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Poor Quality and unresponsive builder
I bought a built brand new house about two years ago from this builder.
The only positive thing I can say about the builder is the fact that the house layout can be customised. This house has an excellent and a very efficient layout.
Having said that, after a few months, I started finding dozens of cracks in the house. There were problems like doors not closing, gaps in skirting etc. Some cracks are as big as 70 cm long.
I reported these issues to their customer care and maintenance, and only after many many follow-ups, they finally did a p...lumbing inspection after a few months from my initial report. The outcome was that, there were cracks in the drainage causing movement in the soil, resulting in cracks in the house. According to the builder all those cracks were in the drain portions that were underneath the external concreting work that I had done after the handover. Therefore the builder had a convenient excuse and asked me get the drain repairs done, following which they would allow a few months for the house to resettle, and then work on the cracks, and other issues inside the house. I argued that there is no chance of drains getting damaged by external concreting work. The drain pipes were at least 80 cm underneath the ground. This was not acceptable to the builder. I had no choice but to get the drain cracks repaired at my own expense. Now, while the repairs were being done, one of those drain damage was found 'Under the Foundation Slab'. I immediately contacted the builder's customer care over phone about it, and also wrote many emails. The customer care told me that this information has been passed on to the maintenance team. Until the next 4 months no one from maintenance contacted my regarding it, given the severity of the issue that the crack was under the foundation slab. After 4 months when the building manager called me, he said that he had no idea about my email or my call to customer care, and did not know about the crack under the foundation slab until that moment. I don't know how to react to this. This was unbelievable. I had even sent a pdf with the pictures of how things have gotten worse inside the house in every room. This includes gaps betwen floor and wall tiles in all bathrooms.
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Horrible experience with U Home and Unique Build - don't ever build with them
If you have a choice never ever build with this U Homes (Unique Build ) builder, such a pain to deal with if any issues arise after handover the house. Quality is poor and I build so far so many houses but I even seen this type of builder after handover, getting response takes long time and never replies on time with Proper commitment of resolving issues. I have build my house with this builder in Stonehill etstae in Baccusmarsh, after handover raised few maintained items but never attempted to fix and then got cracks in the house, to look with...out any investigation simple pushed on me due to concrete around the house the cracks came in eventhough engineering report says water is draining away from the dwelling. Director [Name Removed] had a meeting with me and advised do the AGI Drain around the house and then let us know we will repair all cracks, I spent lot of time gone through stress and spend money around 15k to install AGI drain so that builder can be on his words to fix all internal cracks and issues, during communication so many manipulations and gave me hard time until I do AGI drain, after doing the installation now builder replying all issues in the house cannot be fixed as part of warranty. It's such a frustrating with this builder not with standing on words to fix as part of warranty and even few maintenance items also raised more than a year still not fixed. Now tenants are living in the house main door is not opening and they got only access via garage door and also garage rear door also not closing, this very critical in safety to tenants which was send email to builder by my property manager but they are not caring to fix. After discussing with [Name Removed] (U Homes builder) he is clearly giving me advise Unique build will not be fixing any issues and said to go ahead legally to resolve the issue, this mean these builders are just making their money and not supporting customers when they have issues with the build which should be fixing as part of warranty. Even they are reluctant to give director [Name Removed] contact email and legal team email to communicate directly to resolve it. I will be doing this review on all other forums and Google so other people will not suffer same as me. They are giving only choice to customers to proceed legally.
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