Reviewer Photos & Videos
I went in for the information session at Cheltenham preparing to join in and to know the structure. But it turned out to be an informal chat and I found the staff abrupt. She had prepared in her mind that I am not going to join so her talks didn't motivate me further instead I started giving 2 nd thought on what I was getting into.I guess you have to be sure that ur joining before walking in not jus for information .
- Verified customer
UY changed my life!
I absolutely LOVE training at Ultimate You (Richmond). I completed my 9in6 (but I didn't hit a 9kg loss), and I'm now in the next program. I felt I got value for money in paying the fee for the 9in6 program, so if your only motivation is to do it for free, you need more than that to get through it! This is not just a gym, it's a whole lifestyle change. It's not a program designed to have you come in for 6 weeks and then walk away - of course they want you to stick around, because it's not a quick fix, it's the beginning of a new lifestyle. It has been for me. I haven't looked back since day one, such a supportive environment to learn and smash my goals. But your "why" needs to be deeper than just money.
Stay away folks- if you want your refund back
It’s been 2months + since I completed the 9in6 challenge which I achieved the goal and did everything else that one is required to do. Signed the form for my refund and upto today I haven’t been refunded. Still chasing up - I don’t know it when?? A very disappointed client.
Put your money elsewhere where it’s worth.
Your choices create your experiences
My #9in6 Challenge is completed. It was 6 weeks of absolute resilience, GRIT, Self Belief, and COMMITMENT. I want to thank Ultimate You Transformation Program as well as Everyone who guided & supported me at Ultimate You Mount Waverley. (what an Awesome Team you have Bhushan. It was an absolute joy to visit this #fitfam 5 days a week. I would like to Thank all the outstanding trainers but would like to highlight Nathan who was an absolute Legend and a Gun of a trainer.
Motivation really means nothing in the scheme of life....... with motivati...on it comes and goes. True Commitment to a decision/choice means you will dig your heals in good or bad. I am glad to say I reached my Goal of 9 Kilos in 6 weeks. But I didn't loose 9 Kilo's or 9.5 for that matter....... 10 would have sounded good but because I was fully committed 10.5 kilo's come and went then I hit 11 Kilos Down so my Magic Number was 11.3 Kilos in 6 weeks. I feel amazing. I have always maintained that when you have a goal to reach you must give all you have and Commit. Can you believe a 6 week program FREE... It was an awesome experience. Thank you.
If your main focus is getting your money back, don’t do it!
This is promoted as a “free 6 week program” and throughout the info session a sense of urgency was created, forms rushed into our hands and we were reminded to “just follow the damn plan and you’ll have success and get your money back” but this is not the case.
After following the plan to the letter I lost 6.5kg in 6 weeks and didn’t get my refund. I tried to initiate a mid-way catch up that after a week of chasing, consisted of “If you’ve plateaued and have lost motivation, then get motivated!” Simple apparently...
Anyway, safe to say I wasn...
Don’t expect to get your refund back!
Yes, weight loss program is good. However, one have to read the contract closely because they don’t tell you everything what’s in there. Bad thing was they pressure your to sign in without a thorough read. You are given the impression about signing in “only” for a 3-6-12 months contract. However, they would still be charging a weekly gym fee after the contract finished and continue to Charge your account without notice. Calls and emails were ignored and left unanswered, very unprofessional!!!
Thinking you need to been warned.
Look at reviews before jumping in and the reviews here do not show a great picture. Think before jumping. Ring Consumer Affairs to find out more about the GYM and if you lost money Current Affairs (Nine Network) they want free Advertising then give it to them. By law they have to give you a copy of the contract you signed, read it before signing it. don't just sign it.
ME! I was going to do it but after reading the reviews I have decided to investigate in a proper gym that my money is for 12 months not 6 weeks
Avoid - complete scam and you will never your money again!
I wish I could give this zero stars. I completed the 5in4 successfully losing 6.35kg's, I didn't enjoy the environment and found the trainers arrogant and unprofessional, but persevered as I really needed the money back. When I finished the challenge successfully they made me come in again on another day to complete an exit form, which I did. They then said I would get the money back within 30 days, it's been 3 months and 10 ignored emails since then. They never had any intention of giving the money back. An awful experience and a complete scam.
Life changing experience...!!!
This is a brilliant platform for loosing weight and the staying fit.
I lost 9.8kg in 6 weeks during my 9in6 challenge.
Yes they charge you 500$ for the 9in6 (to loose 9kg in 6 weeks) or 5in4 challenges but if you do what they ask like changing your profile pic and checkin with there location during your workout sessions 5 days a week you can get your money back (obviously you have to lose the weight as well).
They give personalised diet plan, many options of classes to choose from, phone app where you can choose or cancel classes according...
- Verified customer
Steer clear - unprofessional and pushy
I signed up to a 9in6 challenge in March 18 at the Geelong gym. You start by going to an info session where you are required to sign a “contract” and pay $499 upfront which is refunded if you lose the 9kg in the 6 week challenge. You are not allowed to take the contract home to read and are really pressured to sign up. The contract also states that you have to change your profile photo to the 9in6 logo for the duration of your challenge and also check in at the gym every session you complete (minimum 5 per week). This didn’t sit well with me an...d I told the trainers I didn’t want to spam my friends and family with workout posts and was belittled by saying “why wouldn’t you want your friends to know you are working out, do you think they would laugh ah you”. Sadly I’m not good at pressure so signed up for the challenge which was a big mistake. The first day of the challenge is a weigh in and photos. Come first day of the challenge, I still didn’t have access to the portal or my individual meal plan / protein requirements. I asked the blonde lady (who’s name has now escaped me) how much protein I should be eating per meal, how many times a day, what else can I eat? She gave me a very vague indication by showing the palm of her hand and brushed me off to go and chat to some other challengers. The next morning I completed my first and only session at the gym with [name removed] the trainer, which was I found was challenging, supportive and even a little fun. After my session I approached [name removed], the manager, about not having access to the portal and also having no idea what I should be eating. I found him very arrogant and dismissive and he told me he had escalated it and sent me on my way still with no idea what I was doing. When a challenge involves losing bulk weight in a small time frame every day counts. I never went back again after this. I wish I pursued my money back at the time but never had the confidence to.
Best decision ever made- self Love.
It's for those who are determined to follow the diet and exercise requirements outlined by UY.
I am so happy that i decided to do this programme.
People with negative reviews have complaints about Administration stuff. Once you start the plan you will never regret your decision.
All you need is determination to push through.
I have never been this confident, strong and self loving in my life.
Love you UY.
Most amazing experience!!!
I have been overweight for almost 24 years. I was never able to lose my pregnancy weight after my three children. I tried joining numerous gyms. I've had numerous eating plans and approaches but each and every single one failed me.when I saw this ad on Facebook for this program I thought long and hard about whether I should try this firstly it sounded quite unbelievable to be able to lose 9 kilos in 6 weeks. I decided that I would make a last attempt of losing this weight. There was nothing unhealthy about this approach. I was shown what to eat...and how often to eat. I was told to exercise five times a week. Might I add the exercises were fantastic and highly motivating and quite challenging for me. But I persisted. This in itself was extremely challenging for me. It's really all I thought about for the six weeks so that I can stay focused and try and reach my goal. This was definitely not a bad thing because after such hard work and determination I did lose my 9 kilos. I couldn't believe it. I am so grateful. I definitely need to lose more so have decided to do another 9 in 6. I'll be in in a few weeks and can't wait for the second round of my transformation. I would recommend this approach to anyone that wants to lose weight and more importantly have a healthier approach to their food and life in general. I feel fantastic.
Went to complete the 9 in 6 challenge however I only go through 1 week due to the staff being unprofessional. I ended up getting bad anxiety and depression. I have rung up many times and no one will give me a refund. I have had sleepless nights over this! I will never ever recommend this to anyone! The worst gym you can possibly go for!
Life(style) changing experience
I did my 9in6 challenge end last year. The program is well structured - they got the formula right - nutrition + HIIT based classes + support both from trainers and fellow contestants.
I joined the challenge after 2years trying to get in shape on my own (which didn’t work). During the program, I saw noticeable reduction in my weight, how my body looks and most of all higher energy level.
It is too addictive to stay in this fitness game once you see results. After the program, I had to discontinue due to personal reasons. But with the re...sults I saw in UY, I managed to loose 20Kgs over the last 6 months and my lifestyle now has the healthy makeover. If you are considering - don’t hesitate - this program definitely works! Shout out to Donna and Varun - that are the best! Thanks UY Hoppers Crossing and to my friends who recommended them ;-)
I wish I could give this no stars
I actually successfully completed the program - and I have no issues with the trainers that were at the South Melbourne gym (who are unfortunately no longer there due to a Head Office take over).
But I chose not to continue on with the program and requested my refund (which you pay a fee upfront to do the challenge - but if you successfully complete the challenge, you are meant to get your money back).
It has been nearly 2 months that i have completed this challenge and I am still waiting. I am not getting any help from anyone - I have s...
It’s great for what it is
I signed up because I wanted to loose 5kg and needed a kick in the butt to get going. I was reasonably sporty before. I ended up loosing 9.4 kg, got much fitter, plus got my money back.
You are supposed to do 1 if classes (not other sport, their classes) 5 days a week, plus stick to their diet. The classes are full-on, but you actually bond with your classmates and end up helping and pushing each other. The diet is ok, you are not hungry, but you have to cook all your own food. Hard to go to a restaurant, and no going out and drinking.
Don’t do it!!!!!!!!
Absolutely the worst thing I’ve ever done by signing up and getting a membership with these people! So unprofessional, I’m wanting to cancel my membership and no one answers the phone, no one calls you back! Worst service I’ve ever experienced. Trainers were so disingaging, unhelpful. The center is about getting you well and it was the complete opposite
Fittest I've been in years!
At first I have to admit I was a little sceptical but I thought I would give it a go anyway as the before and after photos of others before me proved that this program can work. 6 weeks later and I couldn't have been happier as I have been able to fit in clothes I wasn't able to fit in since I was 25 years old and I'm 39 now! This is not like any other gym where we are just told to use the equipment and that's it, but you actually gain a sense of understanding about your health as well. It's a holistic approach to Fitness, mindset and nutrition. Best thing I've ever done for myself and I suggest don't worry about negative reviews just take the plunge and give it a go. You won't regret it.
Just in trying to sign up there is a very dodgy lack of information. All promises no facts. In trying to find out more I went through the two webforms and was given even less, in fact told to watch a "yelly" motivational video saying 'I better not wimp out of showing up' to the date and time I was allocated - no address given by the way. I'm glad I read the reviews. In the past I've had issues with gym memberships and I know how they bully and use high pressure sales tactics.
Questions & Answers
I referred a client and am due $100 (minimum) referral fee - Ultimate U have kept the monies of the client and said the fee is not due to me as the challenge is not going ahead - well that is not my problem - THEN do not keep the monies - that is stealing !!!!!
Did those of you who followed up with ACCC get their money back or even a portion of it, I'm currently trying to get my money back as due to COVID the government has closed all gyms and so they want to postpone the 9 in 6 challenge to occur later (after the virus) but I might not be able to do it at a later time but they're not giving me a refund!!
Hi there. To be honest I can tell you now you will not get your money back. There is no way they will return your money because of this virus.
Would you say even with the help of ACCC that nothing can be done? The challenge was only 2 days in so really no facilities or services were even used by me?
I agree with you it seems to be the same all round - If the challenge is not going ahead - return the monies - I cannot even get my $100 referral fee for a client who paid the $500 plus dollars and no challenge of course - I think the whole concept is FALSE advertising cause initially when one is approached it sounds like it is a FREE challenge and then it would give you the opportunity to continue if one wanted to - very badly advertised and HONESTLY there are plenty of opportunities that are far less expensive and offer more - Dont be sucked in
I've emailed Luke at footscray many times asking for my money to be returned as per the agreement. As yet, nothing and it has now been about 5 months. Can SOMEONE Andy or Andrea take responsibility and get back to me as my last email wasn't even responded too. My mother has been diagnosed with inoperable cancer and I must have my money returned to assist with her expenses.....
Sorry to hear about your unfortunate situation.
All the people who are suffering this, Please call Nicole @ Consumer Affairs Victoria on (03) 8684 7275 and I am pretty sure you guys will get your refund. I was in same boat and they tortured me for months and finally i was able to contact Consumer Affairs and got my money back. Ultimate you guys are crooks and its a disgusting place.
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