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Umart Online
4.2 from 2,713 reviews · View Statistics

Reviews

4.8

98 reviews
  • Product Quality
    4.8 (95)
  • Return Claim MadeYes · No (98)
  • Shipping
    4.6 (19)
  • Customer Service
    4.8 (46)
  • Warranty Claim MadeYes (98) · No
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Techman S.

Techman S.South East Queensland, QLD

Umart Sunshine coast have always been the goto tech store for us.

published

Always helpful if need be-Busy but always friendly.Thanks people - you are the ones who make it GREAT.
Techman Smart Solution

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
eehay

eehaySouth East Queensland, QLD

Great Service, Friendly and knowledgeable staff

published

Quick and easy to order online, even quicker and easier when i went to pick it up instore. Walked in, gave my collection email and was given my pc case soon after that. Staff were also able to give me advice on upgrades for my pc and they sounded like they knew their parts whilst also giving my the best possible deal

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Krystal

KrystalSouth East Queensland, QLD

Great customer service

published

Umart is great. We like having a physical store incase something should go wrong. Online ordering easy. Good pricing. Decent products. Knowledgeable staff and good customer service. Good on their warranty too

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMilton Qld
Warranty Claim MadeYes
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solfan

solfan

  • 6 reviews
  • 4 likes

Best brands, best prices, best service.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Jeremy H

Jeremy HSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Local Computer shop with excellent prices

published

Umart almost always have the best prices and a great range of stock. The Chermside store may not carry everything, but if you are not in a rush and can wait 1-2 days, they bring the stock across from Milton. The new website and ordering is a breeze. Collection service is always prompt with minimal queuing. Have had no trouble with past warranty claims but you need to know what you are doing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChermside & Milton QLD
Warranty Claim MadeYes
Jesse H.

Jesse H.South East Queensland, QLD

Service is always fast and streamlined, prices are good.

published

Have used Umart for over 10 years and never had an issue. I have had to RMA a product once and it was painless.
I've only ever used their online store to purchase which has always had anything I've needed, and then I visit the physical store to pick up online orders.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine Coast
Warranty Claim MadeYes
Product PurchasedMSI Motherboard
Andy D.

Andy D.South East Queensland, QLD

Superb service and technical advice

published

An easy to use internet store with the backup of friendly knowledgeable staff.
Will continue to use this companies convenient and easy service.
And the price is always competitive with the added bonus of good support not always associated with online stores.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine coast
Warranty Claim MadeYes
Product PurchasedLaptop
caish5

caish5South East Queensland, QLD

It feels like a secret place only those in the know are aware of!

published

I've been shopping at Umart since the old store after a friend introduced me. The returns lady that could tell if I'd had a cigarette anytime in the last week was always my favourite! Not having an extended warranty pushed on me is just a bonus!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMilton, QLD"
Warranty Claim MadeYes
Josef R.

Josef R.South East Queensland, QLD

Fast and easy ordering

published

I needed a new gaming chair and they had a good range of different types of chairs. Paying for the chair I wanted was also very easy and the time it took me to pick up the chair from their store only took a minute. Thank you.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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J. Micallef

J. MicallefSouth East Queensland, QLD

Awesome Team doing a great job even in Covid-19

published

The online store is a breeze to get around and generally find what you need. Their products are up to date and they have always been happy to assist with any questions.
I have been in the ICT world for 20+ years and when you aren't keeping up with one part of the business then its easy to become confused. This isn't an issue with the Milton team.
Need a quick fix to something you forgot? Not an issue.
Cant recommend these dedicated team members who are all working to produce an easy customer experience.
Thanks for the service over the years Umart Milton!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMilton, QLD
Warranty Claim MadeYes
KaptainKatzy V.

KaptainKatzy V.South East Queensland, QLD

The Best Place to buy PC parts on the coast

published

I honestly adore this place, I purchase everything I need when building a pc from them, they're extremely easy to find, the prices are very resonable and the staff is always so helpful and friendly. If your looking to purchase anything for your next build I definitely reccomend shopping at Umart

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouthport, Queensland
Warranty Claim MadeYes

Efficient, friendly, professional.

published

Have been shopping at umart for years. I've always found them to be professional, courteous, efficient and their prices are always ultra competitive. I alwaysrecommend these guys as one of my first options when it comes to buying computer parts.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMilton
Warranty Claim MadeYes

My first choice for computer components

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEight Mile Planes, QLD
Warranty Claim MadeYes

Number 1 choice for PC parts

published

When people ask me where to get parts and accessories for their computer, I most often recommend umart. Their prices are routinely $20 to $30 less than other stores, and I’ve never had an instance where I’ve ordered something only to find out “it’s not in stock - how about this more expensive alternative” like at some big department stores.

If you know enough to be ordering a part rather than a complete system, check out umart.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Ross

RossDarling Downs, QLD

Excellent Computer Store

published

Navigating the store's website is great to use and easy to navigate to the exact product that you want.
Product range is vast with many options available and all products listed are top brands at low prices. The Staff are honest and extremely helpful with any questions you may have.
The only thing I find that could be improved is the packing of orders. Most are packed in flimsy satchels with no padding, so items can get damaged very easily.
All in all though, a good store to buy your computer needs.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedCorsair Vengeance 1500
Electronics & Computing Shops

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Rod M.

Rod M.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Great Store, good service, good prices

published

I've been buying from UMART for over 10 years. Their prices are always great, but I have found that I am so happy with UMART now I don't even bother checking other stores. I've probably spent 1000s of $ over that time

It's easy to find the products on their website and then pick up in-store

The few times I have had parts fail, it has been a simple process, never had an issue getting replacements under warranty.

I have used both physical stores at Eight Mile Plains and their online service

I know some people may have a different opinion but after buying from UMART for over 10 years, I've never had a problem.

Rod

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEight Mile Plains
Warranty Claim MadeYes
Product PurchasedADATA SSD
Hank

HankSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Good speedy service

published

Good value and built really quickly. Pick up very easy and friendly staff who explained the install and all of the spare bits. Thanks heaps for great and speedy service

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes

Excellent service, solid prices.

published

Had my laptop die, proceeded to buy a new one through uMart that ended up giving me better specs for less money than alternatives I researched. Did both the RA on the dead laptop and collection on a new one in the same visit; great customer service from Zachary at the support desk.

Laptop ended up having a display issue, got put through as a DoA. Once again got Zachary on the support desk, who went above and beyond to try to get the issue resolved ASAP. I had a replacement the next day.

Needless to say, satisfied.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMilton branch, 2 Kilroe St, Milton, QLD.
Warranty Claim MadeYes
Product PurchasedASUS ROG Strix SCAR 15/17
Temp3st

Temp3stSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Great prices, easy end to end process.

published

Umart is a go to for me because they've almost always got what I need at great prices. The end to end process is also super simple, and even throughout COVID19 it's been fantastic.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes

Long term customer - always returning

published

I've been a long term customer of Umart - over 15 years. Rarely found better prices elsewhere on stocked items - some things (specifically case customisation items) are purchased elsewhere - all hardware is always purchased here. All returns (only a couple of DOA item) are processed quickly. Out of stock items are discussed and often able to be substituted.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedMotherboard
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Questions & Answers

Shivani

Shivaniasked

Umart Online

Hello everyone,

I live in Melbourne, Victoria and I am willing to build a new PC and this will be the first PC I will be building for my personal use and I am researching a lot about how to buy components. I want to buy parts for it from Umart as one of my friends recommended but I read some of the reviews and I am very confused about what should I do!

I don't think there is any store in Melbourne so I will have to do online shopping. Can someone please help me whether should I buy the PC parts online from Umart? Will they be delivered as per what has been ordered?

Thanks,
Shivani

2 answers
Umart Online
Evan S.Umart Online

Hi Shivani,

While our team are based in Queensland and New South Wales, we have customers all around the country that love our quick delivery options and affordable prices. If you need assistance, you are welcome to give us a call or alternatively, you can send us an email to support@umart.com.au where our team will be able to assist you with the products you require and talk you through the order process!

J S.
J S.

Don't buy from them, they will scam you out of your hard earned money.

Peter

Peterasked

QLD, Sunshine Coast

Is HP laser jet pro M130fw(G3Q60A) Multifunction Printer @ $259 available now and will you deliver to Currimundi?

1 answer
Umart Online
Evan S.Umart Online

Hi Peter,

Yes, we currently have this on sale for $259 and delivery is available. You can create your order on our website and once processed, we will get it out to you as soon as possible.

Aaron X.

Aaron X.asked

Umart Online

According to your website FAQ for change and amend online orders, if the order is not dispatched or collected it is still able to be changed or amended.

However I got a different respond from one of your customer service, she stated the order has been packed and ready to be shipped, so I cant change or amend my order.

I understand the frustration unpack an order change parts then pack it again, but it is an easier way to do rather then I received the parcel then send it away to claim change of mind.

I made mistakes through my study for the parts I need, and I made it clear in the emails that they do not fit for my need 100%, I would like to change parts while they are still with the store, and I can't even do that. I would 100% call through to change it if possible, but considering this is the long weekend no calls taken, I can only do emails. If you can look into this, it may save me a lot of hassles. Cheers

4 answers
Umart Online
Evan S.Umart Online

Hi Aaron

I’m sorry to hear about the issues when trying to modify your order. This is certainly not what we expect of Umart team members or our systems. Some payment methods prevent us from modifying orders so this may have been the case. Either way, I'd like to explore this further for you. Would it be possible for me to grab your order number off you so we can investigate this for you asap to ensure it doesn't happen to you or anyone else again.

Aaron X.
Aaron X.

#4692486
If not able to amend the order, I was more than happy to cancel the order and reorder. But simply advised me order was packed, can't be amended or changed and I need to send it back once I receive it. Especially the parcels were not gotten picked up by Aust post until 5 hours later. Not quite sure how many labour hours will be wasted.

Umart Online
Evan S.Umart Online

Hi Aaron,

I've taken a look into your particular order and I can see what has occurred. There were two emails you sent through on Sunday 7 June requesting changes - one at 3:15am and the other at 6:48pm. Our Customer Service Team currently are only available Monday to Friday. Your order was then packed and moved to be dispatched at 9:01am Monday. By the time our team got to your email at 12:30pm, it would not have been possible to change. Unfortunately, due to the volume of orders going out, all items are packed into multiple cages for Australia Post to come and collect. Given your order would have been one of the first to be packed, it would have been incredibly difficult to locate and isolate and would have impacted all other orders for that day. We are currently working through a series of improvements for the way we dispatch items in the future to provide better outcomes in situations like this.

I appreciate this doesn't help your particular situation, however, hopefully this transparency helps alleviate some of your frustrations.

Get an answer from our members and Umart Online representatives

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