House cleaning very poorly managed
We ordered a same day clean in the morning after a long week of family emergencies, the cleaners had not shown up by 5pm. I had to call and ask if they were still coming and found out apparently their car had broken down - which is out of any ones control. Just poor communication.
A cleaner was booked for the next morning 9am. I then got a text from that cleaner at 6pm saying he actually wasn't available and we lived too far away so he wouldn't be attending. It was out of hours, so I called the service first thing in the morning to try and ge...t a replacement. A replacement was not available until the next day. I then ended up needing to do a decent clean anyway as we had company coming over, so requested cancellation of the service as I had wanted it for support after our week but there was no point paying if I was cleaning anyway. This was granted, which is great. But, the cleaner called the next morning to say he was coming anyway. I didn't want him to lose his business (partially on me then) so I let him clean and contacted the company saying I'd be happy to pay the cleaner but asked for a discount from their middle man fees to make up for the inconvenience. I was charged the full amount. I really regret choosing this service. It won't happen again.
Still waiting to hear back from them UrbanYou ........
Recently had an End of Lease and Carpet Clean booked in with UrbanYou. On our return the apartment looked clean, but unfortunately the carpets seemed untouched. Multiple stains left on the carpet. They quote on their web page "Plus, all of our Sydney services are satisfaction guaranteed – if you’re unhappy with the job we’ll come back free of charge to make it right." This is untrue! We have been trying to contact them since (one week) and have been unsuccessful, via email and phone. I am now left with an uncleaned carpet and very poor customer service.
Cleaners didn’t show up
Booked cleaners for 9am start. Day before asked to move to 12pm start, which I moved my schedule around to accommodate. 1:10pm and the cleaners hasn’t turned up. I called the helpline asking for eta and unable to provide. But my payment was refunded and they lady on the phone apologised politely.
Shouldnt beds be made
Very simple job... Airbnb with very limited "stuff", one small kitchen and bathroom.
2 people were sent and I cant for the life of me work out how the time was spent. Didn't even bother making the beds... Did I Have to say this specifically even though you have this listed as a service.? Unimpressed, will be cancelling.
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Less then average clean
the Owner kindly stepped in and rectified the situation and mentioned they take their customer service very seriously and it is the core of the business
Terrible end of lease clean!
Paid urban you nearly $500 to do an end of lease clean. They did such a bad job that i had to go back and get another company to finish it off! Rang urban you to complain and they told me there was nothing they could do until the final inspection?? So I have to wait until the real estate agent comes and says ''no you have to do it again!'' URBAN YOU should be doing it right in the first place! Dirt in all the cupboards after wiping the tops after they did the internal first, broke a blind, left the kitchen tops stained and left all cobwebs insi...de the house. When I asked about the walls and light shades, flyscreens they told me it was going to cost another $300! So in total $800 for a fairly small house, what a joke! Used the agents cleaner, they did such an amazing job! Never will I recommend urban you to anyone.
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