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Urban Rhythm
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Poor Customer Service
Furniture looks great but dealing with [Name Removed] at Urgan Rhythm is a process that requires much patience. Like what we bought - will not shop there again due to difficult people to deal with.
Great modern pieces
Love this store it has some different pieces of furniture than some other stores, great quality!! very comfy I'm very happy and will return as the staff were great too
Bad customer service
I went to visit the Nunawading store today with my kids, after browsing some of the sofas online. The salesperson at this store did not greet me as I walked in, which was pretty standard at all the other furniture stores that I previously visited. There were no other customers in the store at the time either, so she wasnt busy serving anyone else. She then proceeded to give my children and I judgmental stares as my children went around the store with me to test out some sofas. Admittedly, one of my kids ran to one of the sofas, which I quickly ...
Read moreaddressed and reminded him to walk in the store. This salesperson looked up at glared at both of us. I found the shopping experience here to be very disappointing and I was interested in purchasing one of the lounge suites but the lack of customer service, as well as the unwelcoming vibe was enough to make me walk out.Hi Est,
Thank you for taking the time to write to us....
Read more We're sorry that you felt our service was not as you expected. We work hard to create a culture in our stores that is welcoming and relaxed. Our service is something we pride ourselves on, however as all of our customers are different, sometimes our "watching and waiting" can be misunderstood as being overly watchful or mistimed. Most of our customers prefer the freedom to consider and test our sofas on their own for a little. We tend to wait for cues to join in on a conversation or an invitational glance to pop over to offer our assistance as we prefer not to be viewed as pushy. We strive to offer our customers not only beautiful, quality furniture with great value, but also the personalised service and advice we'd appreciate ourselves. Kindest regards, The Team at Urban RhythmExcellent quality furniture and great service
I have purchased a number of furniture pieces over the last few years. I have found that the quality of their furniture is far beyond other major stores. The customer service over the years has always been of a high standard they know their products and give good advice. The one thing I like about Urban Rhythm is they are not pushy they give you time to browse and look at the furniture. Well worth a visit especially when they have a sale on.
Hi Lisa,
Thank you for your most kind review and your recommendation!...
Read more We're so thrilled to hear that you've had another great experience with our team at Urban Rhythm. It delights us to know that you've appreciated the relaxed environment, knowledge and good advice that our team have provided over the years. We work hard to offer our customers not only beautiful, quality furniture but also great value, which includes the personalised service and advice we'd appreciate ourselves. We look forward to welcoming you back again in the future and hope you'll continue to enjoy your furniture for many years to come. Kindest regards, Rachel & The Team at Urban RhythmFind out how Urban Rhythm compares to other Furniture Shops
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- 7 reviews
- 2 likes
Perfect quality and service
I happened to be passing by and saw a bookcase which was exactly what I wanted. I gave the exact measurements of my space to Lindy the sales person and I was thrilled with the result. I have a home for all my yoga books now!
Hi Liz,
Thank you for your lovely review....
Read more We are delighted to hear that you've experienced excellent service with our team at Nunawading and that we were able to help you find the right bookcase to suit your home with the right measurements too. We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We hope you'll enjoy your bookcase for years to come. Kindest regards, The Team at Urban RhythmThank you for your reply. I look forward to shopping at Urban Rhythm again! Cheers Liz
Wonderful - we look forward to welcoming you back!
- 2 reviews
Different customer experiences
What a great experience at the Nunawading store on Friday. The consultant was helpful but not intrusive and was very patient, showing us many potential options. We have requested a quote and we are keen to place an order. There was a buffet that we wished to see which was not on the floor at Nunawading so we drove to Richmond yesterday. The first consultant we saw was very pleasant and then left us to have a good look around which was great.
However, one of the pieces we would like to order is an extending dining table. We wanted to "test" ope...
Read morening it and closing it again to make sure we could both manage it easily (we had been shown how to do this at Nunawading two days prior) and I have had similar extending tables in the past. Sadly, another consultant came over and made us feel like naughty children for touching the furniture without the consultant present! She kept an eye on us for the rest of our time in the store (which was cut short as I felt so uncomfortable). We are both professionals in our 60s; I'm a qualified interior designer. We really didn't appreciate her rather condescending tone. We are considering spending several thousand dollars with Urban Rhythm and we need to be really sure of our decision. We wanted to be given plenty of time to discuss the options together, on our own, and to ask questions of the consultant(s) when we were ready. Needless to say, should we decide proceed, we shall be ordering from Nunawading.Thank you for your review, we appreciate your feedback. We are glad you have experienced helpful service at our Nunawading showroom as well as our Richmond showroom.
While our staff are very attent...
Read moreive, sometimes they are busy with other customers in store especially on weekends as when you visited. We hope we were able to assist with any questions you might have had.Great and easy experience
Very easy experience, great customer service, great range and reasonable price. Very happy with the process from start to finish. Went in store and looked, decided at home and completed the rest via email with the great staff.
Hi Clayton,
Thank you for your kind review....
Read more We're delighted to hear that you've experienced great service with our team and that we were able to help you find the right pieces for your home. We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We hope you’ll enjoy your furniture for years to come. Kindest regards, Rachel & the Team at Urban RhythmRelated Articles
Knowledgeable, helpful staff and great products
Great, attentive customer service made the process of choosing materials for my couch a lot fun. So happy with the result. Have had a lot of people ask where the couch is from and great that it is made in Melbourne. Highly recommend!
Hi Ruth,
Thank you for your lovely review....
Read more We are delighted to hear that you've experienced excellent service with our team and that we were able to help you find the right fabric for your sofa. So wonderful that you had fun in the process too! We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We hope you’ll enjoy your furniture for years to come. Kindest regards, The Team at Urban Rhythm- 2 reviews
Human Error times two
I happily purchased two dining chairs - more than I would ordinarily pay . Two weeks later I picked them up from the depot - got them home, wrong colour. I emailed and they were prompt and helpful, extending apologies for 'human error'. Six weeks later I received a call saying replacement chairs were ready. Convenient for me ,I could do the swap at the Nunawading store. Carried two chairs into the Centre, up narrow escalator and into store. Replacement chairs were wrong again. Same colour wrong. Staff were apologetic. I hauled the wrong chair...
Read mores down the escalator and back to car. Was told that the right chairs would be ready next week. I agreed to another swap at the Nunawading store. I'm a little dubious now. I suspect next week's chairs might be right chairs, but floor stock. I was going to buy two more chairs in a different colour, but I now think I might purchase more dining chairs elsewhere. August 4th 2019 Update: Very unimpressed Very unimpressed with Urban Rhythm. After twice getting seat colours wrong (distinctly different colours from the colour ordered), I now have floor stock. The chair sticks to the floor indicating that sticky pads have been removed. They did give me two clearance scatter cushions but that doesn't compensate for floor stock when I paid full amount for the chairs.Dear V Nugent,
We are very embarrassed and sorry about this unfortunate incidence which has caused a great deal of inconvenience to you our customer. As I write, the problem is being resolved and we ...
Read morewill make the appropriate reparation for the inconvenience caused.Find out how Urban Rhythm compares to other Furniture Shops
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Excellent quality and service
I bought a sofa and arm chair. Excellent quality, Australian made. Great advice and customer service from Urban Rhythm. A great range of modern furniture available, from the shop floor or made to order.
Hi Ben,
Thank you for your kind review....
Read more We are so pleased to hear that you've experienced great service and advice from our team. We're thrilled that we helped you find the right sofa and arm chair for your home and that you found it to be excellent quality - thanks too for supporting our local manufacturers. We work hard to provide good service and to offer you a range of beautiful, quality furniture that will last. We hope you’ll enjoy your furniture for years to come. Kindest regards, Rachel & The Team at Urban Rhythm- 2 reviews
Excellent Experience
Excellent customer service from the moment I entered the store to the time I received my goods not to mention the efficient aftercare. Good quality furniture at a reasonable cost, helpful sales assistants available to assist from choosing the right size furniture to matching colours, I couldn't have been happier with the quality and the service at Urban Rhythm Nunawading.
Hi Rosaria,
Thank you for your lovely review....
Read more We're so thrilled to hear that you've experienced excellent service with our team and that we were able to help you find the right pieces for your home. We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We hope you’ll enjoy your furniture for many years to come. Kindest regards, Rachel and The Team at Urban RhythmExceptional service
Staff at Richmond were incredibly knowledgeable and helpful and took me through all the product and fabric options. Order arrived on time as promised and exactly what I ordered. Great that it is made in Melbourne.
Hi Geoff,
Thank you for your kind review. ...
Read more We are delighted to hear that you've experienced excellent service with our team and that we were able to help you find the right pieces for your home. We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We hope you’ll enjoy your furniture for years to come. Kindest regards, The Team at Urban RhythmFind out how Urban Rhythm compares to other Furniture Shops
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Fabulous
Professional and friendly service. Beautiful furniture, beautifully made. Love that it's Australian timber and Australian crafted. The whole process was made easy and the staff were all helpful and knowledgeable.
Hi Helen,
Thank you for your lovely review. ...
Read more We are so pleased to hear that you've experienced great service and that we were able to help you find the right pieces for your home. We work hard to provide good service and to offer a range of beautiful, quality furniture that will last. Thanks too for supporting Australian furniture makers, our local manufacturers are true craftspeople. We hope you’ll enjoy your furniture for years to come. Kindest regards, The Team at Urban RhythmValue and Comfort! Locally made.
Service was excellent from the minute we entered the store till we received our beautiful sofas. Store manager was friendly, patient, and offered the best advice.
Delivery people were professional and on time!
Well done Urban Rhythm
Hi Georgia,
Thank you for your lovely review.
...
- 2 reviews
Great service, product, professionalism
The store is very well layed out and the staff are extremely helpful in offering assistance , providing advice and generally helping making decisions.
The range of products was extensive. The products are of the highest quality.
Hi Irvine,
Thank you for your lovely review....
Read more We are delighted to hear that you've experienced helpful, professional service and that you were able to find the right pieces you needed for your home. We work hard to provide good service and to offer you a range of beautiful, quality furniture that will last. Glad you liked our store layout too, we love to change it around to keep it looking fresh with new products and settings. We hope you’ll enjoy your furniture for years to come. Kindest regards, Rachel & The Team at Urban RhythmQuestions & Answers
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Details
Category | Physical Shops and Furniture Shops |
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Type of Furniture Offered | Dining, Living and Sofas |
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Hi Bronwyn,
Thank you for your lovely review. ...
Read more We are delighted to hear that you've experienced excellent service and that we were able to help you find the right, comfortable pieces for your home. We work hard to provide good service and to offer a range of beautiful, quality furniture that will last. We look forward to welcoming you back again and hope you'll enjoy your furniture for years to come. Kindest regards, The Team at Urban Rhythm