- Sign in
- Write a review
Urban Rhythm
Poor Customer Service
Furniture looks great but dealing with [Name Removed] at Urgan Rhythm is a process that requires much patience. Like what we bought - will not shop there again due to difficult people to deal with.
Bad customer service
I went to visit the Nunawading store today with my kids, after browsing some of the sofas online. The salesperson at this store did not greet me as I walked in, which was pretty standard at all the other furniture stores that I previously visited. There were no other customers in the store at the time either, so she wasnt busy serving anyone else. She then proceeded to give my children and I judgmental stares as my children went around the store with me to test out some sofas. Admittedly, one of my kids ran to one of the sofas, which I quickly ...
Read moreaddressed and reminded him to walk in the store. This salesperson looked up at glared at both of us. I found the shopping experience here to be very disappointing and I was interested in purchasing one of the lounge suites but the lack of customer service, as well as the unwelcoming vibe was enough to make me walk out.
- 2 reviews
Human Error times two
I happily purchased two dining chairs - more than I would ordinarily pay . Two weeks later I picked them up from the depot - got them home, wrong colour. I emailed and they were prompt and helpful, extending apologies for 'human error'. Six weeks later I received a call saying replacement chairs were ready. Convenient for me ,I could do the swap at the Nunawading store. Carried two chairs into the Centre, up narrow escalator and into store. Replacement chairs were wrong again. Same colour wrong. Staff were apologetic. I hauled the wrong chair...
Read mores down the escalator and back to car. Was told that the right chairs would be ready next week. I agreed to another swap at the Nunawading store. I'm a little dubious now. I suspect next week's chairs might be right chairs, but floor stock. I was going to buy two more chairs in a different colour, but I now think I might purchase more dining chairs elsewhere. August 4th 2019 Update: Very unimpressed Very unimpressed with Urban Rhythm. After twice getting seat colours wrong (distinctly different colours from the colour ordered), I now have floor stock. The chair sticks to the floor indicating that sticky pads have been removed. They did give me two clearance scatter cushions but that doesn't compensate for floor stock when I paid full amount for the chairs.
Dear V Nugent,
We are very embarrassed and sorry about this unfortunate incidence which has caused a great deal of inconvenience to you our customer. As I write, the problem is being resolved and we ...
Read morewill make the appropriate reparation for the inconvenience caused.Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Urban Rhythm representatives
Details
| Category | Physical Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Dining, Living and Sofas |
Extra Information
This is perfect for what I wanted
Firm supportive great sleep
comfortable
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Est,
Thank you for taking the time to write to us....
Read more We're sorry that you felt our service was not as you expected. We work hard to create a culture in our stores that is welcoming and relaxed. Our service is something we pride ourselves on, however as all of our customers are different, sometimes our "watching and waiting" can be misunderstood as being overly watchful or mistimed. Most of our customers prefer the freedom to consider and test our sofas on their own for a little. We tend to wait for cues to join in on a conversation or an invitational glance to pop over to offer our assistance as we prefer not to be viewed as pushy. We strive to offer our customers not only beautiful, quality furniture with great value, but also the personalised service and advice we'd appreciate ourselves. Kindest regards, The Team at Urban Rhythm