My wife & I engaged UBank in organising a home loan for an undisclosed property (at that point in time). After the initial phone conversation, we were confident in their ability to deliver once we had submitted the required documentation for approval.

However, we were required to submit ID documentation through Australia Post which I did myself with no issues. My wife at the time did not have an Australian issued photo ID and we were required to obtain this first before proceeding. Once we had this ID my wife submitted her form through Austra...Read more

I’ve been trying to access my money since last week without success. After waiting a long time to speak with them on the phone, they said I should verify my I.D., which in my opinion should’ve been done before they accept my money deposits. I tried online and didn’t worked. “Michael” told me to go on a Aus Post to verify there and after they receive the verification I would get access. I went one week ago and sent the verification through express post which is incredible fast and after calling them twice this week (Complaints numbers: 488494549...Read more

5 weeks since my son couldn't get access to his account. He did an ID check at Australia Post on the 12th June. After following up at least weekly and being told that they couldn't tell us anything and to wait for an email. After 4 weeks when we pushed for answers, we were told that they couldn't tell us anything and to email NAB ( that's right NAB). Called again on 16th July and were told that we shouldn't have been told to email NAB and that he will check it out and call us back withing the hour. 5 hours later no call back, so we called aga...Read more

I've been trying to transfer money to a friend in need in the US. After a bit of hassle and lots of "Sorry, Internet Banking is temporarily unavailable", I find out that UBank doesn't allow international transfers. Ok, then I'll just send the money to a friend first- "Sorry, Internet Banking is temporarily unavailable". So when it comes back online I try to send the money- and it doesn't work. I check with my friend that all the details are correct, then try to contact UBank via the secure mail- "Sorry, Internet Banking is temporarily unavailab...Read more

I have two phone numbers registered to my UBank accounts. One phone number has just been cancelled and the other is my workplace phone number - where I don't go to during the CV19 pandemic.
To register my new phone number to my UBank account, UBank sends a security code via SMS to the registered phone number - which in this case is my cancelled phone number - so that couldn't work.
So I telephoned UBank and joined the queue (after 6pm).

The UBank Customer Service officer securely identified me but would not update my phone number. I asked her...Read more

COMPLAINT - 488494-548039692

I had the unfortunate experience of not having access to my phone and needing to reset my password to gain access to my funds, however after waiting on hold for upwards of 30 minutes, being hung up on, then waiting a further 30 minutes I was told I could not reset my password, and a security code would need to be mailed to my residential address which would take 15 days. Additionally, they were not able to transfer funds to my other account so I could access cash.

The matter was escalated to a team leader [name re...Read more

UBank offers better savings rates than most, and its banking app is pretty good functionally. It was my main bank for about 5 years. They even support GarminPay, which is unusual and great for me.

UBank probably isn't for you if your banking is complex, or you regularly phone your bank.

Their website is mostly good, and I've never really had problems that caused me major grief. There are a couple of extra functions that don't seem to work, but these don't prevent any banking or transactions. I prefer underpromising to underdelivering, even th...Read more

Just opened a bank account recently by showing a registered post officer my IDs and bills with my residential address and completed form as per the procedure for validation. And then I got a debit card and transferred money into the new account. And then I got an email from ubank advising me to go to a post office to get my IDs certified and post these documents to their Sydney office. Now I can't access to my hard-earned money until I post the documents to their office in this pandemic. Very disappointing that they didn't update their applicat...Read more

I have been with UBank for 12 yrs and I gave them two stars (instead of one) as they are good at interest rates for saving accounts ONLY; however, when it comes to home loans they are the worst, I wouldn't finance a pet shack with UBank, their rates are similar to other (non virtual) banks and their customer service is disgraceful. They arranged a phone call with me to go about my home loan application, after a hello introduction (including my name and date of birth) the person on the phone said give me a minute to check the phone connection a...Read more