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The service was perfect
Arrived on time, pleasant person, I discussed with her what needed to be done, asked me if I could check on the service delivered & provide feedback, asked if she could do more as she tine left, I did not bother her as she carried on with her task. Understood what I wanted.
A great service
Booking process was simple and support queries handled quickly. The cleaning service itself was brilliant. Cleaner was friendly and thorough. The app is also very simple to use for maintenance.
Great service and follow up - reliable indeed
Cleaner arrives in time and completes all tasks requested for. Very pleasing indeed. Thank you for such great service and I appreciate prompt responses for any enquiries asked. Well done!
Easy and Clean
After many searches I decided to use UrbanYou and the reason why is price and review.
I am happy with the service for the reason below:
- Clean. Yes my place is clean after the service. most important!
- Easy communication, whenever time you have issue and need to reschedule, customer service is very handy
- my cleaner bobby is puncture and trustful
Overall, I am very happy to use UrbanYou and I would recommend to use to others too.
A great service
UrbanYou consistently provides great customer service - they’re responsive, helpful, and very dedicated to customer care - and let’s face it, there’s nothing quite like having a clean house at the end of a busy week!
Uban you Fairy, Gentley and thoroughly made my home sparkly and feel wonderful. Thankyou . Emma xx V happy.
So delighted my Urban You fairy has gently and respectfully made my home sparkly . What a gift. I come home and just relax , and I can get on with the things l LOVE to do not just need to do .. Thankyou
Excelent customer service
UrbanYou has the best customer service I have experienced with service providers. Any issue that you have and contact their helpdesk, is promptly answered with follow-up calls done by the attendants until the issue is solved. Honestly best company in cleaning in Australia.
October 2nd 2019 Update: Perfect service
Our cleaner always do an amazing job. Recently the usual professional couldn’t make to an appointment and another professional was sent, and the quality of the job was the same. Very happy with UrbanYou.
We were very happy with our gardener. He did a most thorough job. Also let us know via text what time he would arrive. Would definitely recommend this service to others.
A very thorough job well done! Wasn’t expecting it to be as thorough as it was, and having 2 people work together, made it more efficient in getting the job done quicker.
Well done and professional clean
Well done and professional. Linda was prompt and did an excellent cleaning job. The carpets were vacuumed and the bathroom left spotless. She appreciated feedback and was courteous. Recommended for my next one time cleaning.
A great clean. There was attention given to the bathrooms; clean taps and mirrors. Attention was also given to the floor corners, often missed by others, thank you so much ladies
Great clean today, our apartment was spotless. It was beautiful to come home to on a Friday evening. The bathroom has never looked so nice. Thanks again urban you, looking forward to the next clean
September 27th 2019 Update: Love this service
Coming home on a Friday is amazing! The girls who do our apartment are lovely and always leave it spotless. I’m so glad we decided to use urban you, thanks
Joshua was really friendly, exactly on time, and did a really thorough job. He moved furniture and rugs to clean everything. He listened and delivered on a couple of special requests I had. Super happy with the service, scheduling and price!
Fantastic and thorough
Jasmine is lovely and gets on with the job. She worked around me today having to work from home and didn’t mind my very excitable puppy which kept trying to play. She’s great!
KIND to your HOME
Thank you to Pablo for not just cleaning my home but respecting my home.
There's a difference and it shows when I come home from work and walk in the door.
Thank you for your continued hard work!
Great service and experience
Nick and his colleague were great communicators, made sure they understood exactly what I wanted, and did a fabulous job cleaning the house. Coming home was like going on holidays!
November 20th 2019 Update: Great results, friendly people, fab service
UrbanYou is a wonderful service if you're busy and need a clean last-minute, or if you want to lock something in e.g. monthly. I use it ad-hoc, but am considering going to a regular booking as the quality and communication is fantastic. Highly recommended.
My husband and I arrived home from a busy day at work and we were both gob smacked we kept checking all the rooms in our house and could not believe the attention to detail we also noticed no nasty cleaning smell will definitely be an ongoing customer. The ease of booking and paying on line was also perfect. Well done UrbanYou
October 23rd 2019 Update: Amazing Service
Arrived home after holidays House Sitters had stayed whilst we were away ... Urban Cleaners booked on their departure... Home Sparkling on our arrival home Just perfect very s...atisfied with services November 15th 2019 Update: This service has made my life so much happier Husband arrives home to a clean house ..happy working wife ..what more could you wish for from an excellent cleaning service billed directly to your card no rushing around to meet them for cash payment .. the girls even called to let me know they had arrived and were there any special requests .. cannot beat that for customer service ... well done UrbanYou
Very good experience, my first time clean.
The young lady turned up on time and did a good job of cleaning my home. Dusting and replacing my may ornaments, cleaning my bathrooms kitchen living room and stairs.
Thankyou so much
Amazing spring clean!
I am very pleased with the service and would absolutely recommend this company. Very polite, efficient and effective cleaners. They arrived on time and completed the work in really good time while paying attention to the details. They also paid really good attention to the areas that needed a bit of extra cleaning where requested.
A must do, changes your life for the better.
Renzo could communicate well any of my needs, came early with a suitcase full of all his cleaning equipment. He was efficient and asked me exactly what I wanted. I am so much happier now that I have a regular clean as I have an unstable knee, so unable to do a lot of household chores. Wonderful to come home to a clean home. I don't feel so depressed anymore.
The cleaner is very professional and knowing what to do to make sure cleaning can be done in time. I am so satisfied on her work and hope she can keep doing cleaning for us.f
Amazing, easy service!
I've used Urban You three times so far and the cleaners have always been on time, friendly, thorough and fast. The price is reasonable, especially for the level of service provided. The app is also really helpful for organising bookings. I have already recommended Urban You to my friends and family.
On-time, friendly and tackled a big job with energy and attention to detail. Appreciated the thorough work and the smiling faces. Will use the service again, so easy to book.
A great beginning
Our cleaner turned up on time and once I showed her around she got right to work. Unfortunately as her English was not great it was a bit challenging to communicate but hopefully we’ll be allocated the same lovely young lady again and we’ll be able to get minor teething issues resolved.
September 19th 2019 Update: 2nd regular clean
We had our second regular clean today and the standards achieved the first time were maintained today.
Our lovely cleaner from a fortnight ago returned with an assistant and the set straight into getting our home clean. When I returned home later it was to sparkling clean and tidy house.
So happy to have found this app and service.
The house feels SO clean and fresh. Our cleaner was super friendly and did such an amazing job, she went above and beyond, giving attention to the small things as well
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