be to hold back some payment until you are completely happy with the job.
Thanks to Nigel Short from U Blinds who was a pleasure to deal with when he came to our home this week in response to my query regarding a worn blind. His cheerful assistance was much appreciated.
Love my outdoor roll down blind. Does exactly what I wanted, cuts out that extremely hot morning summer sun and heat. Loving it
Excellent sales service!
I have been dealing with Lara from U Blinds in Brisbane and highly recommend her in particular. She is easy going, happy to deal with my constant changes and just a real pleasure to be around. Only 4 stars at the moment as the blinds/shutters haven't been install yet as we are still building. I valued her opinion and felt comfortable with her suggestions. Will do another review for U Blinds once the install has taken place.
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