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UBank
1.7 from 231 reviews · View Statistics

Reviews

  • Transparency
    3.2 (6)
  • Customer Service
    2.3 (6)
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Imrose

ImroseHunter Region, NSW

  • 7 reviews
  • 5 likes

An online bank with worst online platform.

published

Over the years Ubank is trying to offer better online (internet banking and mobile app) platform, but still they lack plenty of basic things. 3 stars for recent improvements of the mobile app. I'm with UBank only because of its Savings Interest Rate (which is falling as well due to RBA cut), other than that nothing impressive to be honest.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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John L

John LPerth

  • 4 reviews
  • 1 like

Ubank is still not quite there

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions and New Account
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LRF

LRF

  • 5 reviews

Good rates, but you can find where they save on costs

published
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Kaysey

KayseySouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Poor online ability to login

published

I like everything about this online bank. We joined after reading Scot Pape's Barefoot Investor. It was good we accrued money we probably wouldn't have. BUT it is so frustrating when I try to logon and it says "Session timed out" and i haven't even logged in. Or it not available! Do they constantly have to shut down because of cyber security threats?

Transparency
Incentivised ReviewNo
TopicGeneral Transactions
Machida

MachidaWestern Australia

  • 2 reviews

Just good for home loan rate

published
Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application and New Account
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Colin C.

Colin C.South East Queensland, QLD

Home Loan Interest Rate Brilliant. Customer Service Terrible.

published
Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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GEE-SHOCK

GEE-SHOCKSydney, NSW

  • 28 reviews
  • 5 likes

No PayID

published

Title kinda speaks it all. Its 21 century and you won’t allow people to transfer money to a mobile number - forcing us to enter bsb and acct number. Will you please keep up?

Incentivised ReviewNo
TopicGeneral Transactions and New Account

Osko please!!

published

It’s about time UBank caught up with the times and invested in the national payments platform so that customers could send and receive in real time. Not doing so will make the competition look very favourable.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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jwb1981

jwb1981South East Queensland, QLD

  • 9 reviews
  • 3 likes

Better Interest Rates Than the Bigger Banks

published

UBank is great, the interest rates are better than the other big banks. They use to have a decent rates, but now it's lower, it's still better than nothing.

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Robert

RobertSydney Surrounds, NSW

  • 13 reviews
  • 9 likes

Muted apology!

published

In fairness to UBANK regarding my earlier criticism about problems I have had accessing my accounts there, they have since spent a great deal of time with me in an effort to overcome my access problems. It now seems that the difficulty lies with some incompatibility between their site and my Windows browser. Why that should be when there is no problem in accessing other web sites, no-one knows. I now use Google Chrome which usually but not always, gives me immediate access to the UBANK site.
Best on line interest rate for a daily balance account. .

Robyn81

Robyn81Melbourne

Great savings interest rate but not so great internet banking service

published

Great interest rate, best on the market, but not so good internet banking which seems to crash and be down a lot just when you need to transfer funds. Also find the waiting time on the phone to talk to someone very horrendous compared to any other bank and have found some staff come across rude in their mannerism over the phone but if you are willing to put up with all the frustrations, is worth the great interest rate offered
Savings interest rate is the best of all the banks
internet banking down a lot and waiting times on phone horrendous

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Questions & Answers

jakey39

jakey39asked

Dear UBank, you sell yourselves as the only bank you will ever need. Yet basic features that are standard with ur competitors simply aren’t available and there seems to be no indication when they will be available.
Pls provide an update as to when Osko and PayID will be implemented

No answers
nautique196

nautique196asked

Do the managers at uBank live on the same planet as us their customers?
It would appear they are not aware of how apathetic their customer service is.

No answers
Yes

Yesasked

I need to take my money and I sended all the papers that you told me from Australian post office and still I cant have access to my money I want my money back I need for an emergency and I cant take any money , I want to shut down my account with this bank and send my money to my nab account the worse bank , never put your money there.

1 answer
Fired Up
Fired Up

Thanks for the info

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