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Urban Rhythm
Poor Customer Service
Furniture looks great but dealing with [Name Removed] at Urgan Rhythm is a process that requires much patience. Like what we bought - will not shop there again due to difficult people to deal with.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
High quality and service
I had a very good experience in the Richmond store and am very satisfied with the customer service. The sales assistant was very helpful and gave advice when choosing the material and colors for the new couch. The quality of the product is very good and even though we chose among the cheapest fabrics, it looks very chic and modern. I am more than satisfied with the product, however I have to remove one star because of bad experience with the delivery services. The delivery scheduled without notifying me. I only found out the late afternoon that my product will be delivered next day morning.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationUrban Rhythm Richmond
- 2 reviews
- 1 like
Excellent service and products!
We were impressed by the lay out of the store in Richmond and how easy it was to view all furnishings etc. We saw what we wanted immediately and with the valued opinion and assistance of Rachelle ended up with a sofa, chairs and cushions. She was excellent in recommending the design and materials involved and we are now living with them. They are well built, upholstered and comfortable. We have returned and bought other items already.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationRichmond
Hi Liz,
Thank you for your kind review....
Read more We are delighted to hear that you've experienced excellent service with our team at Richmond and that we were able to help you find the right sofa, chairs and cushions to suit your home. Thanks too for telling us about your experience in navigating our showroom. We take great pride in laying out the furniture in an inviting way that is easy for customers to picture in their homes. We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We hope you'll enjoy your furniture for years to come. Kindest regards, The Team at Urban RhythmQuestions & Answers
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Details
| Category | Physical Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Dining, Living and Sofas |
Extra Information
The Best Mattress I have slept on!
A wonderful night's sleep!
Amazing!
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Hi Eva,
Thank you for your kind review of your in store experience and product quality, as well as the honest feedback for the delivery experience. ...
Read more We are very happy to hear that you've received excellent service at our showroom and that we were able to help you find the right pieces for your home. We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We were quite troubled to hear of your delivery experience, and wish to offer our sincere apologies for any inconvenience caused. There might have been some mitigating factors unknown to us, but this is extremely uncharacteristic of our delivery service provider. Therefore, we would really appreciate if you could provide us with your name or Sales Order number via ask@urbanrhythm.com.au so that we can do a thorough investigation. We take pride in this aspect of our business which forms part of the experience our customers enjoy. We hope you'll enjoy your furniture for years to come. Kindest regards, The Team at Urban Rhythm