Avoid it, they're fooling people
The worst customer service ever. They sold me the product which can't be imported to Thailand without any warning and when the parcel reached the customs, they refused to provide any documents. They kept saying that everything is in progress for more than a month and did nothing. After that they refused to make a return and refund me the money "just because". I've never met such an awful service, they're just fooling people. Will never use it again or advise it to anyone. Better choose a more reliable alternative.
Bought a "shockproof heavy duty" phone cover for my new OnePlus7t Cost ? $75 AUSD ! When it arrived I knew straight away it was the flimsiest piece of plastic crap and opened the packaging to verify. Contacted Ubuy to return and seek a refund and have been given the runaround for days. They are now going to deal with Dept. of Fair Trading so I can get some money back.
Be smart and DO NOT BUY FROM THESE SHONKS
I paid extra for 3 to 6 day delivery. After complaining item arrived in 15 days. Refund of extra freight cost refused. Size was wrong and I asked for exchange. All I got was endless requests for photos and videos. It’s clear I wont be getting any help. I will try with Paypall to see if I can get help.
UBUY Rip off !!!!!!
Ordered the' Wick and Strom Hair Loss Shampoo' from Ubuy Australia website. Ended up paying $ 70 AUD for a $ 15 USD bottle of shampoo sent from Kuwait.
Upon receiving the shampoo and unpacking it from the box I could see that the original shrink wrap plastic around the cap had a large amount of cello-tape around it. Initially thought it may have been to ensure the cap did not come off during transit. Continued to unwrap the product and when I took the cap off to remove the heat seal covering the top of the bottle I could see that it had alread...y been half way removed. On seeing this the penny dropped and it became pretty obvious that someone had emptied the contents of the bottle and replaced them with obviously a cheaper form of shampoo. Contacted support immediately on chat only to be given the "... you have already received the product so what's the problem ?' line from some person who obviously couldn't understand English. Upon reading their terms and conditions it states product must be returned in original wrapping without damage etc ( pretty hard when you don't receive it that way!) so I can see where this is leading. Additionally there is no area on their website page to list reviews of each product (such as Ebay does). In short stay away. This is just a cheap and nasty rip off joint with no control over their products.
Find out how Ubuy compares to other General Merchandise Shops
Know better, choose better.
Questions & Answers
Wanting to purchase the Mountain Dew 12 packs, should I purchase them through ubuy?
does ubuy charge postage? I can't find any such charge and don't want to proceed with the order and establish an account if they do charge too much.
Yes there was a postage charge. It is quiet high but depends if you really want the product or not I guess.
Their shipping charges are exorbitant. The last couple of times I aborted my order for this reason. Also (from above reviews) extra charges are also applied. Never again!
Was trying to use this site, but had to fill out a full form just to get a freight price. Just wondering how good ubuy is seeing the latest reviews seem to be pretty negative.
I didn’t have trouble and if fact paid about $25 extra for 3 to 6 days delivery. However purchase arrived in 15 days and they refused to refund the extra freight. That wasn’t the only problem, by far. So I strongly recommend you don’t buy from them.
Thankyou for that. Sometimes when it looks like a duck it is nice for someone else to reinforce it by saying it quacks as well.
Get an answer from our members and Ubuy representatives
Other General Merchandise Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.