Reviewer Photos & Videos
Trash not even worth a star
Not at all reliable. They never pick their phones nothing! Up team is the worst. Please don’t do. May come with issues, actually major issues, still can’t get through! Useless! Worst mistake of my life
If you lose your phone, you need to mail in 100 points of ID - there is no other way to get your account back.
Be aware, if you lose your phone, you need to mail in copies of your ID by postal mail! You won't get your account back any other way.
Lots of features.
Be aware that to use this Bank you must be a bit tech-savvy and be prepared for hiccups.
Do not rely on staff - it is designed that you can fix your own problems.
If you have patience and prepared to fix your own issues, this Bank has more features than most other Banks I know! At least Customer Service doesn't ignore you, like NAB - where I had to take them to the Ombudsman to get them to answer simple questions!
WILL NOT RETURN MY MONEY
I opened a UP account thinking it would be a good to have a online bank account, I did the normal checks and found it was part of the Bendigo Bank group so I thought I wouldn't have any issues. That was until I had a major car accident and my car was burnt to the ground with my wallet and Mobile phone inside which has left me with no ID...I have tried dealing online with Up about how to get back into my account..I have emailed copies of what ID i could find...i was told to get a Statutory Declaration i have done everything they have asked but still cannot get access to my money. Here I am stuck in hospital for a few more months and can not get to my money to pay rent and other bills. I'm at a lose at what to do next.
- Verified customer
Best bank I've even had
I have no idea why there is bad reviews. Best bank I have ever used, when you contact customer service they get back to you within a few hours absolute tops which is amazing considering most companies I email take several days. It tells you if a payments been attempted, lets you bucket your money into as many savings accounts as you want etc. Been able to have a 2nd account would be handy but it's on the map, which I also love because you know exactly how long it will be to a feature is launched. Except the secret project which has sat there forever and still hasn't magically turned into locked savers or a notice saver....just saying :)
Easy, reliable and modern
My partner And I have been with ‘up’ for a few months after changing from one of the big banks.
We both have had great experiences with customer service (fast reply via app)
OSKO payments work well, savers are easy to setup/edit and ‘round ups’ are a great saving function.
Only thing we are waiting for is to be able to have multiple cards for different accounts.
We would recommend.
Who would love a bank??? ME!
I've been with Up for 10 months and although I've had to wait for certain features in that time to come I have always felt really happy with my choice to switch. The customer service via the in-app messaging has been OUTSTANDING! I can't believe people have had bad experiences because my experiences have only been great!
The app is fast, easy to use and if I have not known how to use a feature the in-app messaging has given me a response SUPER quickly.
LOVE LOVE LOVE IT!
Best banking experience I’ve ever had
Customer service has been impeccable. Literally every time I’ve had a query, I message in app, and have a response in minutes. Have been waiting years to able to manage my money the way you can with UpBank.
Great about the tech, forgot about the basics
I like the tech aspects of UP Bank. Love the instant payments, notifications about upcoming bills, notifications about payments, the app design is nice, and the ability to make lots of different savings accounts for savings goals and still gain interest.
BUT... it seems as if they've forgotten to do the basics. Paywave doesn't work on my card, it always declines, and despite me notifying them three weeks ago I've received no update, nor have I received a new card. Their customer service is very lacking.
I like it enough to stay with it, but if I hear of another bank offering the same tech solutions and no fees I'd switch in a heartbeat.
Customer Service is the WORST!!
I have been with Up early 2019 and everything was going ok until I needed their assistance. I requested some changes made to my daily limit and was told that it was at their discretion if they chose to change the limit and at this time they have declined my request!! So in other words, they are telling me how I can spend my own money...oh no I don't think so. Account closed! Also, no phone number to call, no website to use...too bad if your phone dies.
Every bank should be like this
Australia's best banking app by miles, with features you didn't know you needed until now. Active community of users across social media, including staff - you can literally DM the co-founder of this company with ideas.
The only issue I have is with customer service - as the product becomes more popular, so too does text-based service. It can sometimes take days before you hear from them, and they are only available live during business hours. For day-to-day use, this is okay - but every now again, you may experience a hiccup and need help urgently.
Disclaimer: Early customer of 1.5 years, and have received free merchandise. This doesn't change my opinion, but I figured it would be wise to mention here.
Up bank doesn’t have a website. And locks out of out the app if phone is jailbroken. So, now I cannot access my money
Use bank for 3 months. Bank is not reliable is you jailbreak. Customer service just told me to restart my phone and that did nothing. Time to change banks again
- Verified customer
Great bank of the future
They have a lot of features that not many other banks do, and it is very simple and easy to use. Customer service has always been quick through the app, and issues resolved quickly. The only downside is there don't offer a few services that would be very helpful, such as joint accounts, locked savings accounts, credit cards, etc.
Excellent and Fast Customer Service
Fast and very simple set up.
The customer service was fast and excellent. Any questions that I had were always answered within a business day.
Very impressed and loving this bank/service/set up.
Easy to use , fast communication
I've been with this bank over a year and I've found them very reliable with very efficient and helpful customer service. The app is so easy to use , with transactions the easiest to find out of any bank app. Also , very asthetically pleasing which makes banking not so bad...
No problems at all
After 12months with UP Bank I’ve had relatively no issues. The features are great and anything that was a concern when I first joined have now been updated. Like everything these days, my word of advice for the negative reviews here is don’t have all your eggs in one basket. Im about to move overseas and use UP predominantly, but I’ll have second money option just in case I get stuck.
Great new banking App
I have been with Up for one week now and it is looking very promising so far. Am hoping I can soon ditch my “top 4“ bank as it is stuck in the Stone Age. Unlike a recent reviewer who was very unhappy with service in China, I always travel with multiple transaction options.
The chat help line was very good for my queries. Everything is free, how do they plan to make money, I wonder?
- Verified customer
Non-existent customer service.
Recently I travelled overseas to China and got stuck amidst the coronavirus outbreak. I needed to urgently book flights back home, but was locked out of my card because it was requesting a OTP to my Australian phone which I didn't have.
I contacted customer service and the lack of empathy was disgusting. They said there was nothing they could do, and then proceeded to tell me I never informed them I went overseas which was an utter lie. I showed screenshot proof that I did and they said it was an "oversight". I ended up needing to get a loan overseas because they refused to help me in the most desperate time I needed it.
Never coming back.
Questions & Answers
I went to go into my Up app today and it wont let me. Screen comes up with this device is no longer registered.. So now i tried to registered and nothing works, I have contacted Up via email but have no help so far. Makes it hard to pay bills when I can't access my account... Not happy atm... Hopefully they fix this issue quickly.
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