I've never had an issue with Coop... when I've gone into the stores. The staff there are always kind and as someone who worked casual at one of their stores for a few months, I understand that there's very little they can do outside orders you buy in the store. I will say that I don't go too often however, as even with a membership, their products are severely overprice and you've gotta work out for yourself that they will only enforce their match price guarantee if YOU find somewhere cheaper (as in it the product + shipping needs to be cheaper...

I ordered 2 textbooks that I needed this semester online, one of which was second-hand and fairly cheap. I then got two different order confirmation emails, one of both books and another of the 2nd book again. When I contacted them about this they said that I had 2 orders of the second-hand book on their way to me, even though I'd only been charged for one of each of the books. When the first order arrived it was only of the first book, so I figured that the other was just being sent from a different store. However when the other package arrive...

Do not buy books online! The only reason I did was because I found one of the books I needed half price so in order for them to price match I had too. The book went to the wrong Uni and I was charged the full price with Zippay. Not the discounted price with the price match. Then they cancelled the order without telling me the credit will take up to 2 weeks, which means I cannot order my book until this is refunded. So I am starting class with no book. Not impressed. Plus you can be on hold for over 2 hours just to get through to someone.

Emails go unanswered. Difficult to get through to by phone.Items are often not available but are still listed online.
While general service is ok the online experience is well below acceptable.

Rarely answer queries, took three weeks to refund out-of-stock book purchase, almost always out-of-stock, and absurdly long phone holds. I will not be purchasing from co-op again and instead will buy from online free shipping retailers.

I have never had a positive interaction with the co-op bookshop.
Highlights of my experiences with them include
-Spending half an hour peeling an envelope sized preowned sticker off of a textbook, trying not to damage it.
-Having my membership application lost, This was only resolved after I threatened them with a consumer tribunal.
-Waiting all semester for them to restock a book in that I needed during that semester. I eventually ended up buying it online from another retailer for less money and I received it in a week

I would recommend the co-op bookshop only as a last resort. you can usually get books cheaper and faster elsewhere.

I used to attend Griffith University, and the Co-op shop was pretty good, I buy quite a few books from there with no issue except when they occasionally have to go on back order for a couple of weeks... Usually no more than 2 weeks. No issues there, because I have access to the library, and maybe photocopy the sections you need from the library.

I have since relocated to Sydney, and is doing a correspondence course via OUA, to which I signed up late, and ended up getting books late. Both the UniBooks and Co-op had my books on back order, an...