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UBank

UBank (page 3 of 12)

1.7 from 232 reviews · View Statistics

Reviews

  • Transparency
    2.0 (139)
  • Customer Service
    1.5 (153)
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Unhappy customer

Unhappy customerGreater Melbourne (Outer), VIC

Discharge delay tactics

published

Dont refinance to Ubank if you want a loan term less than 30 years! Thats all they do even if your in your late 50's. Now I need to refinance & I've emailed the signed discharge form twice & received confirmation email they received it. My incoming Lender said they contacted to say they hadn't received the form again & want another 15 business days to prepare discharge. I tried ringing only to be told leave a message after 40 min on hold. I am going to stop my repayments & will now give bad reviews & never recommend this Lender.

1 comment
UBank
UBankUBank

Hi, we're sorry to hear of this delay. Could you please private message us your full name so we can look into this for you?

Ste

SteSydney, NSW

  • 13 reviews
  • 15 likes

Shockingly Bad Customer Service

published

I've tried to close my account with them twice and they try to make it impossible. Apparently it can't be done over the phone and they don't have branches. Can't wait to final extricate myself from this horror of a a bank.

1 comment
UBank
UBankUBank
Guillaume C.

Guillaume C.Sydney, NSW

Terrible bank

published

I have been using this bank for more than a year.
This bank is not reliable. I try to log in today and it was again in maintenance (middle of the day).
The customer service did not help me with my problem.
I am on my way to close my bank account, it was a mistake to open one at Ubank.

1 comment
UBank
UBankUBank
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Monique

Monique

  • 2 reviews
  • 1 like

Existing Home Loan Account Review

published

Tried to extend IO for 1 yr as my existing 3 yrs IO fixed will be expired, however Ubank declied the extension and changed to my home loan repayment to P&I. Due to this economic pandemic, UBank should more considerations for people financial suituation and helping the customer to go through difficult situation but not just follow on your bank policy only.

2 comments
UBank
UBankUBank
Monique
Monique

Thank you for your reply. I do not want to apply any financial hardship and I would like to only extend my home loan to 1 yr IO only as I want to have more cash flow for this year. Thank you.

Ryan P.

Ryan P.Sydney, NSW

  • 4 reviews
  • 3 likes

Avoid if have a specific timeframe to settle

published
1 comment
UBank
UBankUBank
Matt

MattGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Horrible Customer Service

published

Applied for a home loan and was progressing through everything. Ended up purchasing a property and it’s been 5 days since I sent an email to the person in charge of my home loan asking for an update on everything as it was taking an unbelievable amount of time to deal with basic documents that had been supplied over a week before. Phone number is disconnected and no email response at all. So much unnecessary stress for a first home buyer. Do not bother with UBank, they have failed us at a crucial time.

1 comment
UBank
UBankUBank

Hi Matt, we're very sorry to hear you've had this experience. Would you please private message your full name and application number and we'll get a member of the team to look into this and call you back?

Worst bank experience ever.

published
Mark P

Mark P

  • 2 reviews
  • 1 like

Poor service from call centre

published
2 comments
UBank
UBankUBank

Hi Mark, we're very concerned to hear this. Would you mind sending us a private message with your son's full name and his best contact number and we'll have someone look into this?

Mark P
Mark P

Please advise, how do I send a private message?

bernardo

bernardoSydney, NSW

  • 3 reviews
  • 1 like

Poor technical support and ability to deliver

published

For the past few months I have asked for my name on the overview page of my account to be corrected. It is misspelt. Not difficult, you would expect. At least three times I have been told that it has been fixed. Not the case. Still wrong. This brings into question their ability to fix and test and issue. I have been told recently that Ubank is still investigating, Ha! A couple of months ago I also raised the issue that their OFX transaction export is missing transactions, a fundamental flaw. Still no resolution. I am regretting my move from CBA Netbank, which is a superior product.

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Timur

TimurSydney, NSW

Quite possibly the worst banking website possible

published
1 comment
UBank
UBankUBank
donnadee

donnadeeAU

  • 7 reviews
  • 3 likes

UBank uses snail mail (non-secure) to send a security code

published
1 comment
UBank
UBankUBank
Rodd Kilponen

Rodd KilponenSydney, NSW

  • 3 reviews
  • 1 like

Incompetent, rude, high effort.

published
1 comment
UBank
UBankUBank

Hi Rodd, thank you for taking the time to leave your feedback. We're happy that we were able to get your issue resolved.

LRF

LRF

  • 5 reviews

Good rates, but you can find where they save on costs

published
geun young K.

geun young K.Greater Melbourne (Metropolitan), VIC

Unreasonable procedure

published
1 comment
UBank
UBankUBank

Hi Geun, we're sorry to hear this has happened but let’s get it sorted for you. Can you please Private Message your contact details and we’ll have a member of the team reach out to help?

Customer service gone to the dogs

published

Long phone wait times to update mobile number. Waited 35 minutes. Unacceptable for a bank. I will be closing my account. Not a one-off incident either I waited 45 minutes before.

1 comment
UBank
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Mathew

MathewGreater Melbourne (Outer), VIC

  • 3 reviews
  • 14 likes

Worst customer service and none of their employees are on the same page

published

Worst customer service and none of their employees are on the same page.
Keeps going in circles.
None of their phone numbers they give you work so you can only email them.
Do not recommend this company at all the worst company I’ve ever dealt with.

1 comment
UBank
UBankUBank

Hi Mathew, we hate hearing this. I’ve sent you a Private Message so we can have one of the team contact you to get you some answers.

Craig

CraigSouth East Queensland, QLD

Nightmare to deal with online and on the phone

published

I have read a number of reviews on here and it looks as though we are all having the same issues, poor website, long wait times on the phone, and when you get through there is no progress made resolving issues.
Had to go tobthe post office to confirm my identity during covid lockdown, then found issue was still not resolved.
For an online bank their back end is really awful, highly advise people to stay away.

1 comment
UBank
UBankUBank
Tim

TimGreater Melbourne (Outer), VIC

Not happy

published

Poor customer service here. Guy I spoke to sounded like he read off a script, and couldn’t resolve my need- had an old phone number, so had to update it to receive my password.
Went through my past 3 postcodes for identity recognition , and they were all wrong- Not sure how, when they are the only 3 I’ve lived in! Now I have to go out to Aus post to confirm My identity, during the Covid pandemic!

2 comments
UBank
UBankUBank
Tim
Tim
Zak

ZakGreater Melbourne (Inner), VIC

  • 2 reviews

Don't bother !!!

published
2 comments
UBank
UBankUBank
Zak
Zak

Thanks for looking into it Shane. I've already with another bank.

Regards,
Z

Row555

Row555Perth, WA

  • 18 reviews
  • 16 likes

Don't offer loans to directors of companies

published

If you aren't a tradditional employe with a paycheck this bank won't talk to you, even if you have a high income and 10+ years of positive loan repayment history. Very backwards thinking bank.

Page 3 of 12
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Questions & Answers

jakey39

jakey39asked

Dear UBank, you sell yourselves as the only bank you will ever need. Yet basic features that are standard with ur competitors simply aren’t available and there seems to be no indication when they will be available.
Pls provide an update as to when Osko and PayID will be implemented

No answers
nautique196

nautique196asked

Do the managers at uBank live on the same planet as us their customers?
It would appear they are not aware of how apathetic their customer service is.

No answers
Yes

Yesasked

I need to take my money and I sended all the papers that you told me from Australian post office and still I cant have access to my money I want my money back I need for an emergency and I cant take any money , I want to shut down my account with this bank and send my money to my nab account the worse bank , never put your money there.

1 answer
Fired Up
Fired Up

Thanks for the info

Get an answer from our members and UBank representatives

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