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The Co-op

The Co-op

1.4 from 149 reviews · View Statistics

Reviews

1.0

2 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Product Quality
    1.5 (2)
  • Return Claim MadeYes (2) · No
  • Customer Service
    1.0 (1)
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  • Verified customer

Really Slow and Unreliable!!!

published

Bought my textbook with the website saying it is in stock and would take only 3-5 days to arrive. After waiting more than a week and hearing nothing I contacted them and their response was quite vague and didn’t really provide me with information that I didn’t already have. Still didn’t even get a shipping confirmation but the textbook finally arrived and when I opened the packaging it was damaged. They really should package books more carefully.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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Elke Holmes

Elke HolmesCentral West, NSW

  • 4 reviews
  • 1 like

I have never had service this bad at any other online store.

published

Bought a Jelly Ball Lamp for my son for Christmas-wires were not soldered on in base and lamp did not work. Phoned the Co-op after two months of not receiving the replacement promised. Second one took two weeks to arrive-this one was also faulty. Was asked to return second lamp so I could get a refund. Spent $8.30 sending each lamp back-$16.60 in total. Money refunded was $19.99, so I'm out of pocket for the two lots of postage totaling $16.60. Won't be purchasing from The Co-op again!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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