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UrbanYou
4.4 from 590 reviews · View Statistics
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Vee
VeeGreater Melbourne (Metropolitan), VIC
  • Verified

Very happy with my experience

published

I requested the end of lease clean. Someone called me to confirm exactly what I needed and she booked it in and I paid over phone. They subcontracted another company. The cleaners were on time, I showed them exactly what I needed and they understood and did it perfectly, they also offered to clean web and insects from the ceiling at no extra charge, and I was told the job would take 5 hrs but they finished everything in 3.5 hrs. They also pointed out issues with the rangehood and mould growth and rot in certain areas of the house and advised how I can fix it. Would definitely use again.

Incentivised Review No
Ben G.
Ben G.South East Queensland, QLD

Satisfaction guarantee is a process

published

Showed up late and did terrible job missed spots I'd specifically asked (paid extra) for.
Then took nearly a week to respond to my complaint so i had to do it all myself then offered a tiny portion of sum paid as refund. When i asked for additional refund at least to cover the time i spent cleaning they just came up with excuses, eventually after much back and forth adequate refund was made.

Incentivised Review No
UrbanYou
Urban Y.UrbanYou

Hi Ben. We are very sorry for the experience. The service was underbooked and we hope the additional refund offered was satisfactory. We'd love to provide a full quote for the additional living spaces should you wish to give us another chance.

Dene M.
Dene M.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • Verified

Above & Beyond - Perfect Clean

published

The clean was immaculate - never seen an end of lease done so well.

They did my windows & a bunch of other things not even on my list of requests - superb initiative

Incentivised Review No
UrbanYou
Urban Y.UrbanYou
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stefan d.
stefan d.Perth, WA

Above and beyond the call of duty

published

I had a whole bunch of dishes in the sink that I've been too busy to address it was a terrible mess and I asked the two girls that were cleaning to leave it for me to do since I was told over the phone that dishes aren't included. When I came home I was so surprised to find the sink empty and everything put away I dropped to the floor in joy since I've been so busy with work. Thanks girls hopefully you enjoyed the candy I left out! ☺️

Incentivised Review No
Sarah D.
Sarah D.Sydney, NSW
  • Verified

Cleaning was Exceptional

published

Had a wonderful cleaning team come out to my property. Cleaning done was spot on and the cleaners finished early but asked what other tasks I could give them to do to ensure I received my full service. The house was left spotless and was exceptionally well done. Will definitely hire again!

Incentivised Review No
Caz
CazSydney, NSW
  • 3 reviews

Carpet cleaning great

published

The booking process was seamless and the person turned up on time. Carpets were cleaned and look fabulous. The only comment I would make is the carpets did take a while to be fully dry so leave plenty of time before you need to put things back.

Incentivised Review No
Karl
KarlSydney, NSW

UrbanYou cleaners were perfect!

published

Everything was cleaned better than expected! Attention to detail was given to all areas of our home. There were no areas that were skipped over and we are booking again.

Incentivised Review No
Sylvia C.
Sylvia C.Sydney, NSW

Great Cleaners

published

2nd time booking. Really happy with the service, the cleaners were very throughout with the apartment. Will 100% be using again! The customer service was great too! Thank you so much!!

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Great service - used twice now and really happy

published

Super easy to arrange and make changes via the ap. Urbanyou have been responsive and easy to deal with. Quality of the cleans have been great and love that I have a regular cleaner appointed. She's been great.

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Emma R.
Emma R.Sydney, NSW

Excellent service

published

UrbanYou cleaning has been excellent. The house is tidy and clean and beds made - every time! Coming home after a clean is fabulous- I would recommend the service very highly.

Incentivised Review No
Jules J
Jules JSydney, NSW

Fantastic service - very happy!

published

We've always had a great experience with UrbanYou. Our most recent cleaner Anna, is fantastic - very thorough with fantastic attention to detail, our apartment looked lovely. Super easy to book too - can't recommend UrbanYou enough!

Incentivised Review No
Vinay Menon
Vinay MenonGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Fantastic service

published

Fantastic service - thorough, efficient, friendly staff. Easy to book, and punctual on the day. Thanks Nick, you were brilliant. Left my house in excellent condition, and went the extra mile to do a thorough clean. Much appreciated.

Incentivised Review No
Lil
Lil
  • 3 reviews
  • 2 likes

Happy customer

published

From the start UrbanYou was simple to use. The customer service was great. The cleaners were lovely and did a great job. They dusted places I hadnt dusted (embarrassingly) for years!

Incentivised Review No
Thomas
ThomasSydney, NSW

Easy to use, convenient.

published

Pleasant cleaners, place was nice & tidy. No fuss. Looking forward to continuing to use Urban You..
Kept me up to date also that morning when arriving to clean. Thank you

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Was perfect!

published

Such a great service, it was definitely the spring clean I was after. No more dust, and all the little nooks and cranny's were cleansed. You will not be disappointed!

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