Poor processes and customer service.
Ordered a perfect "pair" of large prints. Took a little longer than advised to arrive but was very disappointed when one frame was black and the other was timber coloured (frames are metal) - clearly sloppy business processes. I also got the distinct impression that it was my fault the problem happened and certainly no apology for the inconvenience caused was offered. I then had to wait for it to be picked up and and then had an excessive wait for the correct frame to arrive - but only after emailing them and getting an unhelpful response . Blamed courier and Covid - but other purchases we have make online have been delayed by a day or two - not 5 weeks!
The prints are fine - a pity the customer service was not a bit more considerate.
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