- Verified customer
Non resident Australian refinancing
Satisfied with the service and the level of communication throughout the process. As a non resident Australian, Uno was a good partner for me as I sought to refinance my home loan. Kash did a great job researching the market for me and eventually finding a product which saves me a few hundred dollars each month. He then hand over to Crystal, who did an excellent job of helping me through the documentation process (frequent updates and friendly emails) and we finally settled the transaction some six or seven month after starting.
As a note to ...non resident refinancing applicants, please note that the required documents are onerous to gather (what I see as an invasive level of information seeking in the name of diligence) - I ended up needing to withdraw my application and resume the process when I had more time to collect everything. But the team was supportive through my slow plod to the finish line. Based on my experience, I would recommend Uno to other non resident citizens seeking re-financing options.
Thank you, for making the difficult process of getting a good home loan so much easier!
When applying for a home loan and you need assistance to be guided through all the hoops required, we can certainly recommend Uno Home Loans. Stephen and Crystal were brilliant from the very start. Their friendly manner and response times were excellent and their guidance and advice, invaluable. They were able to secure us a very good rate for this loan. Our loan had some additional challenges, and both Stephen and Crystal went above and beyond with their assistance, which was greatly appreciated. We would like to really thank both Stephen and Crystal for their wonderful support through this process.
- Verified customer
Uno always give best advise
The customer service officer Paul was magnificent. He was relaxed, honest and took on the task perfectly to get me a much cheaper loan rate with my bank. Uno always give best advise in my case when i was not able to manage initial deposit. I follow their advise and secure land and i will definitely go again to Uno for securing construction loan.
I'm recommending Uno to everybody who has had a bad experience with other brokers or banks.
Thankyou Paul & Tiffany you guys have really helped me
Once again I'm using Uno again in the near future. Well done and wish everyone at Uno a successful future.
Review collected in partnership with Uno Home Loans
Great advice at the right time
Jason uno Home Loans was just the right person to speak with, at the right time. I am Big 4 customer and was looking a lower rate for a small home loan. Jason suggested I approach my branch. To my surprise, I received a .72% cut in my rate for the duration of the loan.
Uno exceeded my expectations.
The customer service officer Tom was magnificent. He was relaxed, honest and took on the task perfectly to get me a much cheaper loan rate with my bank. I couldn't believe it took less than a week and he was the best person to speak to. He reassured me that all would be done and honestly I'm recommending Uno to everybody who has had a bad experience with other brokers or banks.
Never in my wildest dreams during difficult times did I believe this was possible.
Thankyou Tom you have really helped me and Uno need people like Tom who understa...
Exceptional service; supported every step of the way. Communication worked well, and there is always someone on the end of the phone when you need them. Costs were made clear and paperwork was updated promptly when required.
Very, very satisfied with the rate I received for the loan. It has made a massive difference
Construction home loan
Easy to complete when you work full time and find it hard to get time off work, online/ email and some phone calls made it easy to complete whole process of application and construction of our home. Would use uno again, remonda helped us a lot during the construction period of our home and tian was also good in the application process.
Such wonderful service
My Husband and I have gone with Uno for our homeloan and as first home buyers dealing with Akin and Carol has been amazing. They are both prepared to answer our questions at any time , very knowledgeable and just make the whole process stress free.
we got our homeloan approval in a very decent amount of time because they worked tirelessly for us. Highly recommended!!!
Outstanding Customer Service
I spoke with Thomas (Tom) to look at re-financing our home loan as our variable loan was at a punishing 4.65%. He walked me through what they could offer and explained to me it would actually be much more beneficial for us to re-finance with our current provider than getting another loan through Uno. Tom sent me a template to help me negotiate with our provider, and we are now on a much more affordable 2.98% loan.
Uno obviously haven't received any commissions or fees for helping us with the above, but they have certainly acquired a loyal customer. Will definitely contact them again in a few years when time to refinance again! Thank you Tom and Uno!!
UNO have been fantastic!
The UNO team have been fantastic from the start. Right from the first assessment all the way to settlement. They help us with finance that other providers wouldn't. Amanda and Crystal were terrific, managing the loan applications, chasing up details and making sure everything was on track. I am very happy with the chosen provider - my expenses are down and borrowing power up! Great work and thank you both!
Finally some real customer service!
I can honestly say that this has been the best financial customer service experience I have ever had.
Jason and Crystal rang back or emailed when thewy said thewy would.
They always responded to y calls and emails the same day.
They were super helpful in guiding us throughout the process of refinancing, and even suggested things that I had not considered that actually saved us more money.
The rate was much better than my original ANZ loans whom I had been with for many many years.
I cannot recommend highly enough the team from UNO!
Jason Jehan (Uno, refinancing home loan) is a stand-out star - hope he gets my biz!
Shopping around banks/brokers to refinance my home loan - Jason Jehan (Uno broker) continues to be the most reliable, patient, persistent (in a good way, called back when he said he would or I'd ask him for more time or a reminder) and is the only broker so far who volunteered to negotiate a better rate with my current bank on my behalf - knowing if he did a good job (which he did), the only gain for him is potential future goodwill (which might equate to me calling him if I consider refinancing again). Well, here I am - giving him a glowing re...view and want to say a big thank you, too. I'm still weighing up my options, but the more I have - the more comfortable I'm feeling going with a broker like Jason who I know is working for my best interests always - plus Uno's policy to keep customers informed re any new red hot deals every month (or whatever interval that suits you) is GOLD - as opposed to my current bank who might have called me less than 5 times in 15 years. Go Uno - and JJ, it's not over yet - I still want you as my broker!
I took out a home loan earlier this year to buy my first property and it was in less than ideal conditions - the owners suddenly kicking me out of my rental meant that I was moving on buying at least six months to a year earlier than I had planned to and had a tight timeframe to settle, and having read a lot of horror stories about how hard it was after the royal commission I was totally spooked and worried I wouldn't get finance. I was also doing it on my own on a single income. Kash and Joanne were extremely helpful to someone who was a bit c...lueless about the process and quite a bit stressed, and reassured me so I felt confident to make an offer. I got a great rate, and there were no issues on the bank side with settlement or anything else, and I love my little home. Very happy with the outcome and would recommend Uno to others.
Reliable and Consistent
Great rate sourced for both our home and investment loan. Remonda, our contact, kept us in the loop throughout the entire process and settlement was completed without any issues. Overall we have been pleasantly surprised at how smooth the entire process actually was.
Questions & Answers
so my name is attached to 2 properties i am not on any of the the loans however i am a guarantor for 1 of them which the person who im guarantor for is willing to be a guarantor for me, the only deposit i have is $5000 i have been full time employed for the past 12 or so months with an annual income of approx $60,000 i do have a car loan and a $5000 credit card my question is can you help me secure a home loan ??
Weve just cash out refinance our home 6 months ago. Can we move to another Lender so we can consolidate our debt or we need to wait for sometimes?
UNOUno Home Loans
Thank you for your query, Please email Chris on email@example.com and she will organise one of our Senior Brokers to contact you to discuss in more detail. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you.
Hi I'm looking to buy an investment property in Queensland around 400k or under with 5-8% deposit. It could be combined vacant land and then construction. I'm single and I've a stable full-time work with gross 110k pa. Can I get a loan?
UNOUno Home Loans
Thanks very much for your inquiry and apologies for the delay. Please email me at firstname.lastname@example.org and I'll have one of my Team members get straight on to it for you. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you. Thanks Chris
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