Poor Customer Service
Furniture looks great but dealing with [Name Removed] at Urgan Rhythm is a process that requires much patience. Like what we bought - will not shop there again due to difficult people to deal with.
High quality and service
I had a very good experience in the Richmond store and am very satisfied with the customer service. The sales assistant was very helpful and gave advice when choosing the material and colors for the new couch. The quality of the product is very good and even though we chose among the cheapest fabrics, it looks very chic and modern. I am more than satisfied with the product, however I have to remove one star because of bad experience with the delivery services. The delivery scheduled without notifying me. I only found out the late afternoon that my product will be delivered next day morning.
Bad customer service
I went to visit the Nunawading store today with my kids, after browsing some of the sofas online. The salesperson at this store did not greet me as I walked in, which was pretty standard at all the other furniture stores that I previously visited. There were no other customers in the store at the time either, so she wasnt busy serving anyone else. She then proceeded to give my children and I judgmental stares as my children went around the store with me to test out some sofas. Admittedly, one of my kids ran to one of the sofas, which I quickly ...addressed and reminded him to walk in the store. This salesperson looked up at glared at both of us. I found the shopping experience here to be very disappointing and I was interested in purchasing one of the lounge suites but the lack of customer service, as well as the unwelcoming vibe was enough to make me walk out.
Excellent service and products!
We were impressed by the lay out of the store in Richmond and how easy it was to view all furnishings etc. We saw what we wanted immediately and with the valued opinion and assistance of Rachelle ended up with a sofa, chairs and cushions. She was excellent in recommending the design and materials involved and we are now living with them. They are well built, upholstered and comfortable. We have returned and bought other items already.
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Human Error times two
I happily purchased two dining chairs - more than I would ordinarily pay . Two weeks later I picked them up from the depot - got them home, wrong colour. I emailed and they were prompt and helpful, extending apologies for 'human error'. Six weeks later I received a call saying replacement chairs were ready. Convenient for me ,I could do the swap at the Nunawading store. Carried two chairs into the Centre, up narrow escalator and into store. Replacement chairs were wrong again. Same colour wrong. Staff were apologetic. I hauled the wrong chair...s down the escalator and back to car. Was told that the right chairs would be ready next week. I agreed to another swap at the Nunawading store. I'm a little dubious now. I suspect next week's chairs might be right chairs, but floor stock. I was going to buy two more chairs in a different colour, but I now think I might purchase more dining chairs elsewhere. August 4th 2019 Update: Very unimpressed Very unimpressed with Urban Rhythm. After twice getting seat colours wrong (distinctly different colours from the colour ordered), I now have floor stock. The chair sticks to the floor indicating that sticky pads have been removed. They did give me two clearance scatter cushions but that doesn't compensate for floor stock when I paid full amount for the chairs.
Beautiful Product, Terrible Customer Service
Product looks great, hopefully it will last, but overall a disappointing experience, would not recommend this company, customer service is somewhat lacking.
Poor service - dreadful non matching furniture - total lack of care - shameful & total lack of servi
Purchased 4 Newstead Dining Chairs in Tassie Oak with Champagne finish. Purchased 1 Hawkesbury Dining Table - Tassie Oak with Champage finish. ALAS not one of the chairs match & none match the table. Quick to sell - not quick to come forward & admit their fault. Chairs are rough in finish & half of them seem to be only half varnished. The table is completely different to the chairs. Andrew - Warehouse Manager came out to look & didn't seem to offer any explanation only they will be collected their carrier.
We are so unhappy with their total ...
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|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining, Living and Sofas|
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