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UBank
1.7 from 231 reviews · View Statistics

Reviews

  • Transparency
    5.0 (6)
  • Customer Service
    4.8 (8)
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Jane

JaneNorth Queensland, QLD

Stronger security needed for Aussie banks

published

18/12/20, Commonwealth and Suncorp allowed $40,000 to be stolen. Telstra gave criminals my phone sim and my email password on poor security, allowing new passwords and codes to be accessible.

Incentivised ReviewNo
2 comments
Jane
Jane
UBank
UBankUBank
Luke

LukeGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Great HomeLoan rates, my first home purchase all went through without any hitches

published

Just here to plug the UHomeLoan team, my purchase with 14 day finance and total 60 day settlement all went through without a hitch and now have a loan at industry leading rates with the security knowning its powered by a Big4 bank.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
UBank
UBankUBank

Thanks for your review, Luke. We're happy to hear you had such a great experience and wish you all the best in your new home!

Ben S

Ben SCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

Decent experience

published

Reading through the reviews looks like I’m the odd one out who had a decent experience?

Had issues getting a security code sent to my phone to send money across and after waiting around 20mins in the que had my issue solved within 5mins.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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1 comment
UBank
UBankUBank

Hi Ben, thanks for taking the time to write a review. We love hearing from our happy customers!

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Maggie

MaggiePerth, WA

  • 2 reviews

Ubank is brilliant! Recommended for sure

published

I want to refinance my home loan. Ubank offers nice interest rate, that is the main reason I want to give it try. after quick online questionnaires from UBank, I got an appointment time with a home loan specialist by email. It’s efficient, clear and professional! I like the way they dealing the application, that’s very different from the traditional home loan application. It is worth with your time. You got a nice frame where you stand for. I am quit happy!

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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Jez

JezAU

  • 10 reviews
  • 9 likes

Best home loan

published

i have been with Ubank for 3 years now. and from my experience it would have to be the best home loan on the market. so far all rate cut's in full. the ability to pay extra payments and redraw. the self managed web experience is second to none. i am a proud Ubank customer and i hope U bank continues this product for many years to come. Ubank you have blessed my family, we can not express how much apart of our life you have made easier for us.

Transparency
Customer Service
Incentivised ReviewNo
lamaisadoo

lamaisadoo

  • 2 reviews

Recommended

published

Ubank has some of the best interest rates and they came through on a dispute I had with a seller that tried to rob me. The debit card also works very well and functions just like any other. Highly recommended if all you need is high interest savings and fundamental needs. If you are someone that loses your card often and can't wait on the phone for 30 minutes than go elsewhere. It is an online bank and staff is kept to a minimum to provide the best rates.

Transparency
Customer Service
Incentivised ReviewNo
internet user Perth

internet user PerthPerth

  • 9 reviews
  • 2 likes

Great online loan

published

Been with this bank for over 5years now. It was a little painful to setup due to the amount of paperwork required but once done it has been great since! Email enquiries are responded to within 3working days. Haven’t had to follow up with a call as yet.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
MS L-A

MS L-ALaunceston, TAS

Great Bank

published

I have been with UBank for approximately 10 years. I initially joined for their high interest rates and the USaver Savings Account still remains competitive. The website is easy to use and customer service is friendly and helpful. Plus, there are no international transaction fees for the Visa debit card. The only improvement that could be made is being able to choose and change your PIN online, rather than only at NAB ATMs, although this is a minor detail.

Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
Honestyisthebestpolicy

HonestyisthebestpolicySouthern and Hills, SA

  • 7 reviews
  • 8 likes

Couldn't be happier

published

We refinanced with Ubank almost 2 years ago as they had the best rate going and no fees! They have been exceptional with the best customer service and the online services are so simple to use. Nothing is too much trouble for them. When their rate dropped I rang them and we were able to get the lower rate applied, this would never happen elsewhere!!!! The only downfall is we can't use them for our construction loan :(

Customer Service
Incentivised ReviewNo
TopicLoan Application
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steveB

steveBNorth Sydney

  • 5 reviews
  • 5 likes

Term Deposit experience is first class

published

Very good automation & explanations via online help. I have about 12 TDs with them & and I vary maturity instructions from time to time online. I like their bonus loyalty plan as well. I have never had to speak with anyone as their systems are really good. I would highly recommend UBank for TD customers.

Shawna Woods

Shawna WoodsCanberra

  • 13 reviews
  • 3 likes

Thank you UBANK!!

published

Ubank is a no frills online banking backed by nab, pays us some of the highest intrest rates in Australia, and is one of the very few cards that charge no ATM withdrawal fees or foreign exchange conversion fees when traveling over seas! Thank you UBANK!!

Grumpy

GrumpyMoon

  • 3 reviews
  • 2 likes

Compared to MEBank its great

published
Dacs

DacsSouth East Queensland, QLD

  • 11 reviews
  • 10 likes

Very happy with Ubank

published

I've had savings accounts with Ubank for several years and have been very happy with them. The interest rates they give on savings (including the bonus rate) is always among the top compared to their other competitors with easy requirements to get the bonus rate.

Paul

PaulSydney Surrounds, NSW

  • 2 reviews

Initial Ioan unquiry, outstanding

published

Well Done U bank, with you online Home Loan customer service.
Just spoke to Jasmin re: refinancing our investment loan, and have to say, the service and knowledge supplied was outstanding.
Compared to my current "big bank" , who were rude and unhelpful and wouldnt tell me anything, even with ALL my accounts and passwords available, and two previous loans over 7 years of being a loyal customer!
Jasmin gave us every reason to change our loan to U Bank.

Thank you

Nomore

NomoreMetropolitan Adelaide, SA

  • 10 reviews
  • 26 likes

Excellent bank

published
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Love them

published

My home loan and personal banking with them and they have been awesome.

Also did a home loan refinance and it was so easy.

Friendly and helpful staff, awsome!!!

Zeeshan

ZeeshanMetropolitan Adelaide, SA

  • 24 reviews
  • 39 likes

Plenty of documentation required to get approved but worth it.

published

It was very hard to get loan approved since they needed lots of documentations. But since then its been two and half years, I have no problem with the bank.
Its a shame they didn't pass on the last RBA approved interest rates cuts but so as the other banks. Lets agree all bank are thieves, this one is a little civilized thief ;)

yung

yungSydney

  • 2 reviews
  • 3 likes
  • Verified customer

Best Online Savings Account

published

I am surprised to see so many negative reviews. I've been banking with uBank for many years and have had no problems. Their staff is always courteous, friendly and helpful. I've never had any problems with their online system when I needed to access my money. If anyone is after an online savings account with high interest rate, then I'd recommend to look no further.

Earlier today, I was considering moving my savings to ME Bank after learning they have the highest interest rate but seeing their higher negative ratings here have turned me off completely. The many problems customers reported having with ME bank, I've not experienced these with uBank.

Brad

BradPymble

4 weeks from start to settlement

published

Well what can I say. This was the fastest turn around time I think I have ever heard of. 4 weeks from go to whoa. The staff kept me up to date the whole way in addition to the loan tracker. And for an amazingly low investment loan rate of 3.89%. Account is set up and easy and simple to use. No complaints and thanks U Bank.... I'm thrilled with my new home and thanks for making it so easy.

ManiBH

ManiBHSydney

  • 3 reviews
  • 4 likes

Best rate if you have all the criteria that UBank wants

published

They are the best I am with them for 5 years and always my first choice of refinance if I can have the criteria that they want. If you can get the loan with them you will be happy!!! Issue is you need very good credit history and 20% to avoid LMI.

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Questions & Answers

jakey39

jakey39asked

Dear UBank, you sell yourselves as the only bank you will ever need. Yet basic features that are standard with ur competitors simply aren’t available and there seems to be no indication when they will be available.
Pls provide an update as to when Osko and PayID will be implemented

No answers
nautique196

nautique196asked

Do the managers at uBank live on the same planet as us their customers?
It would appear they are not aware of how apathetic their customer service is.

No answers
Yes

Yesasked

I need to take my money and I sended all the papers that you told me from Australian post office and still I cant have access to my money I want my money back I need for an emergency and I cant take any money , I want to shut down my account with this bank and send my money to my nab account the worse bank , never put your money there.

1 answer
Fired Up
Fired Up

Thanks for the info

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