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After Sales Support
recently purchased sofa Urban Rythm Richmond.
Covering Sales team, delivery drivers and after sales support extremely efficient and helpful.
Process was an easy and satisfying outcome
Poor Customer Service
Furniture looks great but dealing with [Name Removed] at Urgan Rhythm is a process that requires much patience. Like what we bought - will not shop there again due to difficult people to deal with.
Great modern pieces
Love this store it has some different pieces of furniture than some other stores, great quality!! very comfy I'm very happy and will return as the staff were great too
Bad customer service
I went to visit the Nunawading store today with my kids, after browsing some of the sofas online. The salesperson at this store did not greet me as I walked in, which was pretty standard at all the other furniture stores that I previously visited. There were no other customers in the store at the time either, so she wasnt busy serving anyone else. She then proceeded to give my children and I judgmental stares as my children went around the store with me to test out some sofas. Admittedly, one of my kids ran to one of the sofas, which I quickly ...addressed and reminded him to walk in the store. This salesperson looked up at glared at both of us. I found the shopping experience here to be very disappointing and I was interested in purchasing one of the lounge suites but the lack of customer service, as well as the unwelcoming vibe was enough to make me walk out.
Excellent quality furniture and great service
I have purchased a number of furniture pieces over the last few years. I have found that the quality of their furniture is far beyond other major stores. The customer service over the years has always been of a high standard they know their products and give good advice. The one thing I like about Urban Rhythm is they are not pushy they give you time to browse and look at the furniture. Well worth a visit especially when they have a sale on.
Perfect quality and service
I happened to be passing by and saw a bookcase which was exactly what I wanted. I gave the exact measurements of my space to Lindy the sales person and I was thrilled with the result. I have a home for all my yoga books now!
Different customer experiences
What a great experience at the Nunawading store on Friday. The consultant was helpful but not intrusive and was very patient, showing us many potential options. We have requested a quote and we are keen to place an order. There was a buffet that we wished to see which was not on the floor at Nunawading so we drove to Richmond yesterday. The first consultant we saw was very pleasant and then left us to have a good look around which was great.
However, one of the pieces we would like to order is an extending dining table. We wanted to "test" ope...ning it and closing it again to make sure we could both manage it easily (we had been shown how to do this at Nunawading two days prior) and I have had similar extending tables in the past. Sadly, another consultant came over and made us feel like naughty children for touching the furniture without the consultant present! She kept an eye on us for the rest of our time in the store (which was cut short as I felt so uncomfortable). We are both professionals in our 60s; I'm a qualified interior designer. We really didn't appreciate her rather condescending tone. We are considering spending several thousand dollars with Urban Rhythm and we need to be really sure of our decision. We wanted to be given plenty of time to discuss the options together, on our own, and to ask questions of the consultant(s) when we were ready. Needless to say, should we decide proceed, we shall be ordering from Nunawading.
Great and easy experience
Very easy experience, great customer service, great range and reasonable price. Very happy with the process from start to finish. Went in store and looked, decided at home and completed the rest via email with the great staff.
Knowledgeable, helpful staff and great products
Great, attentive customer service made the process of choosing materials for my couch a lot fun. So happy with the result. Have had a lot of people ask where the couch is from and great that it is made in Melbourne. Highly recommend!
Human Error times two
I happily purchased two dining chairs - more than I would ordinarily pay . Two weeks later I picked them up from the depot - got them home, wrong colour. I emailed and they were prompt and helpful, extending apologies for 'human error'. Six weeks later I received a call saying replacement chairs were ready. Convenient for me ,I could do the swap at the Nunawading store. Carried two chairs into the Centre, up narrow escalator and into store. Replacement chairs were wrong again. Same colour wrong. Staff were apologetic. I hauled the wrong chair...s down the escalator and back to car. Was told that the right chairs would be ready next week. I agreed to another swap at the Nunawading store. I'm a little dubious now. I suspect next week's chairs might be right chairs, but floor stock. I was going to buy two more chairs in a different colour, but I now think I might purchase more dining chairs elsewhere. August 4th 2019 Update: Very unimpressed Very unimpressed with Urban Rhythm. After twice getting seat colours wrong (distinctly different colours from the colour ordered), I now have floor stock. The chair sticks to the floor indicating that sticky pads have been removed. They did give me two clearance scatter cushions but that doesn't compensate for floor stock when I paid full amount for the chairs.
Excellent quality and service
I bought a sofa and arm chair. Excellent quality, Australian made. Great advice and customer service from Urban Rhythm. A great range of modern furniture available, from the shop floor or made to order.
Excellent customer service from the moment I entered the store to the time I received my goods not to mention the efficient aftercare. Good quality furniture at a reasonable cost, helpful sales assistants available to assist from choosing the right size furniture to matching colours, I couldn't have been happier with the quality and the service at Urban Rhythm Nunawading.
Staff at Richmond were incredibly knowledgeable and helpful and took me through all the product and fabric options. Order arrived on time as promised and exactly what I ordered. Great that it is made in Melbourne.
Professional and friendly service. Beautiful furniture, beautifully made. Love that it's Australian timber and Australian crafted. The whole process was made easy and the staff were all helpful and knowledgeable.
Value and Comfort! Locally made.
Service was excellent from the minute we entered the store till we received our beautiful sofas. Store manager was friendly, patient, and offered the best advice.
Delivery people were professional and on time!
Well done Urban Rhythm
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