Really great to deal with.
I would recommend Uno to people looking for a good mortgage brokering service. Uno were supportive from beginning to end and were committed to helping us through the process taking a realistic and honest approach. A mortgage application is never easy, but Uno were great and I highly recommend them. I would like to acknowledge the support and efforts of Tony and Carol from Uno, sincerely appreciate their help.
Uno guided us through the whole process in a smooth & efficient manner. Great communication throughout the whole process, & prompt answers to all our questions. I would use again. Highly Recommended.
Highly recommend! So helpful and saved me time and money
I worked with Paul from uno to identify the best option for my home loan. Paul was amazing. He looked at all of the lenders across the market as well as getting the best deal with my current provider. He really focussed on me as the customer rather than pushing products that do not suit. I trust that uno will keep in contact with me now to ensure I'm getting the best deal with my home loan moving forward. I feel like I'm in very capable hands and wont suffer from being charged too much by lenders because I havent stayed on top of rates and negotiated.
Excellent service, couldn’t have asked for more
I refinanced my loan with uno . Mine wasn’t a straight forward refinance but nothing was a trouble to them. Great people to deal with . Stephen got me a great lower rate than what I was paying and remonda dealt with the rest. She was awesome!!! Nothing was a trouble for her. I don’t think I could have done it without her. Thanks so much. Very happy with the service. Would definitely recommend this service and deal with them again
Great assistance, very friendly people to deal with, very, very patience team ....
I could not ask for a better company to help with my loan application. Having already a bit of background in the mortgage industry, they still helping me a lot on my decision. A very big thank you to UNO team, and looking forward to deal with you guys again in the future.
I was referred to Uno by a friend and I was so impressed with them. I dealt with Sandra and her service was excellent - she rang me when she said she would and followed up when necessary. Sandra also completely surprised me by negotiating a much better deal with my current mortgage provider than I could do myself. I was bracing myself for weeks of drama in moving banks, but that was unnecessary!! Staying put not only saved me money, but also a significant amount of time and agony in moving the loan. Thanks Sandra, I highly, HIGHLY recommend you!!
Assistance through the whole process
Uno was a great company to deal with. My broker was very informative and helpful. My application support manager went above and beyond with quick responses and great assistance with any enquires and fixing any issues.
Great experience - couldn't have been easier!
Completing initial enquiry online was a breeze and the information and comparisons provided on their site were excellent. The customer service throughout the entire process was amazing and made everything so simple. The entire process only took 3 weeks from start to settlement - can't believe I waited so long to make the change.
Fantastic Customer Service
I can't thank you enough for being right there with me along the way. Remonda's customer service is fantastic, her down to earth personality is a breath of fresh air.
This could not be any easier than it is
Customer service very good, and it didn't cost anything no hidden cost and no issues, my satisfaction was a over the top time but really good and enjoyable and easy to do
EXTREMELY THOROUGH COMPANY
Worked with Tony and Crystal. They were both extremely helpful in reaching my goal of refinancing my home loan. Being self-employed is a difficult task when it comes to refinancing but we all got there in the end. Thank you so much Tony and Crystal for all your help and understanding.
- Verified customer
Would not hesitate to recommend Uno
Paul and Tiffany were nothing but professional and helpful. They were available for any queries or questions, and made the whole process incredibly seamless and stress-free. Can't recommend highly enough.
Review collected in partnership with Uno Home Loans
I worked with Steve Liang on finding a loan with an improved rate. Steve is a very determined man who works really hard to find the best deal. Steve's communications were very good with lots of phone calls and emails explaining things. Uno were very professional.
No words to describe the service, Amazing!
From the start UNO homeloans were friendly and professional. Initially our enquiry was handled by Jason, after a short discussion we decided to move forward with a Refinance application for a better deal and we were forward to Tony. Tony the broker handled our application and any questions we asked and even all the “what if’s” Tony was available at a moments notice and always returned our phone calls or emails in a speedy manner. Tony worked for us in obtaining a better deal for our homeloan. Crystal who helped Tony collate the file was hands d...own AMAZING, even though she job shared her role she was always available. Her response to my emails were always speedy, no question was to silly, Crystal handle them so professionally. Crystal communication skills and timeframes were faultless, making sure she always kept us updated on where our application was at, and once approved helped the process of settlement go much smoother. Crystal made sure from application to settlement that our process was smooth and stress free and she sure did deliver on that. 100% would recommend UNO to anyone looking for a better deal. Thanks you Jason, Tony and Crystal.
Kym & Colleen have been wonderful helping me purchase a new property nothing was a trouble and they were available at all times for my questions I would recommend their services to all my friends and family
Thank you UNO - Service Excellence
Customer Service from Jason and Steve was exceptional, they listened to my predicament, provided me with information that assisted me in making decisions in relation to getting a better interest rate and how the process worked, costs associated with the prospective change to my lender. Their response time was impeccable and I had a very positive outcome.
Very painful experience, would not recommend.
I never got the feeling they were working for me and were generally unhelpful. The broker I dealt with forgot about my settlement date and made me do all the work re-booking the settlement and chasing around - quite stressful for purchasing a first home. What made it harder was the lender didn't want to speak to me directly and told me to speak to my broker who was difficult to deal with.
Would highly avoid at all cost, as I don't think it would be hard to find a better broker. Really disappointing for my first experience. I'll be going direct to a lender next time of finding a better broker as all the people i've spoken to have had a vastly different experience.
Made it happen
Uno was my fourth broker and I was beginning to think it wasn’t going to happen for me mainly because of age. Uno was realistic in what I might expect. Remonda and her team were there from start to finish and I never had to wait too long to get a response !
A big thank you
Just want to say that your service is great and response time is fantastic.i would like to send my appreciation for the support provided by Geeta and Kash . They had been very helpful and patient with me. First class service. Would love to recommend you guys in my friend circle. Thanks again
Questions & Answers
Weve just cash out refinance our home 6 months ago. Can we move to another Lender so we can consolidate our debt or we need to wait for sometimes?
Vincent T.Uno Home Loans
Thank you for your query, Please email Chris on email@example.com and she will organise one of our Senior Brokers to contact you to discuss in more detail. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you.
Hi I'm looking to buy an investment property in Queensland around 400k or under with 5-8% deposit. It could be combined vacant land and then construction. I'm single and I've a stable full-time work with gross 110k pa. Can I get a loan?
Vincent T.Uno Home Loans
Thanks very much for your inquiry and apologies for the delay. Please email me at firstname.lastname@example.org and I'll have one of my Team members get straight on to it for you. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you. Thanks Chris
Can we buy a property in Qld and apply for finance here The house is 4 Bed at 255.000 we have 45000 and also 1 St home buyers single income of 90.000pa and been at my full time job for the last 19 years
Vincent T.Uno Home Loans
Hi Fred, I think we're probably too late in answering this, apologies for the delay. If we can still help you please email me at email@example.com and I'll get straight on to it for you. At a glance it looks positive however we'd need to understand a little more about your situation, thanks! Vincent
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