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Just wanted to inform everyone that these guys are running a scam and please do not fall into this.
They say that we get the refund but it is almost 9 months and I haven’t received anything yet. Followed up with them more then 30 times and they even called me once saying that I will get it in 1 week but got nothing.
1) they asked to send the fb check in’s and I provided in same day
2) got mail that refund is approved and will be credited soon.
3) After 30 follow up and 8 months of time they again came back and asked for fb check in’s, provided ...
Best Gym ever!
I’ve been around to a few gyms, but believe me, Ultimate You, Cheltenham is the BEST! What makes it different is the ongoing support and encouragement from the staff and the family atmosphere you experience. The members who turn up build genuine friendship and you feel you belong! Even during this lockdown, they run zoom sessions, follow up regularly and offer One-on-one support.
I never believed I could lose weight or that diet really works, because nothing I tried in the past really helped me. But I saw the difference once I joined Ultimate You at Cheltenham.
Give them a try and I guarantee you will not regret!
Make achieving goals fun
I was introduced to UY Cheltenham through a FB advertisment nearly 15 months ago and attended an information session with one of the owners (Swetha) on how the program runs and the information they supply including nutrition programs for weight loss challenges that are run, 9in6 and 5in4.
These programs are an excellent kick start to the gym environment with a class based structure which is very friendly and extremely supportive. As you are part of a class it is very easy to make friends and chat and listen to other members about anything I ha...ve found over the last 15 months. The UY experience is nothing like I have seen before as gyms normally only held my attention to maximum 3 months but I am 15 months in (24 Kg down) and miss going to the gym when it is now not available due to Covid. Even though UY is closed currently (July 2020) due to Covid there is a excellent online presence with virtually all aspects of the gym running online rather than in person making until reopening again soon. I can 100% recommend the UY gym lifestyle as the owners are fully on board, the trainers are excellent and are attentive to individual customers needs / restrictions in a very positive manner and the fellow members are fantastic.
Life changing !! Community Gym
Lost in excess of 10kg and still going strong ! Brilliant team, personal support, incredible and knowledgeable trainers, personal PE sessions. Fantastic nutrition and Motivation sessions !! Couldn’t live without this team at UY - grateful to have joined and encourage anyone who is looking to make a positive change in their life with a support team that encourages you all the way
These people continue to change my life
I can’t thank the team and members at UY Cheltenham enough. I had already lost weight and gained fitness and flexibility prior to covid but how they have managed the lockdown has been amazing. Special classes, accountability zooms and Facebook groups. Other gyms take your money and run. I feel totally supported and inspired by the team. The trainers are professional and knowledgeable and great to be around. I wish all the success in the world for this team (my new extended family ) I am more than 10kgs down and fitter than I have been in 30 years. Thankyou
UY Cheltenham is the BEST!!!
Wow, this gym has truly been life changing for me. I've been a member for 2.5 years now and their philosophy has become a way of life for me. The support, guidance and motivation I get from the UY team has been incredible. 20+kg down and feeling great! Give them a try, your sure not to regret it!
It’s so much more than a gym!
UY Cheltenham is not just a gym - it’s a wonderful community where everyone supports each other to be happy and healthy. When I started over 2 years ago, my goal was to feel better, eat better and improve my overall fitness. I had lots of food intolerances, was always tired and didn’t feel good about myself. My diet is so different now and my gut health is so much better and I have so much more energy! I won a bikini body comp at the age of 52 - this was an absolute highlight not to mention what it did to my confidence! Never ever thought I wo...uld do something like that!! My body shape is different - great different and I feel so much stronger. I love going to UY Cheltenham (even via zoom in COVID times) and seeing my gym buddies (other members and staff). I had another gym membership - I did not know anyone, I didn’t use all the facilities because I felt overwhelmed and embarrassed. UY Cheltenham is completely the opposite - I feel comfortable and confident and I am willing to give everything a go! Love UY Cheltenham. Thanks to UY Cheltenham team - you are awesome!!
It will change your life
UY Cheltenham is not your average gym. Two things make it different: (1) the programs they offer really do work. I've been with them for 2 years. I lost 10kg on the 9in6 challenge followed by a further 4kg on their aftermath program, and then even entered two powerlifting competitions once they introduced me to weights. I am lighter, stronger and feel more confident than I did 2 years ago. I've also seen amazing transformations in others - those before and after photos are real. You do need the personal motivation and have to put the work in, b...ut if you do, the programs work. (2) UY has a real sense of community. It's not a gym where you go and no-one speaks to each other. Everyone is welcoming and I've made some good friends there. Staff take a very personal approach with clients. It's a way of life not just a room with equipment. Can't recommend highly enough. Seriously - other gyms just don't stack up IMO
Ultimate You Cheltenham
Such a great team and supportive community!
I joined a year ago and successfully achieved a 9kg weight loss in 6 weeks, which I have improved on and maintained. I then signed up for a 12 month Game Changer membership along with my husband, where we got even more tailored support on nutrition, mindset and exercise as well as personal accountability sessions to help us focus on achieving our goals.
UY has now become a way of life for us.
The PTs and whole support team are fantastic. Throughout COVID they have really shown genuine care, held twi...
This gym works!
Ultimate You provides support, goals, endless encouragement, a community and and very happy enjoyable fun place to be
Because of this you get results
Couldn’t recommend highly enough! Go team!
Cheltenham Ultimate You - The Best
Opportunities, communication is fantastic! Have just signed up challenge #2, first was interrupted by lockdown! Cheltenham UY make it happen even without the gym! Zooms, PT and continuous motivation! Love!
Beware false promises!!
They make you pay upfront and make all the promises up front - if you are successful you will get your money back. The staff were fantastic while I was going through the 9 in 6 challenge and I dropped almost 12kgs throughout the 6 weeks. After making me jump through hoops to prove I had complied with all the requirements to get my refund, despite now 20 emails, I am yet to receive my money back. I was guaranteed in March that I would have my money within 30 days yet still nothing. They also took money from my account for personal training sessions that I didn't authorise or attend. It would appear I am not alone on the false advertising, next step consumer affairs.
Family amazing gym
I have been attending UY Cheltenham for over the past 2 years, it feels like my second home. Family, mindset, a way of life. Mentally and physically I have never felt stronger ❤️
UY Cheltenham - An Awesome Facility & Trainers
If you are one of those people that needs a little push & motivation to keep fit & maybe loose a few kilos this is the place for you. The Cheltenham trainers push you to be your best & support your goals all the way.
Excellent experience on all levels
Gym runs smoothly in every aspect: professionally and socially. Classes always kept to time table, class activity was displayed, trainers knowledgeable and friendly. Gym clean and well lit. Pleasant atmosphere.
Be careful with ultimate you promise
I have enrolled into Ultimate you south Melbourne mid last year 2019 and signed up for there weight loose challenge. I paid a deposit of 500$ as upfront fee and they promised to return the amount after I successfully complete the challenge.
There were few conditions as we have to check-in in Facebook every day and update our FB DP with ultimate you logo and etc.. which I did along with losing weight and on end day I successfully achieve my goal. They confirmed that I will be receiving my money back in 30 business day.
I assumed that they wil...l be genuine with there client and they will process the refund as they stated in the email, but this never happened and they never picked my call after that and it's going to be one year now. I want to warn everyone that this is a scam. be aware and don't listen to there false promise.
Hi all be careful it’s Scammers...
They advertising saying free weight loss challenges, but then you have to pay $500 upfront.
and when you finish and reach the challenge goal and want to recover your own money...
you won’t get your money back!!!!!
This Place is a **Scammers**
4 months later after reaching the challenge and many emails, phone calls messages still not able to recover the $500 deposit from the Cheltenham centre....the biggest scammers...
I am going to report them and they should be stopped for false advertising and especially for fraud. It is unbelievable and u...
Shed those kilos!
I joined the 5 in 4 week challenge and lost 6kg. The classes were challenging and it was great to do it together with a group of people with the same goals.
Amazing Place with Amazing people
Excellent Experience with Ultimate you Cheltenham.
I lost 9.4 kg in 6 weeks with the best guidance from Sweta and all team. Got my refund back.
I recommend this place who thinks u r not gym if i can do it anybody can do.
Don’t wait and step ahead.
You won’t regret
I am still waiting for someone to get back to me in regards to my refund. It has been more than 30 days.
Before joining the challenge lot of people told me “good luck in getting your money back from them” , seems like they were right.
I should have also taken Current Affairs episode seriously where contestant like me struggled to get her money back from UY after completing the challenge successfully.
It’s like a pyramid scam. Andy Anderson the CEO is all business, you will always see him talking big about everything but he takes no accountability of any sort. They take your money and that’s it. After that you are just another money making member of gym.
Questions & Answers
I referred a client and am due $100 (minimum) referral fee - Ultimate U have kept the monies of the client and said the fee is not due to me as the challenge is not going ahead - well that is not my problem - THEN do not keep the monies - that is stealing !!!!!
Did those of you who followed up with ACCC get their money back or even a portion of it, I'm currently trying to get my money back as due to COVID the government has closed all gyms and so they want to postpone the 9 in 6 challenge to occur later (after the virus) but I might not be able to do it at a later time but they're not giving me a refund!!
Hi there. To be honest I can tell you now you will not get your money back. There is no way they will return your money because of this virus.
Would you say even with the help of ACCC that nothing can be done? The challenge was only 2 days in so really no facilities or services were even used by me?
I agree with you it seems to be the same all round - If the challenge is not going ahead - return the monies - I cannot even get my $100 referral fee for a client who paid the $500 plus dollars and no challenge of course - I think the whole concept is FALSE advertising cause initially when one is approached it sounds like it is a FREE challenge and then it would give you the opportunity to continue if one wanted to - very badly advertised and HONESTLY there are plenty of opportunities that are far less expensive and offer more - Dont be sucked in
I've emailed Luke at footscray many times asking for my money to be returned as per the agreement. As yet, nothing and it has now been about 5 months. Can SOMEONE Andy or Andrea take responsibility and get back to me as my last email wasn't even responded too. My mother has been diagnosed with inoperable cancer and I must have my money returned to assist with her expenses.....
Sorry to hear about your unfortunate situation.
All the people who are suffering this, Please call Nicole @ Consumer Affairs Victoria on (03) 8684 7275 and I am pretty sure you guys will get your refund. I was in same boat and they tortured me for months and finally i was able to contact Consumer Affairs and got my money back. Ultimate you guys are crooks and its a disgusting place.
Ang highly recommend doing as Adel says.
Hi Emily thanks for your response. I took adels advice and have called Nicole and put in a written complaint to them.
What an awful organisation they are totals scammers
Thanks for getting back to me
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