Co-op book store
Literally THE WORST way to buy text books. They are TERRIBLE with time, delivery and contact/support. DO NOT USE THEM!!! They need to close their doors, they are not viable as a business in ANY WAY that is legitimate. They do not deliver on time AND I PAID FOR EXPRESS..
Ordered my textbook online 3 weeks ago, labeled as in stock and ready to ship. Rang 3 days ago for an update and have only just heard back that it won't be in for at least another week. When paying such exorbitant fees for textbooks I expect better service, and certainly better communication. Save yourself the trouble and order elsewhere online, my other textbook from Booktopia arrived in 3 business days.
Adversarial management stand over staff members, culture of poor pay,
Bullying in the workplace is rife in this organisation, divisive culture from the top down that sees the student ownership base as the enemy rather than the employer. Close it down and wrest control back to the students and not the opportunists as it was initially intended.
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Terrible customer service.
I ordered my university books on the 16.06.2019. I called today as the semester starts next week (22.07.2019) and I still haven't received my books. The lady I spoke to said that one of my orders was placed with a supplier that doesn't have it in stock and she would now transfer my order to a supplier that does. So here I am waiting for my text book and if I hadn't of called I would've still be waiting, none the wiser. Why are orders placed with suppliers that don't have stock in the first place? Then my second order is still out of stock (has ...been for a month) and will take approximately another 2 to 3 weeks to arrive. Come on Co-Op get a system that works or find suppliers that provide! Students shouldn't have to be waiting a month in to their semesters for text books. Let's hope my local library has the books and I don't get sick from stress because I fall behind.
Ripping People Off!
This organisation advertises merchandise online for a discounted rate. Once you pay the $25 joining fee to validate the discount, they say the merchandise is "out of stock" yet the joining fee is "non-refundable. This is unethical and staff and students are losing their money. Contact numbers and email addresses are incorrect. BEWARE!
Most stressful online shopping experience ever
Ordered my textbooks from them. The order number never show up on the digital receipt (and they always asked for the order number when you contact them for help!). They need 24 hours for an order to show up on their database and then send a confirmation email to the customer with the order number! (which is ridiculously slow as these two things should be automatically sent after order placement). Even if you just place an order minutes ago, you can't cancel/ alter it yourself without having to request to them via either the queuing-forever live...chat or a pop-up window in which you write your request and hit send and god know where your message will go to. This site is the dinosaur of e-commerce. Most stressful online shopping experience ever. I ended up cancel all my orders and switch to booktopia, much better customer experience there. They also have a bookshop in my university, two times I went there the staffs were stressful and cranky.
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