Great HomeLoan rates, my first home purchase all went through without any hitches
Just here to plug the UHomeLoan team, my purchase with 14 day finance and total 60 day settlement all went through without a hitch and now have a loan at industry leading rates with the security knowning its powered by a Big4 bank.
Reading through the reviews looks like I’m the odd one out who had a decent experience?
Had issues getting a security code sent to my phone to send money across and after waiting around 20mins in the que had my issue solved within 5mins.
Ubank is brilliant! Recommended for sure
I want to refinance my home loan. Ubank offers nice interest rate, that is the main reason I want to give it try. after quick online questionnaires from UBank, I got an appointment time with a home loan specialist by email. It’s efficient, clear and professional! I like the way they dealing the application, that’s very different from the traditional home loan application. It is worth with your time. You got a nice frame where you stand for. I am quit happy!
Best home loan
i have been with Ubank for 3 years now. and from my experience it would have to be the best home loan on the market. so far all rate cut's in full. the ability to pay extra payments and redraw. the self managed web experience is second to none. i am a proud Ubank customer and i hope U bank continues this product for many years to come. Ubank you have blessed my family, we can not express how much apart of our life you have made easier for us.
Ubank has some of the best interest rates and they came through on a dispute I had with a seller that tried to rob me. The debit card also works very well and functions just like any other. Highly recommended if all you need is high interest savings and fundamental needs. If you are someone that loses your card often and can't wait on the phone for 30 minutes than go elsewhere. It is an online bank and staff is kept to a minimum to provide the best rates.
Great online loan
Been with this bank for over 5years now. It was a little painful to setup due to the amount of paperwork required but once done it has been great since! Email enquiries are responded to within 3working days. Haven’t had to follow up with a call as yet.
I have been with UBank for approximately 10 years. I initially joined for their high interest rates and the USaver Savings Account still remains competitive. The website is easy to use and customer service is friendly and helpful. Plus, there are no international transaction fees for the Visa debit card. The only improvement that could be made is being able to choose and change your PIN online, rather than only at NAB ATMs, although this is a minor detail.
Couldn't be happier
We refinanced with Ubank almost 2 years ago as they had the best rate going and no fees! They have been exceptional with the best customer service and the online services are so simple to use. Nothing is too much trouble for them. When their rate dropped I rang them and we were able to get the lower rate applied, this would never happen elsewhere!!!! The only downfall is we can't use them for our construction loan :(
Term Deposit experience is first class
Very good automation & explanations via online help. I have about 12 TDs with them & and I vary maturity instructions from time to time online. I like their bonus loyalty plan as well. I have never had to speak with anyone as their systems are really good. I would highly recommend UBank for TD customers.
Compared to MEBank its great
After having a nightmarish experience with ME bank I thought I'd give UBank a try before I give up and stay with my primary Big 4 bank.
Opening an account was a pain and it took to long, just over a week. I also spent about half an hour at the Post Office whilst the guy had to go through the whole process for verification. I almost gave up at this stage. Now Even though you can open the USaver which initiates the whole process you can't open the Ultra until you have been verified and have a dollar in there which also takes a long time to sho...w as available. It Takes to long. Note: I do not use and I am anti paywave/pass whatever, especially if it's forced on you automatically. Tap to pay, great! everything else about it is negative. 1- Paywave, It is not automatically activated nor do you have to activate it to use the Debit card. Excellent 2- I prefer swiping the card then pin, As to the now: insert, wait, pin, remove. I'll get used to it. 3- Transactions show up on the account pretty quick. Excellent, I would say this happens on selecting '2' (Savings) and not going through the Paywave/pass credit system, even though it's still your savings. 4- Auto sweep function seems excellent. No need to keep any money in the Ultra account. Money is automatically moved from the USaver account to cover the transactions. To ensure this I bumped up the midnight sweep to 500001 and 500000 so I can keep the Ultra account at $0.00 for auto sweep. Why? why use the midnight top up when auto sweep covers you anyway and you keep every cent where it earns interest. Though there is a catch with Direct Debits from the Ultra, but I don't use DD anyway.
Initial Ioan unquiry, outstanding
Well Done U bank, with you online Home Loan customer service.
Just spoke to Jasmin re: refinancing our investment loan, and have to say, the service and knowledge supplied was outstanding.
Compared to my current "big bank" , who were rude and unhelpful and wouldnt tell me anything, even with ALL my accounts and passwords available, and two previous loans over 7 years of being a loyal customer!
Jasmin gave us every reason to change our loan to U Bank.
UBank is part of National Australia Bank (NAB) and have a high interest online bank only account (USaver) so I felt I could trust it. I've been with them (UBank) for a couple of years now and earn a good competitive bonus interest rate in the USaver account and can have up to $200,000 in the account and keep the bonus rate, many others only allow $100,000 maximum.
Currently you need to deposit at least $200 per month to keep the Bonus interest rate and can make withdrawals by transferring to the linked Ultra account. You can have a Visa de...bit card too. Their mobile Android App works well and is easy to use. Whatever online bank you choose you need to do your home work first (I use Canstar to compare) and don't make assumptions and keep an eye on them to see if they change their rules to qualify for the high interest rate. So far no nasty surprises.
Plenty of documentation required to get approved but worth it.
It was very hard to get loan approved since they needed lots of documentations. But since then its been two and half years, I have no problem with the bank.
Its a shame they didn't pass on the last RBA approved interest rates cuts but so as the other banks. Lets agree all bank are thieves, this one is a little civilized thief ;)
- Verified customer
Best Online Savings Account
I am surprised to see so many negative reviews. I've been banking with uBank for many years and have had no problems. Their staff is always courteous, friendly and helpful. I've never had any problems with their online system when I needed to access my money. If anyone is after an online savings account with high interest rate, then I'd recommend to look no further.
Earlier today, I was considering moving my savings to ME Bank after learning they have the highest interest rate but seeing their higher negative ratings here have turned me off completely. The many problems customers reported having with ME bank, I've not experienced these with uBank.
4 weeks from start to settlement
Well what can I say. This was the fastest turn around time I think I have ever heard of. 4 weeks from go to whoa. The staff kept me up to date the whole way in addition to the loan tracker. And for an amazingly low investment loan rate of 3.89%. Account is set up and easy and simple to use. No complaints and thanks U Bank.... I'm thrilled with my new home and thanks for making it so easy.
Best rate if you have all the criteria that UBank wants
They are the best I am with them for 5 years and always my first choice of refinance if I can have the criteria that they want. If you can get the loan with them you will be happy!!! Issue is you need very good credit history and 20% to avoid LMI.
Questions & Answers
Dear UBank, you sell yourselves as the only bank you will ever need. Yet basic features that are standard with ur competitors simply aren’t available and there seems to be no indication when they will be available.
Pls provide an update as to when Osko and PayID will be implemented
Do the managers at uBank live on the same planet as us their customers?
It would appear they are not aware of how apathetic their customer service is.
I need to take my money and I sended all the papers that you told me from Australian post office and still I cant have access to my money I want my money back I need for an emergency and I cant take any money , I want to shut down my account with this bank and send my money to my nab account the worse bank , never put your money there.
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