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Uno Home Loans

Uno Home Loans

4.8 from 275 reviews

Reviews

4.9

68 reviews
5
(66)
4
(1)
3
(0)
2
(1)
1
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Skye P.

Skye P.Greater Melbourne (Metropolitan), VIC

Committed staff

published

Really impressed by Paul and Crystal. They were happy to answer my many, many questions and really spent the time to work out what loan would be right for us. The process of refinancing was actually much more involved than I originally thought so I’m very glad uno were there to guide me through it all! I’ve already been recommending uno to my friends, it is a great service and can save you so much money. Thanks Paul and Crystal!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeSplit
Loan used forRefinancing
Brenton

BrentonSouth East Queensland, QLD

uno - you should

published

We actually came to use uno by default after a less than interested first contact with another major on-line broker. I can say that I think the stars aligned on that day as the service we have received from Paul Sealey and Crystal Bowman cannot be faulted. These two are an absolute powerhouse and a real asset to uno, they are both extremely knowledgeable, very real and have worked with us during the stages up to getting our loan approval in a supportive and positive manner. I am 100% confident they will see us through the balance of the purchase of our home up to settlement and really can say - you'd be mad to go anywhere else.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateSeptember 2020
Loan used forFirst Home
horse0

horse0Gippsland, VIC

Best customer service

published

Our dealings with Ajay were easy and professional. He kept us in the loop at all times and managed to get us a great deal for home loan. Wouldn't hesitate to refer others.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan used forRefinancing
Simone

SimoneSydney, NSW

Wouldn’t go anywhere else.

published

Crystal & Kash customer service was exceptional. Crystal has a personable touch, that help relieve all anxieties. Kash managed to get me a fantastic rate. I’ve never felt so blessed. Both very professional and extremely supportive, understanding my needs and helping me achieve them.
Thank you.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forFirst Home
1 comment
Uno Home Loans
UNOUno Home Loans

Home loan top up

published

Very satisfied. Applying for home loan to pup. The team were very helpful and answered all questions. Took longer than it should of to settle, due to NO fault of UNO team. Thank you.

Loan TypeSplit
Loan used forRefinancing
1 comment
Uno Home Loans
UNOUno Home Loans
Michael

MichaelGreater Melbourne (Metropolitan), VIC

  • Verified customer

Fantastic service and process

published

Krystal and Kym were brilliant and on hand throughout the whole process to inform and support me and managed everything brilliantly. It was my first home purchase so was a bit daunting but they were always forthcoming with info and updates and made the process flow seamlessly. I'd highly recommend anyone to use Uno. Thanks again ladies!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forFirst Home
1 comment
Uno Home Loans
UNOUno Home Loans

Review collected in partnership with Uno Home Loans

Excellent service!

published

Crystal at Uno Home Loans is an example of someone who's on the front foot of all dealings. She catches issues before they happen. It has been a refreshing experience!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan Start DateJune 2020
Loan used forRefinancing
1 comment
Uno Home Loans
UNOUno Home Loans

Prompt, friendly and responsive

published

Customer service = brilliant!
Cooperation/teamwork between home originator and support team - excellent!
No unexpected costs experienced.
Professional emails, SMS and phone calls.
Bonus Velocity points = great!
Cash back = superb!
Highly recommended

Thank you

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Uno Home Loans
UNOUno Home Loans
Gray

GrayMelbourne

  • 3 reviews
  • 2 likes

Fantastic customer service! Very helpful.

published

The customer service was faultless. Akin and Crystal were fantastic and helped me throughout the whole process. They made me feel valued and their communication was amazing. They were able to find me a better loan than I could find with great rewards to benefit. Thanks for your wonderful help.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateJune 2020
Loan used forRefinancing
1 comment
Uno Home Loans
UNOUno Home Loans

We're so happy our team was able to get you a better deal - that's what we always fight for! If you need anything else, don't hesitate to get in touch.

All the best,
uno Team.

Roman

RomanGreater Melbourne (Inner), VIC

  • Verified customer

Great alternative to mortgage consultants

published

The team at UNO supported me every step of the way from loan selection to settlement. They understood my needs and brought to my attention all the important bits regarding interest rate and various loan features. Communication I got from Akin and Tiffany was second to none, always keeping me in the loop regarding bank's queries. If you ever wanted to try a valid alternative to mortgage consultants, give UNO a try.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forFirst Home

Review collected in partnership with Uno Home Loans

Erin Robson

Erin RobsonSouth East Queensland, QLD

  • Verified customer

Amazing Service

published

Customer service was amazing from the beginning to end. Kash and Crystal were both always there to help and always got back to me almost instantly with any questions or concerns I had.
Nothing unexpected everything was explained to me.
Extremely happy with the rate which has also since gone down slightly aswell!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMarch 2020
Loan used forRefinancing

Review collected in partnership with Uno Home Loans

Marnie

MarnieGreater Melbourne (Outer), VIC

Faultless customer service

published

I cannot fault these guys and recommend them most highly. They’re honest, real and practical. Jay, who followed through my application once Tony had identified the best loan for me, was exceptional. He had a calm, reassuring demeanour and followed through every query I had. Faultless customer service.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
Navjot W.

Navjot W.Sydney, NSW

  • Verified customer

Very friendly, quick and supportive

published

My experience with Uni Home Loans has been great. Kash was very understanding, friendly and supportive. His quick responsiveness was very helpful in the whole process. He went through the whole process, the numbers etc and made sure I understood all the bit and pieces. I would highly recommend Kash to anyone looking to get a loan for their first home and hence have that piece of mind. The whole process from document gathering, assessment till the final settlement was a good mix of online and person support from Kash and Tiffany and I was kept informed throughout the process.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMarch 2020
Loan used forFirst Home

Review collected in partnership with Uno Home Loans

Christine S.

Christine S.Sydney, NSW

Friendly and supportive

published

Stephen and Jay were very helpful and supportive throughout the whole process of refinancing my loan. Highly recommended. It was a good mix of digital and person support. The process was longer than anticipated but that was due to the nature of refinancing and not the product or service

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forRefinancing
Besser

BesserMid North Coast, NSW

  • 2 reviews
  • 1 like

Quick request to bank and rate dropped .27

published

Amanda sent me a guide to use when I approached my bank about our loans. 10 minutes later, rate reduced from 3.45% to 3.19% . All this three days before RBA announced a further .25% Very happy at the moment. Thanks Amanda and UNO

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forFirst Home
Inpa N

Inpa NGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Great service excellence.

published

Am really pleased with the overall service offered by Uno Home Loan. The analysis of options available to me was spot on and every part of the process ran very smoothly.
Kashif was very professional and knowledgeable and Crystal was very competent, helpful and able to provide solutions to any issues arising over the course of the settlement. Appreciated in particular the frequent updates and pro-activeness. It was a pleasure dealing with both Kashif and Crystal.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateFebruary 2020
Loan used forRefinancing

Review collected in partnership with Uno Home Loans

Stephen -.

Stephen -.Sydney, NSW

AI would be more useful then their brokers

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan used forFirst Home
Michael

MichaelSydney, NSW

Sensational and personal service

published

The customer service was impeccable..
It was very personal and I felt like I wasn’t a number at all.
I felt as the uno was doing everything possible to get me the best result possible.
I couldn’t be more satisfied!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan used forRefinancing
  • Verified customer

Excellent advice .Perfect timing

published

my customer service experience with your company was Excellent as Akinola & Tiffany guided me to get what I never taught could happen too soon. There was no unexpected extra cost and I am very satisfied with the rate received for my loan.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forFirst Home

Review collected in partnership with Uno Home Loans

Very prompt and good service by Amanda Denham

published

It was lovely dealing with Amanda Denham. Amanda answered every query promptly and clearly. She matched the product to my requirements. Very satisfied with her service. Would recommend UNO Home Loans to any of my friends. Unfortunately I could not proceed as my last year's tax returns were not yet lodged and Suncorp required same.
Thanks
Vimala Christine D'Aguiar

Transparency
Customer Service
Loan used forRefinancing
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Questions & Answers

sharon

sharonasked

so my name is attached to 2 properties i am not on any of the the loans however i am a guarantor for 1 of them which the person who im guarantor for is willing to be a guarantor for me, the only deposit i have is $5000 i have been full time employed for the past 12 or so months with an annual income of approx $60,000 i do have a car loan and a $5000 credit card my question is can you help me secure a home loan ??
kind regard

No answers
Alex D.

Alex D.asked

Weve just cash out refinance our home 6 months ago. Can we move to another Lender so we can consolidate our debt or we need to wait for sometimes?

1 answer
Uno Home Loans
UNOUno Home Loans

Hi Alex
Thank you for your query, Please email Chris on chris.mcnaughton@unohomeloans.com.au and she will organise one of our Senior Brokers to contact you to discuss in more detail. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you.
Many thanks
Vincent

Sunny M.

Sunny M.asked

Hi I'm looking to buy an investment property in Queensland around 400k or under with 5-8% deposit. It could be combined vacant land and then construction. I'm single and I've a stable full-time work with gross 110k pa. Can I get a loan?

1 answer
Uno Home Loans
UNOUno Home Loans

Hi Sunny
Thanks very much for your inquiry and apologies for the delay. Please email me at chris.mcnaughton@unohomeloans.com.au and I'll have one of my Team members get straight on to it for you. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you. Thanks Chris

Get an answer from our members and Uno Home Loans representatives

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