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Urban Rhythm

Urban Rhythm

4.1 from 28 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.8 (15)
  • Return Claim MadeYes · No (15)
  • Warranty Claim MadeYes · No (15)
  • Product Appearance As advertised (7) · Not as advertised (2)
  • Customer Service
    4.7 (14)
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Poor Customer Service

published

Furniture looks great but dealing with [Name Removed] at Urgan Rhythm is a process that requires much patience. Like what we bought - will not shop there again due to difficult people to deal with.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Great modern pieces

published

Love this store it has some different pieces of furniture than some other stores, great quality!! very comfy I'm very happy and will return as the staff were great too

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationNunawading
Urban Rhythm
Rachel A.Urban RhythmSend a private message
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High quality and service

published

I had a very good experience in the Richmond store and am very satisfied with the customer service. The sales assistant was very helpful and gave advice when choosing the material and colors for the new couch. The quality of the product is very good and even though we chose among the cheapest fabrics, it looks very chic and modern. I am more than satisfied with the product, however I have to remove one star because of bad experience with the delivery services. The delivery scheduled without notifying me. I only found out the late afternoon that my product will be delivered next day morning.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationUrban Rhythm Richmond
Urban Rhythm
Rachel A.Urban RhythmSend a private message
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Lisa
LisaGreater Melbourne (Metropolitan), VIC

Excellent quality furniture and great service

published

I have purchased a number of furniture pieces over the last few years. I have found that the quality of their furniture is far beyond other major stores. The customer service over the years has always been of a high standard they know their products and give good advice. The one thing I like about Urban Rhythm is they are not pushy they give you time to browse and look at the furniture. Well worth a visit especially when they have a sale on.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationUrban Rhythm Richmond
Urban Rhythm
Rachel A.Urban RhythmSend a private message
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Liz
LizGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 2 likes

Perfect quality and service

published

I happened to be passing by and saw a bookcase which was exactly what I wanted. I gave the exact measurements of my space to Lindy the sales person and I was thrilled with the result. I have a home for all my yoga books now!

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Store LocationNunawading
Urban Rhythm
Rachel A.Urban RhythmSend a private message
Liz
Liz

Thank you for your reply. I look forward to shopping at Urban Rhythm again! Cheers Liz

Urban Rhythm
Rachel A.Urban RhythmSend a private message

Wonderful - we look forward to welcoming you back!

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Liz
Liz
  • 2 reviews
  • 1 like

Excellent service and products!

published

We were impressed by the lay out of the store in Richmond and how easy it was to view all furnishings etc. We saw what we wanted immediately and with the valued opinion and assistance of Rachelle ended up with a sofa, chairs and cushions. She was excellent in recommending the design and materials involved and we are now living with them. They are well built, upholstered and comfortable. We have returned and bought other items already.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance Not as advertised
  • Store LocationRichmond
Urban Rhythm
Rachel A.Urban RhythmSend a private message
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Clayton
ClaytonGreater Melbourne (Metropolitan), VIC

Great and easy experience

published

Very easy experience, great customer service, great range and reasonable price. Very happy with the process from start to finish. Went in store and looked, decided at home and completed the rest via email with the great staff.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationUrban Rhythm Nunawading
Urban Rhythm
Rachel A.Urban RhythmSend a private message
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Knowledgeable, helpful staff and great products

published

Great, attentive customer service made the process of choosing materials for my couch a lot fun. So happy with the result. Have had a lot of people ask where the couch is from and great that it is made in Melbourne. Highly recommend!

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Urban Rhythm
Rachel A.Urban RhythmSend a private message
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Ben
BenGreater Melbourne (Inner), VIC

Excellent quality and service

published

I bought a sofa and arm chair. Excellent quality, Australian made. Great advice and customer service from Urban Rhythm. A great range of modern furniture available, from the shop floor or made to order.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Store LocationUrban Rhythm Richmond
Urban Rhythm
Rachel A.Urban RhythmSend a private message
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Excellent Experience

published

Excellent customer service from the moment I entered the store to the time I received my goods not to mention the efficient aftercare. Good quality furniture at a reasonable cost, helpful sales assistants available to assist from choosing the right size furniture to matching colours, I couldn't have been happier with the quality and the service at Urban Rhythm Nunawading.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationNunawading
Urban Rhythm
Rachel A.Urban RhythmSend a private message
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Exceptional service

published

Staff at Richmond were incredibly knowledgeable and helpful and took me through all the product and fabric options. Order arrived on time as promised and exactly what I ordered. Great that it is made in Melbourne.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Store LocationRichmond
Urban Rhythm
Rachel A.Urban RhythmSend a private message
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Fabulous

published

Professional and friendly service. Beautiful furniture, beautifully made. Love that it's Australian timber and Australian crafted. The whole process was made easy and the staff were all helpful and knowledgeable.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationUrban Rythm Richmond
Urban Rhythm
Rachel A.Urban RhythmSend a private message
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Value and Comfort! Locally made.

published

Service was excellent from the minute we entered the store till we received our beautiful sofas. Store manager was friendly, patient, and offered the best advice.
Delivery people were professional and on time!
Well done Urban Rhythm

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance Not as advertised
  • Store LocationRichmond
Urban Rhythm
Rachel A.Urban RhythmSend a private message
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Irvine
IrvineGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Great service, product, professionalism

published

The store is very well layed out and the staff are extremely helpful in offering assistance , providing advice and generally helping making decisions.
The range of products was extensive. The products are of the highest quality.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationRichmond
Urban Rhythm
Rachel A.Urban RhythmSend a private message
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D Hawkins
D HawkinsGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Great style, service and quality

published

Service, range and quality here was so much better than all the surrounding stores. The delivery drivers were awesome. They called ahead and were right on time, taking all the packaging away and being really helpful. Top marks.

  • Thumbnail
  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Urban Rhythm
Rachel A.Urban RhythmSend a private message
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Details · 

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining, Living and Sofas
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Extra Information

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Natalie Watters

Great mattress, next day delivery!

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My teenage son loves this mattress. It is firm, but very comfortable. I loved how easy it was to order. It was delivered the next day, which is just a... Read full review

Nikki

Good quality

by Nikki on 19 Aug 2022
Comfy top layer but still firm enough Minimal off gasing... Read full review

Bernadette  Simonsen

Perfection

by Bernadette Simonsen on 19 Aug 2022
I purchased my Emma mattress after suffering from sore neck and back issues, replacing the mattress worked wonders. I now have a long restful undistur... Read full review

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