Got them out to do a SMALL job, replacement of a ceiling fan (which I provided.) Quote was $75 service fee & $55 per 1/2 hr, was advised it would take about 1 hour, I estimated it would probably cost me $185. After signing the invoice to commence work he then took out a folder & started to talk about "Diagnostics" which I didn't understand & was told he "might" have to get into the roof if the earth was not done properly (which he didn't have to do). I was then told it would cost around $430. I told him NO this was not what was quoted & I didn'...t want the job done to which he replied "you will still have to pay the $75 + $55" anyway. I felt intimidated & thought if I had to pay them for nothing & then get someone else out it would probably cost about the same so stupidly said to go ahead, I did however ask how long it would take & he said about an hour. After him being here for nearly 2 hrs he then handed me the invoice for $392 (more than double the original quote.) In hindsight I should have just told him to get out, wish I had. These people are deceiving, misleading & prey on elderly people. Fair Trading have advised me to go to the Tribunal which I will do.
- Verified customer
Ripping off pensioners ....
My 80 year old mother rang them because she needed 3 light fittings installed. She provided the light fittings so thought it would be an easy and inexpensive job. They arrived and told her that it would be around $400 to fit three light fittings and also she should think about upgrading her safety switchboard because it was 'unsafe'. Of course when you hear the word 'unsafe' you immediately think the matter should be rectified immediately. She was then before her very eyes talked into agreeing to a full switchboard upgrade to the tune of $5092...!!! The electrician then called in his sidekick and hung around all day fiddling with the switchboard and installing our lights. At the end of their day here they told her that they couldn't find a fault somewhere in the wiring and that they could either spend hours trying to find it or just do some re-wiring. Aaaahhhhh! Of course that means more money. I cancelled their next visit because by this stage I could see exactly what was happening. We have had two electricians come in to review their work and told us that we were being severely ripped off and the job should have cost about $1200. We now have another electrician finishing the job .... properly. I will be taking them to Fairtrading also, I wish I could do more to stop them from their dodgy business behaviour.
Shonky in the extreme
These incompetent, dishonest and overcharging "tradesmen" are still up to their old tricks. Even after regular trips to Fair Trading, they are still out there preying on the vulnerable and/or those without someone with a minimum of electrical knowledge. See [link removed]
Last Friday, I too had problems with electricity cutting out and [Name removed] from this company attended and advised that I needed two new circuit breakers and a new power point to replace items just three years old. As I needed to have the power restored to avoid losing ...the contents of the fridge and freezer and as I was being advised by a professional, I agreed to pay the $1221 - around 3-4 times the correct charge. They will not accept a cheque nor do they allow Direct Debit, insisting on payment in cash or credit card immediately to prevent customers from exercising their right to professional service. My rip-off only came to light when about 8 hours later the same problem occurred and when I rang this company who purport to be an emergency service provider 24/7 ( as per their fridge magnet) I was summarily dismissed by [Name removed], the principal, who said he would get [Name removed] back on Monday at 7.30am - 2.5 days later. I pointed out this was completely unsatisfactory and was told tough luck. Obviously being without electricity all weekend was not an option, I needed to engage another electrician, on weekend rates, who correctly identified the fault and did considerably more work both in time and parts and charged a fraction of what Universal charge. I too will be taking Universal Electrical to Fair Trading and I will be writing to the Minister to ask why these predators can continue to operate without impunity. I tried to contact both [Name removed] and [Name removed] to cancel and save them the trip back but they refused to answer my calls Sadly, I must rate them 1 star - a star they do not merit!
Highest charging electrician ever
Lights went out while I was away and this mob took full advantage. Persuaded wife she needed 3 safety switches and would cost $380 each installed into an almost new fuse box, in addition to call out. Total cost was $1400 for 2 hours work. Have got a subsequent quote of $350 for the same job (which I've also been advised was unnecessary) including parts. I called management who were smug and unrepentent. Avoid!
Ridiculous charges - taking advantage of customers who don't know better.
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