Coop bookshop was uncontactable but finally all emails were answered
I wrote the below review based on past experience and fear based on reading all the many bad reviews. While it seems that the Coop bookshop deliberately do not take phone calls, they do answer emails. After little more than 24 hours each of my emails was answered and while it took a few goes to fix my account, everything was fixed and a refund has been received for the member discount not processed on my order. The book was delivered from Victoria to Sydney via Australia Post 3 days after being ordered. It is frustrating not being able to talk ...to someone especially when the website says call this number for help. That aside, the service was good and I have changed the rating accordingly. Previous review: Sent an email to link my online account to my membership number (the link enables discounts). No reply. After 24 hours I phoned the number on the website. Got a recorded message saying they had high call numbers and that I should send an email, then the call was terminated. From reading other reviews this is a stock standard recording that has been there for at least a month. It seems that it is impossible to contact anyone. 5 years ago I changed addresses (people do that) and I asked (by email) for a new membership card (the old card had my address on it from 10 years ago). I got an email confirming I would receive a new card; followed by an email asking "how did we do?". The card did not arrive so and replying that they had completely failed. I did not get a reply. 6 months later I tried again by email. Exactly the same thing happened. The Co-op appears to be an incompetent organisation and only prospers because it essentially has a captive audience on university campuses.
Great selection of books, order times can be long.
Have bought my University books from the Co-op for the last thred years, and have yet to come across a book that they didnt have, or couldnt get in for me.
Great when you are on a budget (so, pretty much all students) because they also keep previous editions of books in stock, at a much lower price.
I was also able to sell back all but one of my books at the end of the semester, as i had written in that particular one.
The only critiscism i have, is that when ordering less popular or less common books, the waiting time can be up to 2 w...eeks. Even when this happens however, the staff are quite helpful in tracking where the order is, and were happy to provide a refund on a number of occasions. Overall, great company and great service.
Not sure why everybody else is getting bad service
I have to admit I was very hesitant after reading everybody's reviews but my books turned up 1 business day after I ordered them and they are in pretty good condition for used textbooks..
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Good for sourcing my uni textbooks
This is a convenient store located at my uni that usually has all of my uni books available. While textbooks are expensive by nature, there is often multi packs available at a discount. The staff are polite and there is a good range of discounted books which I have also purchased.
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