Crystal at Uno Home Loans is an example of someone who's on the front foot of all dealings. She catches issues before they happen. It has been a refreshing experience!
Excellent, friendly and supportive service
Kash and Crystal helped me through the whole process from choosing the best loan for me, modelling all different options, preparing for the final approval and through the settlement process. I will highly recommend UNO home loans.
Found me a great rate to Refinance my Mortgage
Great service, Was looking to change my investment loan from Principle and Interest to Interest only, Uno helped my change my load over and saved me money to boot, Uno managed the process from document capture all the way through settlement making the process really easy.
AI would be more useful then their brokers
After the initial application and phone call all my consultation was done via email. The entire process to get a pre-approval took a whole month, with me having to talk to 3 seperate specialists. Along the way this meant having to resend things I had sent previously, this, along with the inability for the broker to properly advise me on what the bank required meant that I had to drip feed various documents to satisfy requirements.
Upon finally receiving pre-approval I found a clause from the bank which goes against a query I had earlier; sugge...sting the query was ignored. All in all, it would be much easier if the entire process was a chatbot of some kind as I don't think the brokers had any real experience to help streamline, add value and expedite the process; all they did was process documents.
Thank you, for making the difficult process of getting a good home loan so much easier!
When applying for a home loan and you need assistance to be guided through all the hoops required, we can certainly recommend Uno Home Loans. Stephen and Crystal were brilliant from the very start. Their friendly manner and response times were excellent and their guidance and advice, invaluable. They were able to secure us a very good rate for this loan. Our loan had some additional challenges, and both Stephen and Crystal went above and beyond with their assistance, which was greatly appreciated. We would like to really thank both Stephen and Crystal for their wonderful support through this process.
Such wonderful service
My Husband and I have gone with Uno for our homeloan and as first home buyers dealing with Akin and Carol has been amazing. They are both prepared to answer our questions at any time , very knowledgeable and just make the whole process stress free.
we got our homeloan approval in a very decent amount of time because they worked tirelessly for us. Highly recommended!!!
Outstanding Customer Service
I spoke with Thomas (Tom) to look at re-financing our home loan as our variable loan was at a punishing 4.65%. He walked me through what they could offer and explained to me it would actually be much more beneficial for us to re-finance with our current provider than getting another loan through Uno. Tom sent me a template to help me negotiate with our provider, and we are now on a much more affordable 2.98% loan.
Uno obviously haven't received any commissions or fees for helping us with the above, but they have certainly acquired a loyal customer. Will definitely contact them again in a few years when time to refinance again! Thank you Tom and Uno!!
kash and Geeta from UNO team were amazing. The support and advice were spot on. no hidden fees, all questions were answered in complete transparency. Bravo great job. Thanks again.
Just what I needed - each step of the way
They bent over backwards to make each step of the process as pain-free as possible. I'm now going to save $'000s off my home loan. Carol & Kushal were amazing - knowledged, patient, understanding & professional.
Thank you UNO! Excellent service.
As a first land buyer, I was refered to UNO via ibuildnew. Getting a loan wouldn't have been possible without the help from UNO, the team made the whole application process much easier, Kym and the team have kept my mother and I informed about the process whilst dealing with the paperwork. Kym liased with the lenders based on my situation and presented a detailed description of the fees. No hidden costs at all, highly recommend UNO to friends and family!
Many thanks to the wonderful service by Kym and the rest of the team Colleen, Annette and Maria.
Outstanding customer service from Uno Home Loans
I am very pleased to say that the support and customer service I experienced from Carol Farah and Steven Liang of Uno Home Loans was absolutely outstanding! They were diligent and dedicated to helping me and my wife secure a new mortgage. Always friendly, Carol was always on the job chasing up the loan, sorting out any hiccups, finding out what was happening with all parties concerned. She made a difficult and stressful situation run so much easier, I am not exaggerating when I describe the service I received as outstanding; it is the only desc...ription that does justice to the extra effort Carol and Steve made. They were very professional and so easy and reassuring to work with. I will go straight back to them next time I need to refinance. I highly recommend Carol Farah and Steven Liang to anyone looking to raise finance.
This could not be any easier than it is
Customer service very good, and it didn't cost anything no hidden cost and no issues, my satisfaction was a over the top time but really good and enjoyable and easy to do
The service provided by Uno home loans was amazing. They have been professional, reliable and have communicated throughout the whole loan process. We will be considering them for our future loans.
Questions & Answers
so my name is attached to 2 properties i am not on any of the the loans however i am a guarantor for 1 of them which the person who im guarantor for is willing to be a guarantor for me, the only deposit i have is $5000 i have been full time employed for the past 12 or so months with an annual income of approx $60,000 i do have a car loan and a $5000 credit card my question is can you help me secure a home loan ??
Weve just cash out refinance our home 6 months ago. Can we move to another Lender so we can consolidate our debt or we need to wait for sometimes?
UNOUno Home Loans
Thank you for your query, Please email Chris on email@example.com and she will organise one of our Senior Brokers to contact you to discuss in more detail. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you.
Hi I'm looking to buy an investment property in Queensland around 400k or under with 5-8% deposit. It could be combined vacant land and then construction. I'm single and I've a stable full-time work with gross 110k pa. Can I get a loan?
UNOUno Home Loans
Thanks very much for your inquiry and apologies for the delay. Please email me at firstname.lastname@example.org and I'll have one of my Team members get straight on to it for you. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you. Thanks Chris
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