Reviewer Photos & Videos
Scam. No refund coming.
Like many other reviews here, I won't be getting a refund. Successfully completed the weight loss, went to the gym 5 days a week for 6 weeks. Checked-in on FB every time. When requesting the refund, was told after two weeks that my check-ins weren't public on FB. I don't really even use FB and had no idea there was such a thing as private or public check-ins. Refunds are 30 "business days" even if successful. Why the hell do they need to hold your money for another 6 weeks?
Anyway, their whole business is based on failing their customers. Eith...er they want you to not lose the weight so they can keep your money, or they want you to slip up on any of the many conditions they put in place to try and keep your money. There is no genuine attempt to help their customers. The weight gets lost because you each next to nothing that could add weight to you and you are working out a lot. It's not a sustainable way of life. If their customers didn't fail, and they actually paid people back, then their business would rely on new customers paying the up-front payment just to fund the successful customers from earlier programs. That's a ponzi scheme. Keep clear.
Worst ever experience and got mental torture
Crap. Not even wanted to give 1 star.
Pathetic and non professional bunch of people. They will lure people in the name of free challenge and then you will get a surprise to pay 500$ with a promise to get a refund instantly once challenge is done successfully. Which wont happen ever and will be looted by Ultimate you.
I completed my 9in6 challenge at Tullamarine Franchise a couple of months ago and then faced the humiliating attitude of Club Manager Tessa and team after refusing to sign membership.
Since then I have been struggling to get my har...
Trap gym. ungenerous manager..
After 2x week thrught5 in 4 chaallange
I had awful sickness which avoid me to continue my challange but i had achieve my goal how ever despite several conversation with ultimate you coach and manager i have been refused to recive refund or credit toward other program .
Training was good
Admin and support was very low
Please read other review before you sign in too.
I would not go back or recommend .
If I had any idea how life changing these 6 weeks would have been- I would have done it much sooner! I signed up for the 9in6 program and have not only become nearly 10kg lighter, I have more energy, confidence, better posture, improved mindset and mood! If you’re looking for a sign to bite the bullet and follow a tailored lifestyle and exercise plan look no further! The only regret you’ll have is not doing it sooner!
First step to a healthy and happy life
I could not be more thankful of my journey at ultimate you, I started with little knowledge on nutrition and even less on training. I now feel confident going to gym solo and also maintaining a healthy life style after my challenge.
The trainers and staff at Cheltenham centre are amazing and so supportive
Would highly recommend for anyone who needs that little extra push at finding their inner warrior
Good way to Rip you off
Well, They have ways to rip you off. Even though I completed the challenge successfully but during the Refund Interview they found out the way to keep my deposit. My FB sign in was a private instead of Public (due to personal reasons). Obviously,I did not meet their condition which i thought can be discussed. However, i lost my money which initially I thought was free. They don't like it when you try to get your money back.
Beware!!! Ask for them to send you contract before the interview!
Before I signed up I was under the impression the whole program was free, and that you had to qualify, but when you get there and after the interview then they tell you you have to fork out $495 to do the program. I signed up guys thinking it was a good idea, but at the time I signed the contract, I couldn't read the fine print as I need glasses. But going for what the person interviewing was saying it seemed to be quite thorough. I don't remember the part of putting their logo as your FB main picture for the complete 6 weeks of the challenge l...et alone publishing your picture after every workout, later on when I came to read the contract I found out all these little details, which I would have not approved at the time of the interview. In my case it is also not convenient because I have to spend an hour getting to and back home from the gym and their times for the classes are also not ideal if you have to look after your children, their classes are only before 9 am and after school hours. I say do this challenge but it is not for the faint-hearted. It is very tough for the mind and the body to lose 9kg over a 6 weeks. And if you do it because you going to save money think again. They say they are going to put you on a personalised regime but it's not true the regime is for everybody the same. And it doesn't include the protein shakes you have to buy them your selves, I bought them online and saved $20 more than I would have done if I bought them with them. Am still doing the challenge but I now know I'm not getting my money back, because I didn't denigrate myself in facebook, putting their ugly badly designed logo badge over my face for 6 weeks. I'm going to follow the matter with Consumers Australia anybody wanting to join me to do a class act is welcomed.
I have been part of Ultimate You Mount Waverley for 12 Months
Started last November, initially lost 8.5k in 4 weeks, this has been one of the best experiences of my life! Have since done Aftermath, And Muscle Camp phase 1 and 2, I am sixty and in the best shape of my life, even have abs, cant thank staff and trainers enough for their support. If you want to lose weight and get fit this is a great place to join, also if you lose the required weight you get your money refunded. What have you got to lose, except weight and an unhealthy lifestyle, give it a go!
Still waiting for refund.......
Good experience whilst at the gym during the challenge period. Really motivating exercise environment.
I chose to leave loosing 7kg in my 5in4 challenge. I can't afford the cost of the ongoing UY gym fees and I found a gym that was closer to home so more convenient also. Anyway, I signed my exit form in July, in the contract there is a 30 day 'processing period' for the refund, I have contacted the gym almost every week after this processing period to follow up when I can expect the refund. Still haven't received it, and every email I get in response is very generic, with absolutely no useful information. 4 weeks of hard training at UY vs 3+ months of financial stress. Not sure it is worth it anymore
Just take your first step and everything else will follow
I did so many research before entering the 9and6 and I was initially bit skeptical about many bad reviews on this site. However I took a phone call to the place and had a chat with the staff which cleared many doubts. Then I decided that I have to start somewhere. Being nearly 100kgs and taking cholesterol medicines, I can't be staying back without taking a step. So despite of all negativities I took my first step and got enrolled. That's it. My body started to transform, my food and also the way I think and the positivity around me. I'm still going there and I'm very happy about that. Guys dont stay back just take that first step coz only you can change yourself.
Ultimate You : BNE ..ultimately there for you to Create the "Ultimate You"
Ultimate You...Brisbane is a fantastic concept gymnasium ...located in Bowen Hills.
The professionalism & Approachability of every staff member is 2nd to none.
The equipment is State of the Art, Well Maintained and the Gym is always neatly presented.
Loving the Playlists ..
Looking forward to the introduction of any form of Dance classes (in the near future
UY as a concept is fantastic and they can really help to change your life. This being said, avoid the Epping branch at all costs. The franchisee is awful. They don't care about their customers once they have their money and they treat the staff like garbage.
Check out one of the other facilities. they are much better.
The reviewer stated that an incentive was offered for this review
Lifestyle change compleated!
I joined UY Bowen hills in Brisbane city hoping to loose some weight for summer. 9/6 sounded perfect to me as I needed to be motivated! It certainly did that!
By week 5 of my challenge even though the pounds were not falling off I had completely forgotten about the scales! For the first time in as long as I can remember I was no longer worried about the numbers and focused on my training!
Coming from a history of eating disorders Aditi the manager and Mel and Declan the trainers, took tome to know me and care about me, for the first time in ...
I had my doubts about Ultimate you
I signed up to ultimate you in Cheltenham as I had seen the ad on facebook, and thought getting it for free is wonderful as I had just lost my job and it was for 6 weeks to which the timing was really great as I had a couple of large charity bike rides to do, but the ad is misleading as you do have to pay money up front which is all the Ultimate You centers, but If you didn't give some sort of commitment like this then you would fail. Its just really a carrot to entice you in.
Looking at the contract it looked like the hardest part of the cha...
- Verified customer
TERRIBLE!!!! Do NOT expect money back after successful completion of 9in6!!!
5 MONTHS ago now I successfully completed my 9 in 6 at the Tullamarine centre, finishing up having lost a total of 10kg!!! I followed everything on my contract and ensured I stayed on track.
After nearly being bought to TEARS by the pushy, abrupt and extremely rude manager of this gym for not wanting to continue on to another challenge in such a disgusting environment, I was told to fill out an exit form.
May I add it took me 3 weeks to even get a response on how to proceed with the refund process only to figure out now MONTHS later that th...ey were never planning on giving it back. I have called and called, left messages & emails and no one has the decency to get back to me. I began this challenge excited and ready to continue on in the future however what is CLEARLY stated in the contract is not true as you do not receive your money back & no one responds to you. At this point my only option will be to pursue legal action, along with the others from this gym who are yet to receive ANY response aswell. I have tried to make contact but if NO ONE is even able to give me a refund, I will have to resort to this which is so disappointing and DISGUSTING given the contract clearly outlines that you WILL upon successful completion. October 29th 2019 Update: Nothing short of a scam
Finished the 9in6 challenge months ago successfully. Refund was approved It’s been nearly 3 months and I’m still waiting
Don’t bother doing it if you want your money back!!! No one is helpful or has returned my emails or calls. Very poor service. I would Not recommend or encourage anyone to sign up!
This is a review for UY Brisbane only as I don’t know how Melbourne operate.
If you want quick weight loss this is the place to go, but don’t expect anything after your 4 or 6 week challenge . You do have the option to sign up to the Aftermath program, but my opinion this is useless as there is no ongoing support and the ‘ diet only reintroduces extra carbs into your day. This program does not educate you to eat correctly. You loose the weight by eating very few calories on a very limited diet.
My opinion loose you 9kgs then find somewhere el...
Cheap gym equipment at Mount Waverley, don't waste your time & money.
Before you join Ultimate You, Please read all other reviews, personally, I've done the 9 in 6, pass the challenge, then done muscle camp. The program is ok, the diet plan is not that great. The few things that I would comment on about Mount Waverley Ultimate You is that the facility is not that great for the price that you paid, bicycles peddles is falling apart, tighten bike seat as hard as I can go to use it, it still moves, gym equipments feels like home gym equipment, weight is not the same size in diameter, therefore trying to get the rig...ht form is hard due to 10kg weight is much smaller in diameter then 15kg weight, not enough equipment when there is 4 or more people trying to do weight, you have to book to use the sorna, sorna only fit 2 people, ( other gym, you do not need to book, and the sorna fit at least 8 people) female shower door is chock open with a chair because there is no ventilation, there is only 1 male shower, ( other gym multiple shower cubicle) tap in male toilet leaks, went and told the owner the tap is leaking, instead of fixing it, the cold water tap is now turned off, so there is only hot water. Shelving in male toilet got some kind of bird dropping on it, not professional at all. Wouldn't recommend Mount Waverley Ultimate You, owner dont seem to care to much when issues is raised.
This is the worst place to go. Never expect money back
First of all they say it is free challenge but they will say you to pay some money and you will receive it after you finish. Which clearly they don’t. Fake promotions. They are stupid on only thinking about gaining on the moment costumer. This place doesn’t have the sceptic view that costumers should be made for lifetime in such a way that they want to come back. All a scam.
Questions & Answers
Please contact me regarding about the refund from ultimate you Cheltenham I’d like to get some advice because they not give me my refund my money $497 back they lied to me. please help thanks
My contact number 0490364430
To be honest
I can tell you now you will not get your money back. There is no way they will return your money it’s a scam
I'm going to follow the matter with Consumers Australia. Anybody wants to join me to do an action is welcomed.
Did those of you who followed up with ACCC get their money back or even a portion of it, I'm currently trying to get my money back as due to COVID the government has closed all gyms and so they want to postpone the 9 in 6 challenge to occur later (after the virus) but I might not be able to do it at a later time but they're not giving me a refund!!
Hi there. To be honest I can tell you now you will not get your money back. There is no way they will return your money because of this virus.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.