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Urban Rhythm
- 2 reviews
- 2 likes
Didn’t live up tp previous purchase
Having purchased a custom made dining table and chairs several years ago, i was a return customer.
The post purchase to delivery communication was poor- that is,non existent .
The couch has finally been delivered- it’s okay. I find the blockwork on the legs makes it look a bit cheap and unrefined .
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationMitcam
High quality and service
I had a very good experience in the Richmond store and am very satisfied with the customer service. The sales assistant was very helpful and gave advice when choosing the material and colors for the new couch. The quality of the product is very good and even though we chose among the cheapest fabrics, it looks very chic and modern. I am more than satisfied with the product, however I have to remove one star because of bad experience with the delivery services. The delivery scheduled without notifying me. I only found out the late afternoon that my product will be delivered next day morning.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationUrban Rhythm Richmond
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Details
| Category | Physical Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Dining, Living and Sofas |
Extra Information
The Best Mattress I have slept on!
A wonderful night's sleep!
Amazing!
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Hi Eva,
Thank you for your kind review of your in store experience and product quality, as well as the honest feedback for the delivery experience. ...
Read more We are very happy to hear that you've received excellent service at our showroom and that we were able to help you find the right pieces for your home. We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We were quite troubled to hear of your delivery experience, and wish to offer our sincere apologies for any inconvenience caused. There might have been some mitigating factors unknown to us, but this is extremely uncharacteristic of our delivery service provider. Therefore, we would really appreciate if you could provide us with your name or Sales Order number via ask@urbanrhythm.com.au so that we can do a thorough investigation. We take pride in this aspect of our business which forms part of the experience our customers enjoy. We hope you'll enjoy your furniture for years to come. Kindest regards, The Team at Urban Rhythm