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Fast delivery unless you have a warranty issue, expect to deal with Philippine call centres and snail mail return.
Warranty. Slow response Time. Philippines call centres don't know what the Milton Warranty desk are doing!
25/12/19 Gigabyte Laptop Keyboard DOA Happy Xmas!
30/1/20 Returned to Umart RA 180937
4/2/20 Arrived at Umart
10/2/20 Sent to Gigabyte
19/3/20 Returned to Umart from Gigabyte.
20/2/20 Sat on a desk at Umart
Called the Hotline. Philippines said they would contact Warranty
21/2/20 Sat on a desk at Umart...
Will never use again. I’m put out by their incompetence.
Will never use again. Not worth the hassle..
My item arrived it was the wrong Item. I had to email them a picture of the box to prove it was wrong then was told it would take 24hr for them to get back to me. I called 24hrs later to be told to wait another 24hrs when I declined. 4 hours later I received confirmation it was the wrong item and to send it back. Only when they receive The incorrect item back and it has been checked will they send the correct item. Absolute crap..
Bad service Bad staff .. I’m put out by their incompetence..
Wide selection, great pricing, easy pick-up location - thumbs up!
Umart online crops up regularly on PCPartPickers, which is where I tend to look for the best PC parts and accessories pricing. Navigating to the online store, I was easily able to set up an account and place my order. Pricing was even better than I had expected, and I was able to use the savings to pick up a further item. Being able to pick up locally, to avoid shipping fees for a relatively small order was also a big plus.
Great customer service and great quality!
The online store was easy to navigate, and the live support was very helpful to ensure I purchased the right product. The customer service provided was everything you would look for.
Very convenient & competitive prices
I have been purchasing a lot of my computer peripherals and parts from Umart as I find the Umart Online website is very easy to navigate and use. Their prices are reasonable and competitive. A wide range of products available and I can pick up order from one of their stores which incurs no delivery charges which is excellent.
I have used Umart for various things over the years. The end of last year and the start of this year I was working with my son on his first PC build. Needless to say I think he is stoked with his purchases and may well become a frequent shopper at Umart.
searching is flexible and powerful
It is easy to find the an item of interest among a maze of products Umart sell by using the category menu. What is more amazing is that the item type can be sorted and filtered in an easy and powerful manner.
Good prices, large range
Every tech purchase I make I always try and find it on Umart first, and then 95% of the time I won't find it cheaper anywhere else.
The site isn't the best but you can get around it fairly well anyway.
Always great service. I recommend it to anyone looking for computer or tech parts.
- Verified customer
Great range of items for great prices.
I've been a Umart customer for many years and have seen them maintain a high level of customer service as well as an extensive catalogue of products always for reliably excellent prices. Their only shortfall is in speed of processing orders for delivery, considering though how busy they are I accept it, it's also partly the couriers issue. I haven't had an order requiring parts to be ordered in for a very long time but it used to be an issue finding out what was going on, hopefully their new system has fixed that and keeps customers updated if ...there is issues. Overall though Umart is always my first and usually only stop for computer parts, they are consistently reliable in low prices, have an extensive range, easily contactable, good customer service and orders are always very well packed. I have never hesitated recommending them to anyone seeking computer gear.
Always there, always reliable!
I am an industrial designer and CAD & CAM practitioner. I have been using Umart for most of my computer hardware for the past five years. They are a no-nonsense outfit that gets to the point and provides the quality service, products, and advice that I need to feel secure with the tools of my trade. After yet another Windows 10 problem, they had no problem diagnosing the issues and getting my machine, the heart of my practice, restored. Great job!
Easy to find items. Descriptions are great and I like to read buyers reviews.
I have always found the online store easy to navigate and to find the products that I am interested in. There are always a number of options in the product I am looking at available and most have plenty of reviews to read. In all the years that I have been dealing with UMart I have only ever had one item that failed and that was quickly replaced with no fuss.
Worst customer support
I purchased a MOBO from Umart and after a month of use it completely died. I sent it back to them and they said it would take 3 - 5 business days to process, it took well over a week. I was told that the MOBO is faulty so they had sent in for a repair. I was told the turn over time for a repair is 3 - 4 weeks, after 2 weeks I received an email saying it would take another 28 days. The customer service representative I had been emailing back and forth was giving me the same useless reply every time. I asked for a refund for the product since I n...eeded a replacement of this product for Tafe in less then 2 weeks. It’s been over a week and it still hasn’t been processed. Now I’m stuck with a situation of me not having a computer for tafe work and tafe starts in 5 days. The solution is still nowhere in sight. Will not ever be doing business with Umart ever again.
Placed two orders, paid by paypal. No further communication. Finally looked online says order cancelled.
Placed two orders, paid by paypal. No further communication. Finally looked online says order cancelled. The stock selection now shows as zero. Totally confused, have to chase them up. I had put the two orders after double-checking, possibly the freight or something but very unprofessional.
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