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4.4 from 590 reviews · View Statistics


  • 9 reviews

Terrible service .. updated my review


Just as update and to be honest , urbanyou partially refunded us and apologised for the work done by the cleaner they sent to us

Thank you

Terrible service , I wish I could give zero star. They charged us 7.5 hours two cleaners for our house Taylors Hill . Today they sent us one young guy who did the job in 3.5 hours and left the house very dirty , absolutely terrible job and a scam Stay away from this company everyone . We will speak to them tomorrow and either they send someone to clean the house or refund us the money or I will contact consumer affairs Victoria ... you cant rip us off

Incentivised ReviewNo
allmyfriendsSouth East Queensland, QLD
  • 15 reviews
  • Verified

Efficient cleaners but billed for 3 hours while they only worked 2


So I booked for 3 hours, two cleaners turned up and worked for 1 hour (should have worked for 1.5 hours). However, they worked fast and did a good job although it was difficult communicating with them due to their English language skills.

I mentioned this to UrbanYou via their review email but did not hear back. Also they subscribed me to their email list and even after unsubscribing multiple times I still receive their emails.

Incentivised ReviewNo
1 comment
Urban Y.UrbanYou

Cleaning a good standard without being brilliant. Very expensive however


Cleaning a good standard without being brilliant. Very expensive however. I live in a Victorian terrace which does get dusty. There were still cobwebs on ceiling and dust on light switches. Place was well cleaned but well enough for the price

1 comment
Urban Y.UrbanYou

Hi Jules, we would have preferred to leave a "brilliant" impression. Please get in touch so that we can make this right.

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  • 2 reviews
  • Verified

Frustrating booking platform


This booking service has not been great from the beginning. At first they booked me in for a 1 off clean, even though I specified I wanted a fortnightly clean. They charged me for the 1 off which is much higher rate. This was fixed promptly, then they sent a terrible cleaner who didn't even do the floors. After complaining about this, they finally sent a good cleaner who was never available at the day and time I requested. It got to the point where my cleaner was contacting me personally to arrange a suitable time, so the booking platform was pointless really as I was organising it myself. Had to cancel as this was just getting too frustrating!

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