updoc

updoc Questions & Answers

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Kirsty L.
Kirsty L.

Hi there, I am aware that your GP's do not bulk bill, but i was wondering if most pathology tests and radiology scans are bulk billed?

elyse
elyse

Hi, are you associated with minute health? They have your ACN listed in the t&Cs and the bottom of the form says 'powered by updoc' just wondering if it's legit or I've been scammed. Thanks

updoc
updoc   DM   

Hi Elyse, Yes we are associated with Minute Health and we can assure that you have not been scammed.

Hopefully this clears things up for you and if you need anything else just let us know!

Kind regards,
Updoc

Lucy
Lucy

Just found I had been charged for the last six months for a subscription I didnt know I authorised, given I was very ill when I called for an appointment, I am requesting immediate refund.

Lucy
Lucy

Just found I had been charged for the last six months for a subscription I didnt know I authorised, given I was very ill when I called for an appointment, I am requesting immediate refund.

updoc
updoc   DM   

Hi Lucy, Could you please give us the email you used for this subscription and we will help you resolve this.

Kind regards,
Updoc

Lucy
Lucy  

Luzettemarie@outlook.com, your office has refunded only this months subscription and ignored my request for the other months being refunded

updoc
updoc   DM   

Hi Lucy, I've had a look into your account and can confirm a refund has been processed for all months your subscription wasn't in use. If you have any further questions, please don't hesitate to contact us at contact@updoc.com.au!

Kind regards,
Updoc

lauren h.
lauren h.

Hello. Just like everyone else, I’m trying to cancel my subscription and it is conveniently not easy to do through the portal. Why is this? There is a tab that says “manage billing” but you can’t really manage billing. This needs to be rectified Updoc. Please cancel my subscription. lauren7hay@hotmail.com

updoc
updoc   DM   

Hi Lauren, Thank you for reaching out to us.

If you're experiencing any difficulties with cancelling your subscription through your Patient Portal, please reach out to us at contact@updoc.com.au. We're here to assist you with any issues you may encounter.

The team at updoc are always here to help!

Warm regards,
Updoc

mpelha1993
mpelha1993

Please cancel my subscription and account. My email is mpelha1993@gmail.com

Mary D.
Mary D.  

Yes cancel my script l no longer require this

Mary D.
Mary D.  

Delete the monthly payment

Mary D.
Mary D.  

Thankyou please do not take anymore money out of my account

updoc
updoc   DM   

Hi Mphelha1993, Thank you for your comment,
For further assistance with your account, please reach out to us at contact@updoc.com.au!

updoc
updoc   DM   

Hi Mary D, Thank you for your comment,
For further assistance with your account, please reach out to us at contact@updoc.com.au!

Graeme L.
Graeme L.

I never signed up to a subscription

Graeme L.
Graeme L.

How do I contact your customer service

Charles
Charles  

Email only
contact@updoc.com.au

And they're completely useless, so good luck

Anonymous
Anonymous

Please help me to CANCEL my subscription
[Details Removed]

updoc
updoc   DM   

Hi there! We would love to help you out with your account, please contact us at contact@updoc.com.au where our team can assist you better!

Regards,
Lisa @updoc

Allanor
Allanor  

You can login to your Updoc using this
https://updoc.com.au/patient. Use the email you signed up with and reset your password. Get out quick, Updoc is a complete scam.

Tony C.
Tony C.

How do I unsubscribe from your service?

updoc
updoc   DM   

Hi Tony, If you send us over your email we can help you with that.

Kind regards,
Updoc

Andrew
Andrew

Please can I cancel my subscription.

anwl61@hotmail.com

updoc
updoc   DM   

Hi Andrew, Thank you for reaching out, please contact us at contact@updoc.com.au and where we can assist you with this!

Regards,
Lisa@updoc

Shailesh Pradhan
Shailesh Pradhan

I would like to cancel my subscription. My email address is sai_suhev@hotmail.com

updoc
updoc   DM   

Hi Shailesh, Thank you for reaching out, please contact us at contact@updoc.com.au and where we can assist you with this!

Regards,
Lisa@updoc

Jenny F.
Jenny F.

Do I receive a Medicare rebate when using Updoc?

Stuart
Stuart  

Not as far as I am aware.

updoc
updoc   DM   

Hi Jenny, We'd like to inform you that Updoc is not currently set up for bulk-billing through Medicare.
However, we would like to remind you that our telehealth services are still affordable and accessible, and that we provide a range of payment options to suit your needs. Our team is always ready to assist you in finding the best option for your situation.

Regards,
Lisa@updoc

Eliana N.
Eliana N.

I would like to cancel my subscription please. My email is eliananicholls2000@gmail.com Thank you :)

updoc
updoc   DM   

Hi Eliana, Thank you for reaching out, please contact us at contact@updoc.com.au and where we can assist you with this!

Regards,
Lisa@updoc

Toby C.
Toby C.

I would like my subscription cancelled my email is toby.cubby@outlook.com.au

updoc
updoc   DM   

Hi Toby, That's no problem at all. We have cancelled that for you now.

Kind regards,
Updoc

Mel
Mel

Hi I’m trying to add my Medicare card number with gaps but it still says Required

updoc
updoc   DM   

Hi Mel, If you are still experiencing issues, please contact us at contact@updoc.com.au and where we can assist you with this!

Regards,
Lisa@updoc

BJB
BJB

Are you able to issue Fit for Travel certificates for English resident in England to travel to Antartica?

Riddles
Riddles

How am I able to cancel my subscription as I can’t find a way to do it online or on the app

updoc
updoc   DM   

Hi Riddles, If you would like to manage your billing ie. cancel the subscription, you can do so directly from your Patient Portal here:

external link 

Keep in mind that if this is your first time logging in, you may need to create an account. Do let us know if you have any other questions.

Kind regards,
Updoc

lauren h.
lauren h.  

You actually can’t cancel your subscription through the patient portal, and all the other Updoc answers are saying to email them. So which is it?

updoc
updoc   DM   

Hi, If you're experiencing any difficulties with cancelling your subscription through your Patient Portal, please reach out to us at contact@updoc.com.au. We're here to assist you with any issues you may encounter.

The team at updoc are always here to help!

Warm regards,
Updoc

Tika K.
Tika K.

I’m being charge for subscription can you please help me to cancel the subscription thank you

updoc
updoc   DM   

Hi Tika, Thanks for your message.

Could you please share your email and we will help you resolve this.

Kind regards,
Updoc

Jake
Jake

I’m being charged for a subscription I never signed up for, how do I cancel it ASAP

Michael M.
Michael M.  

Yep me to how do we unsubscribe from this joke of a company

steven
steven  

can you please council my subscription

updoc
updoc   DM   

Hi Jake, Thank you for reaching out, please contact us at contact@updoc.com.au and where we can assist you with this!

Regards,
Lisa@updoc

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