Terrible service .. updated my review
Just as update and to be honest , urbanyou partially refunded us and apologised for the work done by the cleaner they sent to us
Terrible service , I wish I could give zero star. They charged us 7.5 hours two cleaners for our house Taylors Hill . Today they sent us one young guy who did the job in 3.5 hours and left the house very dirty , absolutely terrible job and a scam Stay away from this company everyone . We will speak to them tomorrow and either they send someone to clean the house or refund us the money or I will contact consumer affairs Victoria ... you cant rip us off
Efficient cleaners but billed for 3 hours while they only worked 2
So I booked for 3 hours, two cleaners turned up and worked for 1 hour (should have worked for 1.5 hours). However, they worked fast and did a good job although it was difficult communicating with them due to their English language skills.
I mentioned this to UrbanYou via their review email but did not hear back. Also they subscribed me to their email list and even after unsubscribing multiple times I still receive their emails.
Cleaning a good standard without being brilliant. Very expensive however
Cleaning a good standard without being brilliant. Very expensive however. I live in a Victorian terrace which does get dusty. There were still cobwebs on ceiling and dust on light switches. Place was well cleaned but well enough for the price
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Frustrating booking platform
This booking service has not been great from the beginning. At first they booked me in for a 1 off clean, even though I specified I wanted a fortnightly clean. They charged me for the 1 off which is much higher rate. This was fixed promptly, then they sent a terrible cleaner who didn't even do the floors. After complaining about this, they finally sent a good cleaner who was never available at the day and time I requested. It got to the point where my cleaner was contacting me personally to arrange a suitable time, so the booking platform was pointless really as I was organising it myself. Had to cancel as this was just getting too frustrating!
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