Used this company last week for an end of lease clean. Was booked for Tuesday - full clean, carpets and pest spray. The cleaner arrived on the Tuesday and was at the property for approximately 4 hours. Our property manager was not impressed with the clean of the house and the carpets weren’t touched at all. The cleaner was completely confused and called our property manager for payment. Um, pretty sure like everyone else that uses this company you put upfront. They say they contract out their work, which as a consumer I understand as lots of th...Read more

Booked a end of lease clean, carpet clean and pest spray.
Carpet and pest spray DID NOT happen! (I did get a refund on carpets but won’t refund pest)
Clean was terrible, booked in for the Tuesday. Had a no show. Contacted them stating no one showed up. They then booked it for the Wednesday. Again another no show!
Finally someone turned up on the Thursday. Complete waste of time. Done next to nothing. Waited for real estate inspection report. Forward the list of jobs that needing doing to ultra clean. They told me someone will be there the fol...Read more

I wish I read these reviews before booking with this company. SO many regrets.

We scheduled with this company for an end of lease clean last Thursday. My partner rocked up to the property to make sure someone had turned up, and they had not. It was around midday. I emailed them and asked what time they would be arriving, and said 2:15pm, so I didn’t bother going back and checking.

The next day I checked to see if everything was done, and as soon as I walked in, I was utterly disappointed at the job they did. Carpet was certainly not steamed ...Read more

ABSOLUTE JOKE OF A COMPANY
This company not only didn’t provide all the services we booked and paid for but their customer service was extremely rude and unprofessional. The first team of cleaners that were booked didn’t show up. The second team they got in from airtasker last minute. We paid for carpets to be steam cleaned and when we provided evidence that they were not steam cleaned, they argued with us and refused to fix the issue or even refund us for a service they didn’t provide. We had to fix a number of things ourselves such as cleanin...Read more

Contacted ultra clean two weeks prior to needing a clean. Everything organised and paid up front.

Was told the day Prior/on the day they will be coming in the afternoon. It wasn't until 1600 that I emailed Ultra Clean to be told they were coming in the evening. Would have been nice to have been told this. No window was provided.

Was confirmed that the cleaners would message an hour prior to arrival, yet that message never came. I could no longer wait in the apartment for the cleaners, so communicated with Ultra Clean the change of circumstanc...Read more

I paid for a Bond clean and Pest spray up front. The cleaners that did the job tried (husband and wife) but were not professionals and it was more of a general clean, I stayed back and spent two hours cleaning what they missed. I enquired about the pest spray and they told me it had been done. I advised that was impossible as the house was locked when I wasn’t there and nobody came when I was. I asked for the contractors details to arrange it and they refused. I said I wanted a refund as it wasn’t done and they refused. They said they would sen...Read more

We booked a bond clean for our apartment in Darwin through Ultra Clean. The day before the clean I asked when the cleaners would arrive but [name removed] would not provide a time. On the day of the clean, [name removed] asked me by email when our rental inspection would occur the following day. I attempted to contact him by phone, googled Ultra Clean and was horrified to discover the reviews on this page.

I returned to the property at mid-day. Nobody was there. Concerned that nobody would attend the property at all after reading other revie...Read more

We run our law firm from home during covid and were moving house. We paid ultra clean $760 for a bond clean to occur on 04/08/20. Early on the 05/08/20 we received an email stating the job was too big and needed to finish being completed that day. We were concerned by the email because we had used general cleaners throughout our tenancy and it should have been a fairly easy job.

After their email early on the 5th we attended the property and upon reviewing cctv knew nobody had attended on the 4th or commenced cleaning as they’d said. This was ...Read more

I hired Ultra Clean to bond clean my property. I paid upfront, as full payment was required before they would do the clean. I bank transferred them $476. They were booked to clean of a Monday. On the following Wednesday I went to check on the job they had done, only to see in driving in the driveway that the windows were still dirty, and on entering the property it had not been cleaned at all. Not even a vacuum, or anything. Completely untouched. I went to their website to call them and they don’t even have a phone number listed - so I emailed ...Read more