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UrbanYou
4.4 from 590 reviews · View Statistics

Reviews

  • Rates and Fees
    1.0 (2)
  • Job Satisfaction
    1.0 (2)
  • Timeliness
    1.0 (2)
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Jed R.
Jed R.Metropolitan Adelaide, SA

Some of the worst service I've experienced

published

The service that we received from this company was deplorable, We paid $470 for a vacate clean and some other things. When the landlord did the vacate inspection after they had cleaned the property they sent us these photo's, we then contacted the company thinking this clearly shows that they didn't deliver on their guarantee and that they would send another cleaner out to amend these issues. We had contact from Abby from the support team who had said that because 72 hours had passed they wouldn't amend these issues, even though she can clearly see the cleaning job was horrible.

I would encourage everyone who considers using this companies service to think again and consider other options!!

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Rates and Fees
Job Satisfaction
Lauri R.
Lauri R.Sydney, NSW
  • Verified

Could never get a cleaner

published

We had a reoccurring fortnightly booking and every time we would get a text on the Thursday we are trying to secure a cleaner for tomorrow then I’ll at Thursday night. Sorry we couldn’t get a cleaner we will get one for Saturday. Then on Friday we would get a message sorry we can’t get one for Saturday. What is the point of a reoccurring booking if you can never get a cleaner. Very annoying and leaves us stranded.

Incentivised ReviewNo
Louise
LouisePerth, WA

Cleaner didn't turn up

published

I booked a weekly clean and the cleaner didn't turn up, despite payment being taken in advance. When I called up, I found out that Urbanyou hadn't found a cleaner for me and so no one was ever going to be coming. They told me that a text had been sent informing me of this, but I certainly didn't receive one. Now I have to keep my fingers crossed that I get my money back. I would strongly advise not to use this company. I have seen other very similar reviews.

Rates and Fees
Job Satisfaction
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Ray
Ray
  • 4 reviews
  • 2 likes
  • Verified

Awful 'customer service'

published
Incentivised ReviewNo
1 comment
UrbanYou
Urban Y.UrbanYou

Hi Ray, Thank you for bringing this to our attention. Please let us know the booking reference via support@urbanyou.com.au and we'd be happy to see what we can do to help with your concern.

Elizabeth M.
Elizabeth M.Greater Melbourne (Outer), VIC

What customer service?

published

Have been using Urban You for cleaning my house the last five weeks. The cleaners themselves were lovely and did a good job. However, I changed the amount of cleaning I wanted after the first week but was still charged the same. Have since tried to contact a manager, been told to wait on hold and then after a 10 minutes or so been told I will be rung back. I haven't been rung back. Third time I rang I cancelled the service without receiving a refund. This is unacceptable.

What do these managers do exactly? Clearly it is not care for their customers!

Incentivised ReviewNo
1 comment
UrbanYou
Urban Y.UrbanYou

Hi Elizabeth. Thank you for the feedback and we are sorry we weren't able to get back to you sooner as we would like due to business demands. Thank you as well for letting us resolve the issue.

Betty
BettySydney, NSW
  • 2 reviews
  • 1 like

DO NOT USE

published
Incentivised ReviewNo
1 comment
UrbanYou
Urban Y.UrbanYou
LLidda
LLiddaPerth, WA
  • 2 reviews

Didn’t turn up two bookings in a row.

published

Booking was for 8-9am and they rang at 1130 to say they had gone to the wrong address. Second time they didn’t show up at all. Unreliable, terrible customer service. Won’t use again.

Incentivised ReviewNo

worst experience ever

published

Items broken, time changed constantly. Assembly not finished. A hole was put in my wall.
Would never use this service again. The communication was horrific and the issue was never resolved.

Incentivised ReviewNo
1 comment
UrbanYou
Urban Y.UrbanYou
nthshrbuild
nthshrbuildSydney, NSW
  • 2 reviews
  • 1 like

Absolute Headache. Would not recommend.

published

Requested a quote for a clean 2 days out from the day suitable, they confirmed and I paid. Customer service could not find a cleaner and subsequently I had to cancel the clean, refund was granted. 2 weeks later, I receive a text saying that they were still having trouble finding a cleaner for the "subscribed fortnightly clean". I check my bank account, funds have been processed. Unable to log into my online account nor able to connect with anyone over the phone, Communication was through text. It is evident Urban You is just a disorganised basic booking agent for cleaners and subsequently have cancelled my fortnightly cleans. Customer service was courteous, however it caused more headaches than it was worth. Would not recommend.

Incentivised ReviewNo
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Rajbir singh
Rajbir singhGreater Melbourne (Outer), VIC

Don’t ever. Chooose this cleaning service

published

Service manager not even picking up phone . They blocked our number . They asked us to pay $ 320 In advance and cash .
We specifically requested them to clean door handles and kitchen appliances. Result is in these pictures.
When we enter the house found same as we inspected .
Never book this fraud cleaning service .
Don’t give any one cash as you have no proof left that you pay them .
They not gona reply you .
Cheated us . Thanks fraud cleaning service
Not even deserve half star don’t have that option to reward with no star. Not recommend.

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Incentivised ReviewNo

Never go with this service they are fraud

published

My husband was getting quotes from websites n left his details and this company contacted.
We requested the cleaner company to clean specifically kitchen appliances and clean windows door rails. Not even dusted . We came next day found the property same way as it was . Manager of urban you said they belongs Jim group .
They ask us pay $ 320 In advance and cash in hand. My husband given and result is disappointed and stressing. They not even picking up phone . Cleaner who did cleaning they don’t want to commit they was rude when they finally picked phone when we said that we gona report . Soo don’t go wid this cleaning service and don’t pay in advance or cash . As you left with no proof in ur hand .

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Incentivised ReviewNo
  • Verified

Would not recommended for NDIS clean! Do not use if on NDIS!

published

I booked UrbanYou for an NDIS clean and unfortunately they just took advantage of the situation! Initially they turned up an hour early and proceed to till me they work off NSW time when we are not even close to the boarder.... The clean was suppose to last for 2.5h however they finished within 1h10 max.

Unfortunately this is an issue that happens a lot with people taking advantage of this disadvantage as it is often the case they will not speak up! It is extremely poor effort and I could not recommend these guys to anyone!

Incentivised ReviewNo
Prash
Prash
  • 2 reviews

Not attended

published

Hi I have booked the cleaning appt for friday and noone came i send an email then after 2hrs someone called me and told that cleaner is went to hospital on emergency and told that they are rescheduling for saturday , same issue repeated and they want to reschedule for sunday i told them to cancel and lost all the trust on the company. There is no honesty in their words and in work

Incentivised ReviewNo
Kelleey B.
Kelleey B.Sydney, NSW

Do not use this service

published

Horrible experience two out of three times we used them. They arrived late, let themselves in without knocking. Didn’t bring their own cleaning items as we requested. One cleaner left a dirtY chux cloth in my grandsons snack bag. Emptied the household rubbish into a bin full of water and didn’t bother to tie the bag so rubbish went everywhere. Missed rooms, missed floors. Cleaner outright lied about the areas that weren’t done!! Do not use this service!

Incentivised ReviewNo
  • Verified

Not what they advertise

published
Incentivised ReviewNo
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