Reviewer Photos & Videos
Avoid - I used to be a fan, now I'm just disappointed!
I have previously done two rounds with Ultimate You and was so happy with the results that I signed up to be an ongoing member. I finished up with them when the location was no longer local for me. A couple of years later and I was excited to be starting up with them again and I signed up for a round that was due to start 20/3. However with the Covid situation, that round didn't go ahead. And yet, I didn't receive anything from Ultimate You to say it was postponed or cancelled. Nothing to try and replace the in-gym experience. In fact, I never ...even got details for the kick off meeting (which was due to happen just before the government confirmed gym closures). No nutritional plans, nothing! They don't answer their phone, emails, online enquiries or social media messages. After giving them plenty of chances and talking to Consumer Affairs to confirm my rights, I'm left with no option but to take them to VCAT. It's unscrupulous to keep customers money when you haven't provided that service. It's even worse to ignore them. Super disappointing.
Huge scam don’t do it !!!!!
They will trap you by advertising saying free weight loss challenges. But apparently, you have to pay $500. and they will encourage you that you can loose weight at the first day so that you can pay them $500 but after you paid money, they won’t look at you.
They advertising saying free weight loss challenges, but then you have to pay $500 upfront and when you finish and reach the challenge goal good luck to recover your own money...you won’t get your money back!!!!!
3 months later after reaching the challenge and many emails, phone calls messages still not able to recover the $500 deposit from the Cheltenham centre....the biggest scammers...
I am intending to report them
*You won’t get your money back!!!!
Lose 9 kilos in 6 weeks for free looks like a scam. I lost around 12 kilos and when I asked for a refund of my deposit, they said that I have two Facebook accounts and must use the other account. It's my personal choice on which account to use for check-in. They didn't mention about the minimum number of friends required in the Facebook account. All that I was told is that you have to have a Facebook account. They are saying that my refund is rejected.
The trainer was really good. He was more supportive and encouraging. He helped me a lot.
Do the challenge but don't sign up for the rest, waste of money
The UY gyms are VERY basic and don't cater for a lot of things / classes that other gyms do. It is the
'one size fits all' approach. Motivational for the six weeks or so that it takes to lose some weight but after that you feel lost and there is hardly any support. I made the mistake to sign up but haven't bothered going back after about 5 times. Obviously that happens to most people as the support falls away and you continue to pay more than twice as much as you would pay anywhere else for a lot less. Waste of money. Big Ra
Terrible - Scam
As stated by many here, I completed a successful challenge and met all their terms and conditions, yet 7 months later no refund. I've had to repeatedly email them which then culminated in them giving me a call apologizing for the delay in providing the refund but..... they would be happy to convert the money into a years membership. When I declined they said that the refund would be in my account within 4 working days. 3 weeks later and no refund.
Beyond a joke, went to consumer affairs, sent them a letter and still no response. Next step VCAT!!
They prey on the vulnerable to lose weight or enter their program. Then if people change their minds they don't honour their promise to give you your money back. They treat their employees terrible and expect them to work all day and night to meet their quotas its highway robbery. I would call the ACCC for false advertising and get the Ombudsman to get in touch with the Neanderthal bogan wannabe CEO to get your money back.
My partner and I both lost the required weight to get our money back and ultimate you made it near impossible, we fought tooth and nail just to get half back in the end, would not recommend, you lose the weight and they don’t want to honour the deal
Well done for making a current affair, real shame to see we aren’t the only ones who struggled
Brisbane Ultimate You
Ultimate you brisbane is an excellent gym, has great equipment, range of classes, approachable staff, a friendly culture and no egos. The challenges they do are top quality and the results are impressive
3 months later and still no refund.
I am extremely disappointed with Ultimate You. I successfully completed the challenge and was advised I would be receiving my refund 3 months ago but despite numerous emails and almost daily phone calls, I have not received my money.
There doesn’t appear to be anybody who is interested in responding to me or helping me to get my money returned, money which belongs to me and I am entitled to given I met all the requirements.
I told staff I needed my refund to help fund a visit to my dad who is sick and that is why I did not re-sign immediately..., but still not one person has helped me. Be very cautious signing up with Ultimate You. As you can see by my review and many others, there is a common trend of money not being returned at all or unless you spend a significant amount of your time chasing it up.
Changed my mindset
I've been with UY now for 24 months, previously, due to a back injury I had joined other gyms and was very careful how I approached workouts and weight training, I really didn't get anywhere, during this 24 months I have successfully lost over 11-kilos during the 9 in 6 phase, as well as completed a muscle camp phase, this is due to the trainers, coaches, and other gym members assisting and coaching me through to not just protect my back but strengthen the muscle around the injury. I am 50 this year and have been the fittest I have ever been thanks to UY
I love this gym!
I signed up to complete the 9 in 6 program 18 months ago at Ultimate You Geelong.
They provided a set meal plan based on my initial weight that was easy to follow.
The classes are perfect for all levels of fitness.
Yeah it's hard, yeah it's time consuming but SO WORTH IT. I lost 10.65kg!
The trainers will support you every step of the way to achieve your goals!
They have a full information session explaining the program at the beginning.
They set out the requirements to be eligible for the return of money and in return you essentially get almost personal training and a diet plan.
It really changed my life!
How ultimate you has changed my life.
I discovered Ultimate You North Geelong in October, I had seen friends have great success on their programs and decided it was time for me to invest in myself. I had gained a lot of weight and lost focus and confidence. I was nervous walking in the first time but was met by the most welcoming and supportive team. The trainers were kind, the franchisee the warmest, most kind hearted lady and the other members were all so full of passion and positivity. From day 1 I knew I had found my tribe. I have felt so supported on my journey so far. The gui...dance to set and achieve my personal goals has been perfect. I have learnt so much already and am so grateful that I took the first step. I would highly recommend anyone who is ready for a change to get involved. It's not just weight loss and nutrition. It's their holistic approach and dedication to helping people reach their full potential that I love. I feel much more confident in myself, I feel better equipped to make positive decisions in my life. Thanks to everyone that has been a part of my journey so far!!
Learning! Accountability! Motivation! Results!
Ultimate You has continuously provided me with everything I need to achieve my fitness and weight loss goals. Everything from a comprehensive nutrition and meal plan to workout guides with instructional videos... and even mindset coaching.... I personally completed the Muscle Camp Phase 1 and 2 and had amazing results to show for my efforts! The trainers at UY North Geelong are always there for me when I need help or have lost the motivation to continue my workout plan. They have promoted my success with positive accountability and have encoura...ged me to go above and beyond! The wide variety of group classes keep working out fresh and exciting; working out doesn’t seem so scary when everyone around you is trying to achieve a similar goal. If you are willing to put the time and effort into really making a lifestyle change..... if you want to be successful... Then UY is the way to go!
Awesome gym, supportive environment, helped me to achieve 18 kilo weight loss
I began at UY North Geelong in May 2018, have completed two 9in6 challenges and have been a member ever since. Total weight loss to date 17.75 kilos. Love the culture and the people within the four walls of this gym. No macho men, no barbie dolls, just real people achieving real results. Thanks to all the Crew at UY for helping me to make a better version of myself. Give it a try, what else have you got to lose aside all the extra kilos ??
fitness for life
this program is not for those who are not ready to embrace a challenge and accept that to achieve great things you will need to put in some effort and self control. that being said the staff and other patrons 100% support your personal goals. there is no judgement. there is no pressure to be anyone other than yourself and the environment this creates is a place to face your fears and get through that 45 min HIIT class, knowing that the people around you are all experiencing the same food and exercise challenges you are. the community extend bey...ond 6 weeks and I lost over 20kg in 6 months and kept this weight off for a further 12. UY North Geelong didn't just help me loose weight though it gave me the confidence to try new sports, chase new work goals and develop new relationships. I highly recommend this program for those ready to embrace the uncomfortable reality of diet and exercise to achieve goals. I have no issue with the money I have paid to UY, and found the information on tbe program and payments to be clear and up front.
Steal your money
I joined the 9in6, did the work and lost the weight. No thanks to this gym, never spoke to me once. Didn’t clarify the rules when I asked (after class they’d say).
Been five months and haven’t given me my money back. I email once a month and they tell it’s being processed. End with “love and high fives” which I don’t want, I’d much prefer my money back.
Sos ...Can someone help me get my money back???
Im trying to get my money back its being 5 months. Can someone take responsibility and get back to me. I'll keep pursuing this until it is returned as my mother has inoperable cancer and I need it to help with expenses.
A scam. Good reviews are only from those who haven’t finished the challenge
I did the 9 in 6 challenge in Southbank which is now shut.
The genius of this scam is the great environment they create during the process hence the great reviews for those in the midst of it.
The scam is that they guarantee you to lose the 9kilos if you follow the program exactly and they’ll give you your money back. But they keep your money if their guarantee fails? I don’t see the part where they guarantee anything.
But wait, it gets better. If you fail they keep your money, if you succeed they also keep your money as they pressure you to...
Scam. No refund coming.
Like many other reviews here, I won't be getting a refund. Successfully completed the weight loss, went to the gym 5 days a week for 6 weeks. Checked-in on FB every time. When requesting the refund, was told after two weeks that my check-ins weren't public on FB. I don't really even use FB and had no idea there was such a thing as private or public check-ins. Refunds are 30 "business days" even if successful. Why the hell do they need to hold your money for another 6 weeks?
Anyway, their whole business is based on failing their customers. Eith...er they want you to not lose the weight so they can keep your money, or they want you to slip up on any of the many conditions they put in place to try and keep your money. There is no genuine attempt to help their customers. The weight gets lost because you each next to nothing that could add weight to you and you are working out a lot. It's not a sustainable way of life. If their customers didn't fail, and they actually paid people back, then their business would rely on new customers paying the up-front payment just to fund the successful customers from earlier programs. That's a ponzi scheme. Keep clear.
Worst ever experience and got mental torture
Crap. Not even wanted to give 1 star.
Pathetic and non professional bunch of people. They will lure people in the name of free challenge and then you will get a surprise to pay 500$ with a promise to get a refund instantly once challenge is done successfully. Which wont happen ever and will be looted by Ultimate you.
I completed my 9in6 challenge at Tullamarine Franchise a couple of months ago and then faced the humiliating attitude of Club Manager Tessa and team after refusing to sign membership.
Since then I have been struggling to get my har...
Questions & Answers
I referred a client and am due $100 (minimum) referral fee - Ultimate U have kept the monies of the client and said the fee is not due to me as the challenge is not going ahead - well that is not my problem - THEN do not keep the monies - that is stealing !!!!!
Did those of you who followed up with ACCC get their money back or even a portion of it, I'm currently trying to get my money back as due to COVID the government has closed all gyms and so they want to postpone the 9 in 6 challenge to occur later (after the virus) but I might not be able to do it at a later time but they're not giving me a refund!!
Hi there. To be honest I can tell you now you will not get your money back. There is no way they will return your money because of this virus.
Would you say even with the help of ACCC that nothing can be done? The challenge was only 2 days in so really no facilities or services were even used by me?
I agree with you it seems to be the same all round - If the challenge is not going ahead - return the monies - I cannot even get my $100 referral fee for a client who paid the $500 plus dollars and no challenge of course - I think the whole concept is FALSE advertising cause initially when one is approached it sounds like it is a FREE challenge and then it would give you the opportunity to continue if one wanted to - very badly advertised and HONESTLY there are plenty of opportunities that are far less expensive and offer more - Dont be sucked in
I've emailed Luke at footscray many times asking for my money to be returned as per the agreement. As yet, nothing and it has now been about 5 months. Can SOMEONE Andy or Andrea take responsibility and get back to me as my last email wasn't even responded too. My mother has been diagnosed with inoperable cancer and I must have my money returned to assist with her expenses.....
Sorry to hear about your unfortunate situation.
All the people who are suffering this, Please call Nicole @ Consumer Affairs Victoria on (03) 8684 7275 and I am pretty sure you guys will get your refund. I was in same boat and they tortured me for months and finally i was able to contact Consumer Affairs and got my money back. Ultimate you guys are crooks and its a disgusting place.
Ang highly recommend doing as Adel says.
Hi Emily thanks for your response. I took adels advice and have called Nicole and put in a written complaint to them.
What an awful organisation they are totals scammers
Thanks for getting back to me
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.