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Ultra Clean

Ultra Clean

2.8 from 69 reviews · View Statistics

Reviews

2.8

69 reviews
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Kayla & Joshua L.

Kayla & Joshua L.Mid North Coast, NSW

  • Verified customer

Wish I had read the reviews before using this disgraceful company!

published
Incentivised ReviewNo
Michaela

MichaelaHunter Region, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Absolutely terrible!

published
Incentivised ReviewNo
Whittney

WhittneyHunter Region, NSW

  • Verified customer

Don't do it to yourself

published

Booked an end of bond clean in for a certain date, sent multiple emails to try and get a specific time that they would arrive as I had an inspection the same day. They not reply to emails sent days prior then got a text an hour before they were scheduled to arrive - they never showed up. I emailed asking where the cleaner was and was told they had arrived an hour ago.
Honestly the worst experience and hope no one else ever has to deal with it. They did not show up at all and refused to give me my deposit back.

Incentivised ReviewNo
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Alana Tuballa

Alana Tuballa Illawarra, NSW

  • Verified customer

Absolute joke of a company. Terrible job.

published
Incentivised ReviewNo
Bianca

Bianca

  • 2 reviews
  • 1 like
  • Verified customer

Do not use this company in Darwin NT

published

Paid for a bond clean and pest control. Bathroom wasn't touched, none of the sinks cleaned, none of the walls cleaned and an item was missing after the clean was done. Do not recommend. Will not use again. Lost my whole bond after already being out of pocket paying these people for a terrible job. Do not use this company. They won't respond to you or your real estate.

Incentivised ReviewNo
Jodie

JodieIllawarra, NSW

  • Verified customer

Unprofessional, Pathetic, Worst Ever - Steer Clear

published

The worst experience of "professional cleaners" i have EVER encountered.
Had to pay upfront, after numerous emails, cleaners actually turned up 3 days after book in date. We left the house cleaner than they did. Cleaners gym pants were left on the stove, had 2 toddlers sitting eating Bananas and chocolate on the floor while cleaning. ALL window were left with smear marks you couldnt even see out the windows. No contact number to ring and complain, only point of contact was email, to which staff were extremely rude, big and tough over a keyboard. Pathetic service all round. Had to pay another cleaner to clean up THEIR mess.........
Took them to Dept of Fair Trading and they wont even respond to them.......
STAY AWAY!!!!!!!

Incentivised ReviewNo
Leona Doherty

Leona DohertyIllawarra, NSW

  • Verified customer

Worst service - stay away

published

Should have read the reviews. They have no phone number to contact. Fag butts left in the toilet, no carpet clean, no pest treatment, no clean to skirting boards, no tips of low cupboards, drawers not cleaned, garage not brushed, cigarette butts in the toilet, rubbish bags left on the floor, light switches caked in dust... All Ultraclean completed was: oven clean and outside of the dishwasher. DO NOT USE. Currently completing a complaint with Fair Trading. Surprisingly I am not the first .

  • +7
Incentivised ReviewNo
Joey L.

Joey L.Sydney, NSW

  • Verified customer

Great cleaning job done!

published

Great job for our move out clean and carpet steam, work was completed at a high standard and on time. By far one of the best we've used in our rental history, thank you team.

Incentivised ReviewNo
  • Verified customer

Fantastic job

published

The cleaners were friendly and came on time, did a fantastic clean on our house and we got our full bond back and no follow-up required!
Their rates are also the best around, happy to recommend them!

Incentivised ReviewNo
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  • Verified customer

STAY AWAY FROM THIS COMPANY

published
Incentivised ReviewNo
Chris G.

Chris G.Illawarra, NSW

  • Verified customer

Never showed up.

published
Incentivised ReviewNo
  • Verified customer

Did a bad job and refused refund...

published

The person who did the clean was rude and did a shocking job. And after contacting Ultra Clean for a refund they refused. They are very complicated to deal with. Cleaners are not experienced and they brought their kid. Don't waste your money - don't waste your time. STAY AWAY. You will not get a refund. Am currently speaking with the ACCC.

Incentivised ReviewNo
  • Verified customer

Great work

published

I had my house cleaned by ultra clean and they did an amazing job. I don’t remember the last time my house was this clean. I couldn’t recommend them enough, thankyou very much.

Incentivised ReviewNo
  • Verified customer

Dodgy operators

published
Incentivised ReviewNo
  • Verified customer

Wonderful job done on our bond clean

published

Many thanks for Ultra Clean arranging the fantastic cleaners to do our bond cleaning - they definitely did an amazing job!
The agent was very happy with the whole cleaning as well, we will be using your services again, thank you :)

Incentivised ReviewNo
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Unahppy Mike

Unahppy Mike

  • 2 reviews
  • Verified customer

Recommended For Their Impressive Clean

published

Thank you Jamie and everyone for a great job on my bond clean last week. The agent was very impressed and complimented the clean. No return under the guarantee was necessary and I would be very happy to recommend you. Thanks

Incentivised ReviewNo
  • Verified customer

Poor communication and suspect business practices - do not use!

published
Incentivised ReviewNo
  • Verified customer

Terrible business

published
Incentivised ReviewNo
Chonntel Vea Vea

Chonntel Vea Vea

  • 2 reviews
  • 6 likes
  • Verified customer

Poor cleaning

published

This service does not even deserve a one star.
The cleaning was absolutely poor, spot marking had not been done on any of the walls, all aircon filters were dirty, cob webs in the corners of the ceiling. All it looked like they did was vacuum and mop! I had to get a second cleaner in to actually clean the property to get my bond back. Will never use again.

Incentivised ReviewNo
4 comments
Ultra Clean
Ultra CleanUltra Clean
Chonntel Vea Vea
Chonntel Vea Vea
Ultra Clean
Ultra CleanUltra Clean

That is incorrect.

buzzy_698

buzzy_698South East Queensland, QLD

  • Verified customer

Fraudulent Do Not Use

published
Incentivised ReviewNo
3 comments
Ultra Clean
Ultra CleanUltra Clean

Harmony this is factually incorrect and you received your refund within 24 hours after the cleaners refused to do the clean due to the abhorrent state it was left in.

buzzy_698
buzzy_698
Ultra Clean
Ultra CleanUltra Clean
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