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Questions & Answers

Raffaella D.

Raffaella D.asked

Does the +1 cordless phone handset (DECT2145+1) also need to be connected to nbn modem. It has been plugged into a power point overnight but still says ‘searching’. Also, display screen of corded phone is blank.

3 answers
CaptainK
CaptainK

Seems something is wrong with the Base unit power. The Base unit has a power pack you plug in to a power point and the display should show date/time when the power is ON. It won't work without power and the cordless unit won't be recognised when the power is off. The Base unit phone cord joins the Base unit to the Modem VOIP Port.

Raffaella D.
Raffaella D.

Thank you. I eventually realised the problem was merely a loose connection to the power pack.

Raffaella D.
Raffaella D.

Nbn working, phones connected and working ... now need to address computer issues. Can't get PC to recognise CD to install wireless nano software. Tired of seeing message "insert cd" !


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