DO NOT BUY FROM THIS COMPANY!
Terrible quality - $150 broke in 5 days. Sent in for replacement, which they said was a 'courtesy' and they NEVER REPLACED IT. Agree- Use RoadID.com from the USA- top quality and cheaper.
Purchased in February 2021 for $113.00.
Clasp broke after 1 week. Looks like this is typical.
The bracket is really thin and fragile and is falling apart after a week! $200 down the drain. Never again would I order them. Said they’d replace- didn’t. Use RoadID.com
Purchased in May 2021 for $200.00.
Contact number for Australia a recording
Cannot contact them directly by phone, recording says “Open 9-5” yet I called them 12pm and 1pm. “Returns don’t respond to emails quickly”.
Express return sent 25/2/21, delivered to a Business address Centre and not the address they told me to send it. Delivered 26/2 in the morning. Told by email eventually that they hadn’t received it. Another email on 5/3/21 attached PO notification.
Still no reply.
Although I have never had a problem prior, I will not order from them again.
Editing on my replacement.
Purchased in February 2021 for $100.00.
Does not worth it
Firstly the product is not Australian it came from overseas and you don't know this until you made order and payment.
After less than a week of use the lock start to be very loose and I had to repair myself. After another week of use one of the link broken.
They asked me to write a review for the product but now more than a week since I sent my review and they never notified me that they have published it.
Purchased in January 2021 for $77.96.
lost in transit
if i could give this company a zero i would im still waiting for my braclet they said lost in transit no comunication at all it has been 6 weeks not happy sent emails still waiting
Purchased in January 2021 for $102.00.
Disappointed last order. Now latest order too
I ordered a new ID bracelet 4 weeks ago. Delivery date of yesterday. Waited home for delivery. Never happened. Emailed company, no response. Waste of $100 I guess. Will not be ordering from them again. Last bracelet was miles too big even though I ordered the smallest one.
Purchased in November 2020 for $100.00.
shop of shame
bought id bracelet over one month ago (still has not arrived) rang company they stated i have to email an american email because american company. the have no customer skills i will now be out of pocket (on a pension $100 is a lot of money) the should not be able to treade as they ip people off
Purchased at Universal Medical ID for $100.00.
Bad customer service. Crap products
Purchased an engraved ID bracelet for $100. took a month for delivery. 2 weeks after it arrived, the link pin fell out and bracelet fell apart on the ground scratching the ID plate. Spoke to customer service and was told to send it back. I requested a refund as I do not trust the quality of the product if it falls to bits after 2 weeks. I have since tried to contact them with no answer. All you get now is a message saying they are closed (even though I have called in their advertised hours). I will dispute the transaction with PayPal as I am no...t getting anywhere with them. Dont order from this company. Shonky company. Update: Finally got through to them. Was told that the Sydney P.O. Box I sent it to is used as a forwarding address. The items then get sent to the US as they an o/seas company. No mention of this on their website that they are not an Australian company. Was told I will have to wait until item gets back to the US for a refund. They make their website look like they are based in AU.
Purchased in October 2020 for $100.00.
Not as displayed
Paid $700 for a 14ct gold bracelet. Delivered item was thinner and wrong curb type. .more expensive clasp was ordered but not fitted and disc was so thin the attaching ring wore through in one year.
Would not accept inferior item to that displayed and provide correct item.
Save your money and avoid these scammers who are NOT Australian.
Purchased in August 2017 for $799.00.
NOT an Australian business as their Australian Flag etc PRETEND
This is NOT an AUSTRALIAN business - just because they have an Australian flag and have an Australian version of their overseas website etc. It is from OVERSEAS. Orders take an extensive amount of time to arrive and follow up service is poor.
Purchased in April 2020 for $59.00.
NOT Australian, poor quality, poor service.
They try to appear to be an Australian business but are NOT, they have an overseas phone number which is difficult to get any service through and the quality of items is very tinny and poor. I would NOT recommend them at all.
Purchased in February 2019.
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