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UrbanBaby

UrbanBaby (page 3 of 5)

4.8 from 83 reviews

Reviews

4.8

83 reviews
5
(75)
4
(2)
3
(1)
2
(4)
1
(1)
  • Product Quality
    4.9 (14)
  • Return Claim MadeYes (0) · No (14)
  • Customer Service
    4.9 (12)
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Reviewer Photos & Videos

MSR

MSRGreater Melbourne (Inner), VIC

  • 10 reviews
  • 4 likes

Really great site for baby needs

published

As a first time mum, I constantly trawl through baby websites, looking for safe, reliable, good quality and affordable products. My experience so far with Urban Baby has been very positive. Their website is easy to navigate, as everything is broken down into categories. Shipping is extremely fast. Communication on point. I love their range of products, because I feel they source items that are unique. Really recommend shopping with their site, as they also offer zip pay.

Perfectly designed for baby!

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It's a well designed product. Safe as it's molded as one piece, made of natural material, easy to clean, very interesting rubbery material which baby uses as teether sometimes. Totally very happy with the product. PLUS customer service was fantastic; delivered fast from Sydney to Melbourne with quick reply for any queries! :)

  • Verified customer

Excellent service, products and delivery

published

I made two separate orders because the products are so good on this website. The next day I got a call about my order and was thrilled to learn it was about to be packed and shipped, in no time it was at my door. I bought several different items which are completely unique to the General stores for baby items and so many organic varieties. When my order arrived I was more than thrilled, five stars for customer service, swift delivery time, simplicity or ordering and the products. The products are fantastic, thank you :)

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Mel

Mel

  • 8 reviews
  • 2 likes

Fantastic customer service

published

I made an online purchase on a weekend. I later decided I wanted to add to my order. I received an email in response first thing Monday and received my goods ( with the extra items) the next day. I've also had something go wrong with a payment but didn't know. I was politely contacted and found the lady I spoke with very helpful and understanding. Great prices, fast delivery and excellent customer service. Highly recommend :)

AromaBloom Diffusers

published

Wow love the product! Easy to navigate the website and postage was fantastic! So pleased with the product and service

  • Verified customer

Great Service & Products

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Fantastic service!

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I recently purchased the Vulli magic tree house. I elected to pick up the package from their warehouse as I was concerned about mail delays leading up to Christmas. The toy was at the warehouse very quickly. When I picked it up the staff made a point of telling me about a part of the treehouse that others have unintentionally broken to save me doing the same thing. Very thoughtful and appreciated. I'm sure my daughter is going to be thrilled with her treehouse. Thank you!

Nonna

NonnaSydney, NSW

A fantastic all round toy

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Jenny Crane

Jenny CraneMelbourne

Babies second home

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We are expecting our first grandchild and wanted to purchase an affordable beautiful safe sleeping basket . Urban Baby's Moses Basket fits the bill perfectly! Thankyou Urban Baby!

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What a weight off their shoulder!!

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Hippy seats are great for mums who have larger baby and carry them around on their side. It takes pressure off their shoulders and weight off their arms and our mum's who buy them are so relieved. We sell these as part of our service in a physiotherapy practice!!

Very happy with my purchase.

published

I am very happy with my recent purchase from Urban Baby. The product arrived quickly and in excellent condition.
Was impressed that I could easily navigate your website. I received multiple emails from Urban Baby after my purchase, but after requesting this not to happen in the future I was promptly removed from the email listing. I will definitely contact Urban Baby if I require products in the future. I have already given out the website name to a friend as they wish to purchase some flat out teddies as well.

Kimmy_lp3

Kimmy_lp3Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Item was perfect and shipping was super fast!!!

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I was super happy with my experience with UrbanBaby. I bought an item for my sister who was expecting very soon as she wanted an item that I could buy from anywhere else. I was worried it wouldn't come in time, however the shipping was super fast and I got the item the same week. Will definitely purchase from this website again in the future.

Thanks again!

Excellent delivery time

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An easy website to navigate with clear information about the product and its availability. Product arrived in super quick time and was as described. I would highly recommend UrbanBaby website for its excellent customer services.

Very happy with this website!

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They were sold out of an item and called to offer an exchange or refund. Refund was processed very quick and my other items were sent out straight away. Arrived quickly and I loved my items! Customer service is fantastic and so was delivery! My daughter loves the bag!! Thank you

Van

VanSydney, NSW

  • 2 reviews
  • 1 like

Disappointed. 3 weeks and still don't see my orders

published

Ordered items 2nd July and got a phone call from them saying that one of the items is out of stock but will be available 3 days later hence agreed to wait for 3 days. It has been 2 weeks now and I still don't see my items nor any phone calls from them.

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Fantastic customer service and range of products!

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I called to add something to my order and they amended it on the spot and received the goods the next day! Fantastic customer service, and just love their wide range of products!

Stevie

Stevie

  • 2 reviews

Lovely products

published

Purchased 2 flat out bears for my son, not only ate they gorgeous products but I received them very quickly within a few days from placing my order. Thank you.

So easy and fast, great pricing and great products

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I couldn't get there during day hours so the click and collect from a local shop open late was very helpful and so quick and easy. Lovely product selection, hardest part was actually picking just one thing for the present I had to get. For someone who doesn't have children this was very helpful - not overwhelming at all.

Jacinta T

Jacinta TStanhope

Happy customer

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My products came to me very fast and i didn't have any problems. It was easy to purchase at an affordable price.

Thankyou UrbanBaby

published

First time visiting UrbanBaby website:-
super easy to find products,
ordering online was a breeze,
our fabulous products arrived extremely quickly, online payment process was simple, queries were answered courteously and promptly and we're delighted with the quality of every single item that we ordered.
Thankyou UrbanBaby - keep up the great work.

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