Urban Rhythm

Furniture looks great but dealing with [Name Removed] at Urgan Rhythm is a process that requires much patience. Like what we bought - will not shop there again due to difficult people to deal with.

I had a very good experience in the Richmond store and am very satisfied with the customer service. The sales assistant was very helpful and gave advice when choosing the material and colors for the new couch. The quality of the product is very good and even though we chose among the cheapest fabrics, it looks very chic and modern. I am more than satisfied with the product, however I have to remove one star because of bad experience with the delivery services. The delivery scheduled without notifying me. I only found out the late afternoon that my product will be delivered next day morning.

I went to visit the Nunawading store today with my kids, after browsing some of the sofas online. The salesperson at this store did not greet me as I walked in, which was pretty standard at all the other furniture stores that I previously visited. There were no other customers in the store at the time either, so she wasnt busy serving anyone else. She then proceeded to give my children and I judgmental stares as my children went around the store with me to test out some sofas. Admittedly, one of my kids ran to one of the sofas, which I quickly ...

We were impressed by the lay out of the store in Richmond and how easy it was to view all furnishings etc. We saw what we wanted immediately and with the valued opinion and assistance of Rachelle ended up with a sofa, chairs and cushions. She was excellent in recommending the design and materials involved and we are now living with them. They are well built, upholstered and comfortable. We have returned and bought other items already.

What a great experience at the Nunawading store on Friday. The consultant was helpful but not intrusive and was very patient, showing us many potential options. We have requested a quote and we are keen to place an order. There was a buffet that we wished to see which was not on the floor at Nunawading so we drove to Richmond yesterday. The first consultant we saw was very pleasant and then left us to have a good look around which was great.

However, one of the pieces we would like to order is an extending dining table. We wanted to "test" ope...

I happily purchased two dining chairs - more than I would ordinarily pay . Two weeks later I picked them up from the depot - got them home, wrong colour. I emailed and they were prompt and helpful, extending apologies for 'human error'. Six weeks later I received a call saying replacement chairs were ready. Convenient for me ,I could do the swap at the Nunawading store. Carried two chairs into the Centre, up narrow escalator and into store. Replacement chairs were wrong again. Same colour wrong. Staff were apologetic. I hauled the wrong chair...