UBank USave

I opened a USave account midway through last month and deposited a money into the account. I also opened a linked USpend account to ensure that I would receive 1% bonus interest. At month end I was surprised to find that no bonus interest was paid for the first month. Now, on reviewing the terms and conditions, I see that you must hold a USpend account for a complete month to earn bonus interest on the USave account. There is no mention of this in the UBank advertising which just states "Link a USpend transaction account & deposit at least $200 per month". I think that this is misleading advertising.

Even after persisting, this app didn't work for me. It's overly complicated and disappointing. I was originally drawn in by the higher return, but in the end to make my banking simple, I went back to my old bank. However I contacted them online for assistance and the customer support service was good.

Ubank looked promising but it takes 1-2 business days to transfer money through your accounts or to another person. Personally, this is too long, especially if you need to pay someone on the spot

I have been with Ubank Usaver since it started and it ALWAYS offers the best savings rate consistently. Part of NAB Bank so very safe and secure. All transactions can be actioned on line even opening an account. Very simple, straightforward and easy to understand and operate. I would highly recommend as the best available rate on the market.

Honestly being backed by NAB and having access to the brightest tech minds in Australia (presumably) you'd think they could build a better app.

- tried to transfer 4000, way under the 20,000 limit, but couldn't because a message showed me the limit is 20,000. No sh't? Since when is 4000 more than 20k?

- tried to leave feedback about the app and couldn't because of bugs. Literally had one of those 'congrats you've won a Samsung Galaxy S' phishing ads pop up in the FEEDBACK SECTION OF THE APP. That is scary.

- too many other times I've needed...

The Ubank interface for bank statements is so clumsy, and just doesn't work. No matter what date range you enter in (one month, two months, six months, 12 months), it just comes back with a message that No statements are available. Even if you select Transaction History as an alternative, that doesn't work either.

There is two account types Usaver - internet banking only

ultra Usaver savings account - allows you to use bpay and you are sent an atm card to use at any nab atm's and any business that accepts Visa

The website is bare bones and customer service is lackluster. you can only change your cards pin at a nab atm not on their website which can be a pain in the backside. also they don't allow overseas Transfers using swift codes, only local bank transfers.

The good news they have one of the highest interest rates around. There are other bank...

I left Ubank for CUA because ubank did not offer POLi payments online which i needed for some online Australian sites. Other than that Ubank is a self sufficient online banking service with expense income graphs online.

Sales team suggested we apply, so we did. Credit team then refuse to consider my wife's salary!! Waste of time.

Hi guys, i can only tell you my experience with the home loan applications over internet/phone (from 2008 till 2015). This has been a breeze most of the times and operators (yes the are really based in Australia) know their stuff. When they don't know they make an effort to give you the right answer anyway. i have renegotiated the same loan 3 times (top up) every time the process is easy and when actual paperwork comes by mail is stupid proof. All this will have some assumptions: you are not stupid with bank paper and you provide the papers the...

Good bank for saving accounts. Everything is easy and done online. They respond to all query within a reasonable amount of time. Overall a good bank and recommend them to anyone.

Setting up an account is complex and involves queuing at Australia Post with verification of ID documentation. The internet site and a telephone query suggested it can be all be done simply and online. When an internet session times out you cannot log in again and cannot reset the password - very frustrating but the issue is known to them. When something goes wrong with the account the service is terrible. Escalating problems does not receive adequate attention.

Interest rates are competitive but when something goes wrong, there is no service. Unable to login to internet banking and also unable to reset password. Called the UBank number and gave up after not being able to get through in 15 minutes.

I can only speak for the USaver account, which I have had for several years. The interest rate has decreased but at 2.31% currently it's still better than most I can see on the internet with a quick search. I have been able to deposit and withdraw money without hassle from this account. If I transfer money out of Ubank to my Bendigo Bank account, it can be in my statement account within a few hours, worst has been 3 days, but this is to be expected being different banks. I have been able to save really well with this account, and enjoy the onli...

I've been reasonably happy with UBank (if I don't count the buggy online bank) until I had to transfer a large sum of money for property purchase. UBank only allows $20,000 transfer per day, unless you have linked and verified the account you want to transfer to beforehand.

I had to either transfer in installments (settlement agent not impressed) or link my regular branch account with my UBank account (can take up to 2-3 business days) and then draw money out of my other account.

Customer service is non-existing. I tried to call a numbe...