Great Advice and service
Professional advice about the product was geared to our need, our present use, and our system configuration and not simply aimed at high-end tech that would have produced only marginal benefits.
Great team and best prices
The team are always super friendly and willing to help, and all products are only of a high quality. Ordering online is quick and easy and pick up is almost instant. Always happy to go through Umart!
Brilliant product and service.
I was very impressed with the level of service provided at U-Mart Milton. They have the store properly setup for social distancing.
The products are excellent and were very well priced. I was so impressed with the new case I purchased the next day I went and bought another one for my wife.
Thank you team - great work.
Price and range wise don't go anywhere else.
If you know what you're after for computer parts this is the easiest and cheapest way to get them. Easy processing in the shopfront means you're in and out in minutes.
- QLD, Milton
- Verified customer
It feels like a secret place only those in the know are aware of!
I've been shopping at Umart since the old store after a friend introduced me. The returns lady that could tell if I'd had a cigarette anytime in the last week was always my favourite! Not having an extended warranty pushed on me is just a bonus!
Great service, knowledgeable staff.
Great website, easy to navigate and find what you want. Been going to Sunshine Coast Umart for years, always Very satisfied with the products I purchase. Milton is no different :)
Awesome Team doing a great job even in Covid-19
The online store is a breeze to get around and generally find what you need. Their products are up to date and they have always been happy to assist with any questions.
I have been in the ICT world for 20+ years and when you aren't keeping up with one part of the business then its easy to become confused. This isn't an issue with the Milton team.
Need a quick fix to something you forgot? Not an issue.
Cant recommend these dedicated team members who are all working to produce an easy customer experience.
Thanks for the service over the years Umart Milton!
Still the best for PC gear even during the pandemic
I have shopped with the guys at Milton Umart many times now and every time their staff have been very helpful and extremely professional. The website is easy to navigate and the wait time on pick up is reasonable considering that situation at the moment with the social distancing, 100% recommend these guys to every one needing PC supplies
Umart has pretty much become my go-to for most tech, especially PC-related stuff. Ordering online and picking up in person suits me down to the ground, so someone who carefully researches each product and looks up pricing before buying.
I've bought a lot of times from Umart without any major issues. Recommended and safe to buy from.
Amazed how far umarts customer service has fallen...
up to 6 days wait I've seen... while at the same time being promised "2 to 4" hours is completely unforgiveable. I ordered 2 simple items. #4838586
Over 4 hours ago...
- QLD, Milton
- Verified customer
Horrible and disgusting business ethics will never shop with Umart ever again
Placed my order being for a ThunderX3 BC3 Gaming Chair Black/Cyan $269.00 order number #4831017 from Umart online on Saturday the 05/09/2020 at 11am. I chose to pick up this item in store from there location at Milton QLD which I have done many other times before with no issues until now. The item was in stock which is why I went with this location. When I went in they told me I have to wait as I had not received my ready for collection email. I waited in there carpark all day until 4pm which is when they close to receive this email to pick up ...my order. I asked if I could wait inside they advised me not to. When I asked staff when can I get my order (which is out the back all they have to do is get someone to go get it) they told me they didn't know and it may take up to 4-5 hours. This is disgusting people should know about these wait times before paying over the money online which you have to pay upfront now before you can place an order. There is a reason why your customers choose to select the pick up instore option it is because we don't want to wait until next year to pick it up from you we want to pick it up on the day before you close or the next day. It is fathers day and I have no present for my son to give to his father because I spent $269.00 on a gaming chair that I paid for in sufficient time before you people close your store. And your website stated that it was in stock at your Milton store. Now here we are it's 1.10pm Sunday the 06/09/2020 and I still have not received this so called ready for collection email and it is saying that my order is still processing for something that you can go out the back door and get off the shelf. This is disgusting service your in store team have no idea what the hell is going on and can't even communicate properly with customers. If you don't give me the courtesy to inform me as to what is going on with my order I will contact the ombudsman and the office of fair trading qld. I am a small business owner and I know my rights. Pull your head in and treat your customers with more respect. You have our money now hand over the goods and and if you can't then please give me a refund and do the right thing.
- QLD, Milton
- Verified customer
Great Service As Usual
Always get the great service I have come to expect from Umart and not only at this store.
Fast and easy click and collect. Order is always ready quickly for pickup from the friendly staff.
Efficient, friendly, professional.
Have been shopping at umart for years. I've always found them to be professional, courteous, efficient and their prices are always ultra competitive. I alwaysrecommend these guys as one of my first options when it comes to buying computer parts.
High quality product with competitive price
I was upgrading my old notebook computer and ordered DDR3 rams and SSD drive from umart online. They worked perfect for my old notebook computer. The items were ready for pick up soon after I placed my orders online. The customer service at the Milton store is excellent. I am very satisfied with the range of products available and the quality of the products with competitive price.
6 days and still not processed
Ordered ubiquiti access point 6 days ago via zippay and still not processed. Called customer service and they have no clue. Followed up multiple times but no use. At the end they gave an excuse that their systems have been upgraded recently and that's the reason.
There's virtually no coordination between teams at Umart. Pathetic!!!
Finally ordered at Computer Alliance and it was ready to be picked up within 15min.
Number 1 choice for PC parts
When people ask me where to get parts and accessories for their computer, I most often recommend umart. Their prices are routinely $20 to $30 less than other stores, and I’ve never had an instance where I’ve ordered something only to find out “it’s not in stock - how about this more expensive alternative” like at some big department stores.
If you know enough to be ordering a part rather than a complete system, check out umart.
Worst service ever
Paid for an order on Monday at 10 and was told everything was in stock. Still not available for pick up lunchtime on Thursday. Call centre can't tell me why, terrible service.
walked in at 11:20am and my order was ready for collection at 11:30am super quick service.
Umart staff were very quick to service my order in these COVID times. They used social distancing and limited their contact but still providing good customer service. Everything just seemed to flow easy with no issues...
Great place to get parts to build a powerful computer at an affordable price!
Staff very friendly and knowledgeable. All your computer parts and accessories easily found online and you can check out things in store. All products are excellent, no matter of your budget.
Service is now very bad and misleading
Have been a long term umart customer and prices and order processing have always been great. But placed a $150 order last week. All parts in stock at Milton. New process is they take your money up front now. Four days later not a peep about collection despite follow up with order call centre. Everything supposed to be in stock? Hard to believe. Interesting that it only took 5 minutes to cancel the order talking to their overseas call centre. Now picked up my items from a local electronics shop off the shelf. Cost a few dollars more than umart but at least I knew what was happening. Customer service at umart has gone way down. Hope they manage to bring it back but I will stay away for now.
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