Reviewer Photos & Videos
Finished the 9in6 challenge months ago successfully. Refund was approved It’s been nearly 3 months and I’m still waiting
Don’t bother doing it if you want your money back!!! No one is helpful or has returned my emails or calls. Very poor service. I would Not recommend or encourage anyone to sign up!
This is a review for UY Brisbane only as I don’t know how Melbourne operate.
If you want quick weight loss this is the place to go, but don’t expect anything after your 4 or 6 week challenge . You do have the option to sign up to the Aftermath program, but my opinion this is useless as there is no ongoing support and the ‘ diet only reintroduces extra carbs into your day. This program does not educate you to eat correctly. You loose the weight by eating very few calories on a very limited diet.
My opinion loose you 9kgs then find somewhere el...
Cheap gym equipment at Mount Waverley, don't waste your time & money.
Before you join Ultimate You, Please read all other reviews, personally, I've done the 9 in 6, pass the challenge, then done muscle camp. The program is ok, the diet plan is not that great. The few things that I would comment on about Mount Waverley Ultimate You is that the facility is not that great for the price that you paid, bicycles peddles is falling apart, tighten bike seat as hard as I can go to use it, it still moves, gym equipments feels like home gym equipment, weight is not the same size in diameter, therefore trying to get the rig...ht form is hard due to 10kg weight is much smaller in diameter then 15kg weight, not enough equipment when there is 4 or more people trying to do weight, you have to book to use the sorna, sorna only fit 2 people, ( other gym, you do not need to book, and the sorna fit at least 8 people) female shower door is chock open with a chair because there is no ventilation, there is only 1 male shower, ( other gym multiple shower cubicle) tap in male toilet leaks, went and told the owner the tap is leaking, instead of fixing it, the cold water tap is now turned off, so there is only hot water. Shelving in male toilet got some kind of bird dropping on it, not professional at all. Wouldn't recommend Mount Waverley Ultimate You, owner dont seem to care to much when issues is raised.
This is the worst place to go. Never expect money back
First of all they say it is free challenge but they will say you to pay some money and you will receive it after you finish. Which clearly they don’t. Fake promotions. They are stupid on only thinking about gaining on the moment costumer. This place doesn’t have the sceptic view that costumers should be made for lifetime in such a way that they want to come back. All a scam.
Don’t expect a refund!
The gym was ok, I always felt that I was being sold something though and the owners were not particularly genuine. However when I injured my shoulder that required surgery i requested to suspend my membership and payments which ultimate you kindly agreed to. I was surprised to see that 2 payments came out when I checked my account the following week. My wife emailed the admin team who confirmed the account was supposed to be suspended but due to an error my money was debited, twice! I decided to visit the centre and request that this get debite...d back to my account and also that my membership be cancelled as I will have a long recovery time from my injury and I was out of contract. This was processed by the manger Georgia who also advised that another payment had come out that day. I was very understanding and just requested that the funds be returned which she advised would be processed by the accounts team. Since then (around 5 weeks ago) I’ve had nothing but excuses as to why I have not had the money refunded. I’ve been very patient but it’s now becoming clear that Ultimate You makes any kind of refund extremely difficult. Its all “love and high fives” when they are selling and taking your money, but when it comes to them rectifying their mistakes then clearly the loves out the window. I’m just left with a very bad taste in my mouth from the whole experience. Would never recommend them to anyone again.
- Verified customer
Never see you're money again !!!!!!!!!!!!!!!!!
This is for the Tullamarine location.
Don't get me wrong, it worked for me and got over 9kgs off in 6 weeks.
But that isn't the real challenge, The real challenge is getting your money back after your finished. Not only that they try and pressure you to stay when all you want to do is leave the terrible pushy environment.
The manager of Tullamarine even tried to shame me into staying by basically calling me fat when I went in to sign a form for my refund. [Name Removed] forced me to weight on a scale that day and said that's a big gain s...ince you've finished and that all the weight will go back on. I have called multiple times and no one ever answers the phone. Have sent a number of emails and they will not give me a date on when the money will be returned to my account. At this stage, I am considering launching a legal case to try and recover my funds or might engage a debt collector.
Wonderful gym program!
If you work hard and follow the rules of the program it will work in your favour and you’ll get results! I just received my money back today after successfully completing the program 6 weeks ago. If you’re committed you’ll gain lots from this great program and meet some lovely people along the way. I highly recommend!
What you see & do is what you get - No Regrets!!
I'll admit I was sceptical and hunted for the catch - refreshingly it was all very clear & there isn't one! I'd tried a few similar "challenges" this one was by far the simplest and most succesful. I signed up at Mount Waverley & have attended classes at 3 centres so far - all been down to earth & honest, no gimmicks, no pretensions, no judgement, no lululemon, - but lots of camaraderie, group support & laughs. It's not easy, if you give 100% you get the results & more. The change in mindset & focus is even more rewarding than dropping dress sizes.
Ultimate YOU helped me become Ultimate ME!
As a 53 year female I’ve always considered myself as fairly fit and healthy. I was particularly interested in doing the challenge to take my exercise to a new level, to tone my body and learn more about nutrition and develop an athletes mindset of commitment and stamina.
The Bikini Challenge was an incredible journey over 6 weeks plus.
Not only did I reach my highest level of fitness ever, I now have so much more energy than I had before. All my life I have never been a morning person and now I spring out of bed at 6am every morning ready to ...seize the day. I was amazed at the transformation and motivation within me and learnt so much about myself and what I am capable of. Being surrounded by supportive, knowledgeable, friendly trainers and members was phenomenal. The UY Gym was my 2nd home and was always someone at hand to keep me motivated and on track. My heartfelt thanks to Awesome Andrea and Andy and the UY Trainers for such an Amazing experience!
Want to know why I love Ultimate You?
This gym is a magical place, but it’s not mystical – you can’t just sign up, walk in and the gym gods grant you a healthy fit body - it takes work and dedication.
Their classes are fun and challenging every day!!
Their coaches are a wealth of knowledge and actually know your name and care about your progress…
Members who I can honestly now call my dear friends.
Programs and meal plans that actually work – to date I’ve completed 5 challenges - I’m hooked and absolutely love my gains, I can’t thank UY enough for teaching me how to train, how to ...
- Verified customer
Life changing, mind altering, confidence building, fitness family.
If you are reading these reviews because you have fear of change don’t read another review. No one else can tell you what your experience will be but you. Life is exactly what you make of it. However, let me share with you MY experience with Ultimate You! I have never in my life been more fit and more healthy physically and mentally than I am today at 40 years of age! I chose to make a change and challenge myself late November 2018. I have completed a 5in4,9in6, lean and tone, beach body phase 1 and currently working on phase 2. I have lost a ...total of 23 kilos and gained so much more than muscle over this time span. I now have a strength both physically and mentally I never had before, a confidence in myself and my ability to conquer any feat I may come across. I am surrounded daily by the most positive and uplifting supportive people that I now consider like family. I have a knowledge of how to make conscience healthy nutrition choices to better fuel my body. Like anyone some days are more difficult than others but every time I leave the gym I find myself saying “I’m really glad I made it today!” I feel rewarded for each workout! The trainers and my fellow warriors help me feel that way everyday. The camaraderie that you feel in classes is electric and contagious. I will forever be grateful for reading that Facebook post and thinking, “ Why the hell not? What have I got to lose?”.
A home away from home
A great place to make new friends and keep motivated. This place has given me so much in the past 2 years I have been going, it is now my home away from home. The trainers will push you to your goals and beyond what you thought you could do.
The rest of the members are great and friendly, there are no egos!
Whether you’re a beginner or advanced there’s something for everyone and everyone around you wants to help you succeed with your transformation in every aspect!
- Verified customer
A must join for those looking to get fit and healthy!!!
Great classses, great culture and great programs. I started my journey with Ultimate You last year doing their 9 in 6 program. Unfortunately I didn't lose the 9 kilos even though most people do. I however, gained an increase in my fitness, flexibility, knowledge and most importantly I felt great. It was like I had unlocked something within. I completed another program and have also just finished round 1 of their bikini body program in which I am now doing phase 2.
I love this place, I love the people. I've never had a bad experience and there is always someone to help if you need it.
I also love how they have their own nutritionist and sauna as well aa events like the warrior games.
Very welcoming and you feel right at home.
I started very skeptical of the 9 in 6 program but absolutely loved it...
I had been suffering from a few injuries which made me stack on a lot of weight...
I was really concerned with my arm because i had already ruptured my bicep tendon...
The team at UY Tulla were amazing and very supportive huge shout out to Bec, Sarah and Alan who where there to help me drop a massive 11kgs in 6 weeks....
After this Georgia and Trent convinced me to take on the challenge of Muscle Camp which took my fitness and strength to what it used to be when i was in my early 20’s...
2 years later I’m still in shape and still training at Tella... Tessa and all the friends i have made make this place a second home...
I highly recommend coming down and having a chat with the UY Team....
- Verified customer
A cult of self hate that will mess you up
This program was genuinely traumatic and left me with long term mental and physical health problems. I deeply regret doing the program. And am ashamed I fell for their so obviously nonsense marketing. They target working class/ low income people, especially but not only women. And like the rest of the weight loss industry pray on and exploit people’s insecurities.
The basic premise is you join a cult with other self hating insecure people and submit every aspect of your life to restrictive rules and sociopathic leaders. You give them $500 whic...h you get back at the end of the 6 weeks IF you have lost at least 9kg’s and followed all their crazy rules: Change your fb profile picture to “I took the 6 week 9kg challenge” they tell you at the time of signing up that you will have the gym logo. I was so embarrassed to be advertising rapid weight loss- I had thought the gym logo was just going to be some obscure thing that my fb friends wouldn’t recognise A humiliating public weigh in, in your underwear and hold up a sign with your weight on it for the photos (once at the beginning and once at the end) Do 5 of their full on cardio work out classes a week. A big jump if you don’t usually work out like that Publicly check in and post about each session Follow their starvation style diet- it was like Keto but on steroids. And even the evil people selling Keto as a weight loss program recommend against much exercise when you start their diet Those of you around diet circles would have heard of the “Keto flue” Most unethical trainers and dieticians will tell you it’s okay and your body adjusts. This is crap - that horrible sickness you get is from depriving your body of useful and import nutritiants. Well I got the so called “Keto Flue” at least three times in a 6 week period with the last one almost knocking me out completely. I was in bed for 3 days barely able to move- I was too exhausted to eat, to read, to even watch Netflix. I lay there with a fever for days, struggling to even go to the bathroom. And of course I then had to make up for missing sessions while I was sick by doubling up on classes, they don’t accept any time off for illness. I also fainted multiple times outside of the more extreme “Keto flue” periods. They say you’re going to get a personalised meal plan - LIE! You’re all on the same thing. They say you can reach out to their nutritionist if you’re having problems with the diet and she would adjust it. LIE! I reached out more than once literally begging for help all I ever got was “Stick to the damn plan”
Dangerous for mental and physical health.
Do not do the 9in6 program. There are better ways to create a healthy lifestyle. I made a huge mistake by doing this challenge and I am here to share my story with you in hopes that you will find healthier ways to meet your goal weight. You might know that weight loss does not happen quickly. When you saw an ad stating you could lose 9kg for free in 6 weeks, maybe a thought crossed your mind that you know it seems a bit unrealistic/unhealthy, but you want to lose the weight so .... just do it? NO. Don't ignore your instincts telling you that re...strictive dieting is bad for you. I was that person and I am disappointed in myself for putting my body through such unhealthy measures just to get the body that will finally make me "happy". Let me tell you, it did not make me happy. I am a personal trainer and I study exercise sciences. I would have never recommended such an intense way of losing weight to one of my clients so I am ashamed that I let myself do it. If you are someone who struggles with self-image, which you might be if you are contemplating this challenge, then I STRONGLY recommend against it. I have never felt worse about my body and my mental health since doing this challenge. It is taking me a long time to get back on my feet. I am a genuinely happy person. I am physically active, love working out, and love pushing myself. I can honestly say those six weeks were the most mentally challenging that I have ever experienced. I didn't find the workout frequency too tough because I already workout five times per week, however, the restrictive meal plan was very tough. I was a relatively healthy eater prior to this challenge, but you have to cut out nearly all carbs, dairy, most liquids etc. It causes fast weight loss for sure, but I do not recommend it and I will tell you why. I never went off the meal plan and worked very hard at the gym. I have never felt so much restriction from my typical life. For example, It completely stunted my social life because it was tough to sit with friends while they ate, and going out at night was not worth it either, so I just didn't socialize. It also caused me to crave foods that I had never even liked or desired because my body was starving. It literally consumed my thoughts every single day. Like I said I am a pretty happy girl, and I was an emotional wreck. When I finally made it to the last day I was so happy that I could get back to my normal life... which is not the point of this challenge. they say the point is to make lifestyle changes, but in 6 weeks of restrictive dieting, you arent making lifestyle changes, you are just doing a form of extreme dieting which commonly causes people to relapse. ANYWAY, I lost over 9kg. Met my goal... sounds great right? NOPE. I thought my struggles were done, but they had actually just begun. I was STARVING when I finished on the last day because I had to cut water and carbs down the last 2 days because I was so scared I wouldn't get my money back. When I tried to go back to eating normal meals again (not overly excessive, but more than the strict meal plan), and I involuntarily threw up 1-3 times every single day for a week. I could not keep anything down that had ANYTHING with sugar in it. I also got painfully bloated any time I had any trace of dairy. It's been three weeks and I still am bloated every single day. This so called "life-changing" challenge has completely triggered binge eating, which can be caused by strict dieting. I have never felt so dissatisfied and so hungry in my life. I will eat a large meal and feel like I have not even eaten, but be full. I am eating way more, and way less healthy than I ever have in my life. I am literally hungry all the time. Its been two weeks and I've finally stopped the throwing up, and my digestive system is still unhappy with me but getting back to normal. I felt like I starved myself and now my body is trying to recover.
After so many fad diets and on and off finally I am able to stay i have reached my goal. weighed 115kg and down to 103 by 6 weeks, chose to go ahead with another challange and got to 94kg again. now currently doing lean and tone and down to 86.2 kg. Followed the diet plan and never felt better. I not only lost weight, the energy i have i through the roof. Thank you Ultimate you.
UY Mt Waverley
I absolutely LOVED training at Ultimate You (Mt Waverley). I completed my 5in4 (but I didn't hit a 5kg loss), which I am OK with. It took me a little while to get use to the plan and the cooking side of meals. Eating 5 meals a day and drinking 4lt of water killed me in the first week, but then I figured it out by talking to other members.
I do not like gyms never have, never will, this is NOT a gym. Someone said to me it is like having an extended family, I must agree now, I have made some really good friends which I am sure will be continue t...
WORST EXPERIENCE EVER !! STAY AWAY FROM THIS SCAM !
My partner and I signed up to UY 9in6 program to shed a few extra kilos we both had put on over Winter (SEPT 18). We both dedicated ourselves to the program and both lost the 9 KG successfully.
Not only have we STILLLL not received our money back - our metabolism is absolutely wrecked from pushing our bodies to loose too much weight too quickly and have now put it all back on + MORE weight.
This 9in6 program is not only a scam, but it is dangerous for physical and mental health.
Questions & Answers
I referred a client and am due $100 (minimum) referral fee - Ultimate U have kept the monies of the client and said the fee is not due to me as the challenge is not going ahead - well that is not my problem - THEN do not keep the monies - that is stealing !!!!!
Did those of you who followed up with ACCC get their money back or even a portion of it, I'm currently trying to get my money back as due to COVID the government has closed all gyms and so they want to postpone the 9 in 6 challenge to occur later (after the virus) but I might not be able to do it at a later time but they're not giving me a refund!!
Hi there. To be honest I can tell you now you will not get your money back. There is no way they will return your money because of this virus.
Would you say even with the help of ACCC that nothing can be done? The challenge was only 2 days in so really no facilities or services were even used by me?
I agree with you it seems to be the same all round - If the challenge is not going ahead - return the monies - I cannot even get my $100 referral fee for a client who paid the $500 plus dollars and no challenge of course - I think the whole concept is FALSE advertising cause initially when one is approached it sounds like it is a FREE challenge and then it would give you the opportunity to continue if one wanted to - very badly advertised and HONESTLY there are plenty of opportunities that are far less expensive and offer more - Dont be sucked in
I've emailed Luke at footscray many times asking for my money to be returned as per the agreement. As yet, nothing and it has now been about 5 months. Can SOMEONE Andy or Andrea take responsibility and get back to me as my last email wasn't even responded too. My mother has been diagnosed with inoperable cancer and I must have my money returned to assist with her expenses.....
Sorry to hear about your unfortunate situation.
All the people who are suffering this, Please call Nicole @ Consumer Affairs Victoria on (03) 8684 7275 and I am pretty sure you guys will get your refund. I was in same boat and they tortured me for months and finally i was able to contact Consumer Affairs and got my money back. Ultimate you guys are crooks and its a disgusting place.
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