Buyer Beware - Would not Recommend
Ordered online “ a pair of Hosier Lane prints” on 24 April, made several phone call where there was a recorded message to leave a message and someone would call back within 24 hrs. No one did. 6 weeks later and no returned phone calls or email responses. It was only after I contacted Afterpay about my order that I received a dispatch notification and tracking details from The Canvas Factory. I checked the status of my order 3 days later via the tracking number but I was unable to get any information, I had to follow up with The Canvas Facto...ry who advised me that my order had in fact not left their warehouse. They then advised me that my order will be sent that day and provided me with a another tracking number, suffice to say, this tracking number was not correct either. After further emails and phone calls I was given another tracking number. 2 weeks later my order arrived at its destination, however, only one picture was dispatched instead of the two I ordered. The canvas factory offered to dispatch the missing print, but I declined. I had had enough of their incompetence and bad customer service. I was refunded monies for the picture I didn’t receive but the prints I ordered were “a pair”, one picture is useless. I am now trying to get them to pick up the one picture up and provide a full refund. I am also taking the matter to consumer affairs.
If i could give it zero stars i would
United interiors is unprofessional in their approach and customer service. Their lead times are not adhered to, they do not pick up phone calls but prefer to communicate vaguely through email and their refund policy is vague and ambiguous. The staff will often say they are "following up" without actually providing any information of value. Most "artworks" are from abroad and the frustration is not the lead time, but the lack of honesty, communication. I wish i had not purchased through them and i will be raising a VISA dispute to obtain my funds. I would recommend a company like Urban Road instead who promptly reply and are professional in their approach.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.