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Changed my mindset
I've been with UY now for 24 months, previously, due to a back injury I had joined other gyms and was very careful how I approached workouts and weight training, I really didn't get anywhere, during this 24 months I have successfully lost over 11-kilos during the 9 in 6 phase, as well as completed a muscle camp phase, this is due to the trainers, coaches, and other gym members assisting and coaching me through to not just protect my back but strengthen the muscle around the injury. I am 50 this year and have been the fittest I have ever been thanks to UY
I love this gym!
I signed up to complete the 9 in 6 program 18 months ago at Ultimate You Geelong.
They provided a set meal plan based on my initial weight that was easy to follow.
The classes are perfect for all levels of fitness.
Yeah it's hard, yeah it's time consuming but SO WORTH IT. I lost 10.65kg!
The trainers will support you every step of the way to achieve your goals!
They have a full information session explaining the program at the beginning.
They set out the requirements to be eligible for the return of money and in return you essentially get almost personal training and a diet plan.
It really changed my life!
How ultimate you has changed my life.
I discovered Ultimate You North Geelong in October, I had seen friends have great success on their programs and decided it was time for me to invest in myself. I had gained a lot of weight and lost focus and confidence. I was nervous walking in the first time but was met by the most welcoming and supportive team. The trainers were kind, the franchisee the warmest, most kind hearted lady and the other members were all so full of passion and positivity. From day 1 I knew I had found my tribe. I have felt so supported on my journey so far. The gui...dance to set and achieve my personal goals has been perfect. I have learnt so much already and am so grateful that I took the first step. I would highly recommend anyone who is ready for a change to get involved. It's not just weight loss and nutrition. It's their holistic approach and dedication to helping people reach their full potential that I love. I feel much more confident in myself, I feel better equipped to make positive decisions in my life. Thanks to everyone that has been a part of my journey so far!!
Learning! Accountability! Motivation! Results!
Ultimate You has continuously provided me with everything I need to achieve my fitness and weight loss goals. Everything from a comprehensive nutrition and meal plan to workout guides with instructional videos... and even mindset coaching.... I personally completed the Muscle Camp Phase 1 and 2 and had amazing results to show for my efforts! The trainers at UY North Geelong are always there for me when I need help or have lost the motivation to continue my workout plan. They have promoted my success with positive accountability and have encoura...ged me to go above and beyond! The wide variety of group classes keep working out fresh and exciting; working out doesn’t seem so scary when everyone around you is trying to achieve a similar goal. If you are willing to put the time and effort into really making a lifestyle change..... if you want to be successful... Then UY is the way to go!
Awesome gym, supportive environment, helped me to achieve 18 kilo weight loss
I began at UY North Geelong in May 2018, have completed two 9in6 challenges and have been a member ever since. Total weight loss to date 17.75 kilos. Love the culture and the people within the four walls of this gym. No macho men, no barbie dolls, just real people achieving real results. Thanks to all the Crew at UY for helping me to make a better version of myself. Give it a try, what else have you got to lose aside all the extra kilos ??
fitness for life
this program is not for those who are not ready to embrace a challenge and accept that to achieve great things you will need to put in some effort and self control. that being said the staff and other patrons 100% support your personal goals. there is no judgement. there is no pressure to be anyone other than yourself and the environment this creates is a place to face your fears and get through that 45 min HIIT class, knowing that the people around you are all experiencing the same food and exercise challenges you are. the community extend bey...ond 6 weeks and I lost over 20kg in 6 months and kept this weight off for a further 12. UY North Geelong didn't just help me loose weight though it gave me the confidence to try new sports, chase new work goals and develop new relationships. I highly recommend this program for those ready to embrace the uncomfortable reality of diet and exercise to achieve goals. I have no issue with the money I have paid to UY, and found the information on tbe program and payments to be clear and up front.
Steal your money
I joined the 9in6, did the work and lost the weight. No thanks to this gym, never spoke to me once. Didn’t clarify the rules when I asked (after class they’d say).
Been five months and haven’t given me my money back. I email once a month and they tell it’s being processed. End with “love and high fives” which I don’t want, I’d much prefer my money back.
A scam. Good reviews are only from those who haven’t finished the challenge
I did the 9 in 6 challenge in Southbank which is now shut.
The genius of this scam is the great environment they create during the process hence the great reviews for those in the midst of it.
The scam is that they guarantee you to lose the 9kilos if you follow the program exactly and they’ll give you your money back. But they keep your money if their guarantee fails? I don’t see the part where they guarantee anything.
But wait, it gets better. If you fail they keep your money, if you succeed they also keep your money as they pressure you to...
Scam. No refund coming.
Like many other reviews here, I won't be getting a refund. Successfully completed the weight loss, went to the gym 5 days a week for 6 weeks. Checked-in on FB every time. When requesting the refund, was told after two weeks that my check-ins weren't public on FB. I don't really even use FB and had no idea there was such a thing as private or public check-ins. Refunds are 30 "business days" even if successful. Why the hell do they need to hold your money for another 6 weeks?
Anyway, their whole business is based on failing their customers. Eith...er they want you to not lose the weight so they can keep your money, or they want you to slip up on any of the many conditions they put in place to try and keep your money. There is no genuine attempt to help their customers. The weight gets lost because you each next to nothing that could add weight to you and you are working out a lot. It's not a sustainable way of life. If their customers didn't fail, and they actually paid people back, then their business would rely on new customers paying the up-front payment just to fund the successful customers from earlier programs. That's a ponzi scheme. Keep clear.
Worst ever experience and got mental torture
Crap. Not even wanted to give 1 star.
Pathetic and non professional bunch of people. They will lure people in the name of free challenge and then you will get a surprise to pay 500$ with a promise to get a refund instantly once challenge is done successfully. Which wont happen ever and will be looted by Ultimate you.
I completed my 9in6 challenge at Tullamarine Franchise a couple of months ago and then faced the humiliating attitude of Club Manager Tessa and team after refusing to sign membership.
Since then I have been struggling to get my har...
Trap gym. ungenerous manager..
After 2x week thrught5 in 4 chaallange
I had awful sickness which avoid me to continue my challange but i had achieve my goal how ever despite several conversation with ultimate you coach and manager i have been refused to recive refund or credit toward other program .
Training was good
Admin and support was very low
Please read other review before you sign in too.
I would not go back or recommend .
If I had any idea how life changing these 6 weeks would have been- I would have done it much sooner! I signed up for the 9in6 program and have not only become nearly 10kg lighter, I have more energy, confidence, better posture, improved mindset and mood! If you’re looking for a sign to bite the bullet and follow a tailored lifestyle and exercise plan look no further! The only regret you’ll have is not doing it sooner!
First step to a healthy and happy life
I could not be more thankful of my journey at ultimate you, I started with little knowledge on nutrition and even less on training. I now feel confident going to gym solo and also maintaining a healthy life style after my challenge.
The trainers and staff at Cheltenham centre are amazing and so supportive
Would highly recommend for anyone who needs that little extra push at finding their inner warrior
Good way to Rip you off
Well, They have ways to rip you off. Even though I completed the challenge successfully but during the Refund Interview they found out the way to keep my deposit. My FB sign in was a private instead of Public (due to personal reasons). Obviously,I did not meet their condition which i thought can be discussed. However, i lost my money which initially I thought was free. They don't like it when you try to get your money back.
Beware!!! Ask for them to send you contract before the interview!
Before I signed up I was under the impression the whole program was free, and that you had to qualify, but when you get there and after the interview then they tell you you have to fork out $495 to do the program. I signed up guys thinking it was a good idea, but at the time I signed the contract, I couldn't read the fine print as I need glasses. But going for what the person interviewing was saying it seemed to be quite thorough. I don't remember the part of putting their logo as your FB main picture for the complete 6 weeks of the challenge l...et alone publishing your picture after every workout, later on when I came to read the contract I found out all these little details, which I would have not approved at the time of the interview. In my case it is also not convenient because I have to spend an hour getting to and back home from the gym and their times for the classes are also not ideal if you have to look after your children, their classes are only before 9 am and after school hours. I say do this challenge but it is not for the faint-hearted. It is very tough for the mind and the body to lose 9kg over a 6 weeks. And if you do it because you going to save money think again. They say they are going to put you on a personalised regime but it's not true the regime is for everybody the same. And it doesn't include the protein shakes you have to buy them your selves, I bought them online and saved $20 more than I would have done if I bought them with them. Am still doing the challenge but I now know I'm not getting my money back, because I didn't denigrate myself in facebook, putting their ugly badly designed logo badge over my face for 6 weeks. I'm going to follow the matter with Consumers Australia anybody wanting to join me to do a class act is welcomed.
I have been part of Ultimate You Mount Waverley for 12 Months
Started last November, initially lost 8.5k in 4 weeks, this has been one of the best experiences of my life! Have since done Aftermath, And Muscle Camp phase 1 and 2, I am sixty and in the best shape of my life, even have abs, cant thank staff and trainers enough for their support. If you want to lose weight and get fit this is a great place to join, also if you lose the required weight you get your money refunded. What have you got to lose, except weight and an unhealthy lifestyle, give it a go!
Still waiting for refund.......
Good experience whilst at the gym during the challenge period. Really motivating exercise environment.
I chose to leave loosing 7kg in my 5in4 challenge. I can't afford the cost of the ongoing UY gym fees and I found a gym that was closer to home so more convenient also. Anyway, I signed my exit form in July, in the contract there is a 30 day 'processing period' for the refund, I have contacted the gym almost every week after this processing period to follow up when I can expect the refund. Still haven't received it, and every email I get in response is very generic, with absolutely no useful information. 4 weeks of hard training at UY vs 3+ months of financial stress. Not sure it is worth it anymore
Just take your first step and everything else will follow
I did so many research before entering the 9and6 and I was initially bit skeptical about many bad reviews on this site. However I took a phone call to the place and had a chat with the staff which cleared many doubts. Then I decided that I have to start somewhere. Being nearly 100kgs and taking cholesterol medicines, I can't be staying back without taking a step. So despite of all negativities I took my first step and got enrolled. That's it. My body started to transform, my food and also the way I think and the positivity around me. I'm still going there and I'm very happy about that. Guys dont stay back just take that first step coz only you can change yourself.
Questions & Answers
I referred a client and am due $100 (minimum) referral fee - Ultimate U have kept the monies of the client and said the fee is not due to me as the challenge is not going ahead - well that is not my problem - THEN do not keep the monies - that is stealing !!!!!
Did those of you who followed up with ACCC get their money back or even a portion of it, I'm currently trying to get my money back as due to COVID the government has closed all gyms and so they want to postpone the 9 in 6 challenge to occur later (after the virus) but I might not be able to do it at a later time but they're not giving me a refund!!
Hi there. To be honest I can tell you now you will not get your money back. There is no way they will return your money because of this virus.
Would you say even with the help of ACCC that nothing can be done? The challenge was only 2 days in so really no facilities or services were even used by me?
I agree with you it seems to be the same all round - If the challenge is not going ahead - return the monies - I cannot even get my $100 referral fee for a client who paid the $500 plus dollars and no challenge of course - I think the whole concept is FALSE advertising cause initially when one is approached it sounds like it is a FREE challenge and then it would give you the opportunity to continue if one wanted to - very badly advertised and HONESTLY there are plenty of opportunities that are far less expensive and offer more - Dont be sucked in
I've emailed Luke at footscray many times asking for my money to be returned as per the agreement. As yet, nothing and it has now been about 5 months. Can SOMEONE Andy or Andrea take responsibility and get back to me as my last email wasn't even responded too. My mother has been diagnosed with inoperable cancer and I must have my money returned to assist with her expenses.....
Sorry to hear about your unfortunate situation.
All the people who are suffering this, Please call Nicole @ Consumer Affairs Victoria on (03) 8684 7275 and I am pretty sure you guys will get your refund. I was in same boat and they tortured me for months and finally i was able to contact Consumer Affairs and got my money back. Ultimate you guys are crooks and its a disgusting place.
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