Reviewer Photos & Videos
Easy, reliable and modern
My partner And I have been with ‘up’ for a few months after changing from one of the big banks.
We both have had great experiences with customer service (fast reply via app)
OSKO payments work well, savers are easy to setup/edit and ‘round ups’ are a great saving function.
Only thing we are waiting for is to be able to have multiple cards for different accounts.
We would recommend.
Who would love a bank??? ME!
I've been with Up for 10 months and although I've had to wait for certain features in that time to come I have always felt really happy with my choice to switch. The customer service via the in-app messaging has been OUTSTANDING! I can't believe people have had bad experiences because my experiences have only been great!
The app is fast, easy to use and if I have not known how to use a feature the in-app messaging has given me a response SUPER quickly.
LOVE LOVE LOVE IT!
Terrible service. Very disappointed.
I have tried and tried to join up banking but its just not worth it. It will not verify me, even though my details are 100% right. Customer service were rude. would not waste my time again trying to set this up and recommend you dont waste yours either.
Best banking experience I’ve ever had
Customer service has been impeccable. Literally every time I’ve had a query, I message in app, and have a response in minutes. Have been waiting years to able to manage my money the way you can with UpBank.
Great about the tech, forgot about the basics
I like the tech aspects of UP Bank. Love the instant payments, notifications about upcoming bills, notifications about payments, the app design is nice, and the ability to make lots of different savings accounts for savings goals and still gain interest.
BUT... it seems as if they've forgotten to do the basics. Paywave doesn't work on my card, it always declines, and despite me notifying them three weeks ago I've received no update, nor have I received a new card. Their customer service is very lacking.
I like it enough to stay with it, but if I hear of another bank offering the same tech solutions and no fees I'd switch in a heartbeat.
- Verified customer
Non-Responsive Customer Service, No Support
Looking for a budget-tracking app, I signed up for UP. I realized instantly this wasn't the app for me, as i'm happy with my bank & did not want a new one.
I instantly message their customer service as per their FAQ on deleting accounts. Flash forward 5 days later, still no response & I've now received an UP debit card! I message them again asking them to please cancel my account & confirm the cancellation.
It has now been OVER TWO WEEKS and I've yet to get a single response.
I'm so disappointed. I'm also very concerned that this company now has my details, as they now have no reason to - and i've requested they delete them.
I have been trying to complete the joining process. I need help to resolve one item with which I'm having trouble and have phoned Up Bank on 6 occasions in the last 3 weeks. It is virtually impossible to get a call answered and, although there is a message to say that if a caller leaves a brief message and a phone number they will be contacted, that has not happened. Woeful service!
No problem solving capabilities
I have heard great things about up bank from others who have it. I was in the market to open up with a new bank and my friend suggested up bank. Did some research and yes this sounds like every thing a millennial would want in a bank app. Tried to sign up twice as the second attempt was due to no response from them so I gave it another go. Now I emailed them 2x or so maybe 3. They got back to me today and guess what? Honestly I always thought businesses strive to get new clients and well most people should have some common knowledge to problem solve to get a client with up bank they let you go the email pretty much said bbbbyyyeee can't help you there so see ya later. Very disappointed with this but hey my money is good elsewhere I guess
- Verified customer
Great bank of the future
They have a lot of features that not many other banks do, and it is very simple and easy to use. Customer service has always been quick through the app, and issues resolved quickly. The only downside is there don't offer a few services that would be very helpful, such as joint accounts, locked savings accounts, credit cards, etc.
Excellent and Fast Customer Service
Fast and very simple set up.
The customer service was fast and excellent. Any questions that I had were always answered within a business day.
Very impressed and loving this bank/service/set up.
New, unique, financially backed with great tech!
Love this, not like any other major banking app. In my mid thirties and find this instant set up, Savings and analytics on my spending fantastic. I get instant transfers with friends and my other account in a chat format which is so convenient. Would recommend to any age group. These guys have banking from Bendigo and Adelaide banks as well and Google tech, it hasn’t been designed by normal financial people. Great new player in the game!
Great new banking App
I have been with Up for one week now and it is looking very promising so far. Am hoping I can soon ditch my “top 4“ bank as it is stuck in the Stone Age. Unlike a recent reviewer who was very unhappy with service in China, I always travel with multiple transaction options.
The chat help line was very good for my queries. Everything is free, how do they plan to make money, I wonder?
- Verified customer
Terrible Customer Service and No Features
I joined Up about a month ago and liked the concept, however due to the fact that they don't offer joint accounts and that they exclusively pay through Osko (meaning I had scheduled payments declining every time, so I was having to go into the app and manually make the payment via bank transfer) I decided to close it and join a bank that offered better features with a similar high interest savings rate. I requested to close my account on the 16th of January 2020 - it's now the 24th of January 2020 and I keep getting "we will have someone contac...t you" or no response at all. Really unhappy with the customer service of this bank and wouldn't recommend it over a bank you can make a phone call to when you just want something done. Terrible effort on their part.
Works well for our financial needs!
We have been with Up for 6 months. Up is the best digital bank I've used so far. Ive tried ubank which is nowhere near the features Up has. I've have tried almost all five of the major banks and everything is a hassle to like changing your address or simply sending a payment to a new person. But with Up is so much easier. We have moved all our banking to UP. From the notifications letting you know whats happening with your money everyday. And its easy to use app and easy to do everyday things too. Im just waiting for Up to do joint accounts wh...ich will be even better for us. We are making it work with sole accounts in the meantime. Communication is so easy too I have anxiety talking on the phone so the chat section works well. I don't know why people have to jump on product review to complain as soon as something goes wrong. Things happen it's a part of life and there's always going to be issues no matter which bank you are with. Try to look at the positives overall rather than giving negative review straight away and be patient.
Great online banking app
I love this bank because it has the best interest rate for savings, and I can separate my accounts into individual savings goals eg. Christmas, trip to Paris. It's very simple to use and transfer to/from and I've never had any issues. I've also referred some friends to them and we both received the $5 bonus!
Joined a month ago, I though that the app is fantastic. Full of features and easy to use. However after doing grocery shopping after work one day and on going to the register to pay I found that I couldn't use my card. I had funds available and it kept saying declined. It was very embarrasing. I contacted them via the app and all they would say is they referred my enquiry to another department. I could not access my money until 24 HOURS LATER after spending over an hour on the phone. It was amateur hour not to mention having no money for 24 hours. AVOID!!!
Questions & Answers
I went to go into my Up app today and it wont let me. Screen comes up with this device is no longer registered.. So now i tried to registered and nothing works, I have contacted Up via email but have no help so far. Makes it hard to pay bills when I can't access my account... Not happy atm... Hopefully they fix this issue quickly.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.