Reviewer Photos & Videos
Really great site for baby needs
As a first time mum, I constantly trawl through baby websites, looking for safe, reliable, good quality and affordable products. My experience so far with Urban Baby has been very positive. Their website is easy to navigate, as everything is broken down into categories. Shipping is extremely fast. Communication on point. I love their range of products, because I feel they source items that are unique. Really recommend shopping with their site, as they also offer zip pay.
Perfectly designed for baby!
It's a well designed product. Safe as it's molded as one piece, made of natural material, easy to clean, very interesting rubbery material which baby uses as teether sometimes. Totally very happy with the product. PLUS customer service was fantastic; delivered fast from Sydney to Melbourne with quick reply for any queries! :)
- Verified customer
Excellent service, products and delivery
I made two separate orders because the products are so good on this website. The next day I got a call about my order and was thrilled to learn it was about to be packed and shipped, in no time it was at my door. I bought several different items which are completely unique to the General stores for baby items and so many organic varieties. When my order arrived I was more than thrilled, five stars for customer service, swift delivery time, simplicity or ordering and the products. The products are fantastic, thank you :)
Fantastic customer service
I made an online purchase on a weekend. I later decided I wanted to add to my order. I received an email in response first thing Monday and received my goods ( with the extra items) the next day. I've also had something go wrong with a payment but didn't know. I was politely contacted and found the lady I spoke with very helpful and understanding. Great prices, fast delivery and excellent customer service. Highly recommend :)
- Verified customer
Great Service & Products
Ordered two products from Urban Baby for my grandson on the recommendation of a work colleague. Found the website to be extremely helpful and informative, as I had no idea what would be suitable for his age group. Placed the order for the Activity Owl and was contacted within 2 hours by phone and email to advise that the particular item was out of stock (due to lots of Christmas orders) and given the option of choosing the Activity Bear or Dog. I was extremely surprised and pleased at this quick turnaround so close to Christmas. The order was r...eceived the very next day and the items were amazing. My grandson and daughter were very happy and he has had endless joy playing. I will definitely bookmark this website for future orders as my grandson grows and develops new skills. In fact, I've already picked out my next purchase :-)
I recently purchased the Vulli magic tree house. I elected to pick up the package from their warehouse as I was concerned about mail delays leading up to Christmas. The toy was at the warehouse very quickly. When I picked it up the staff made a point of telling me about a part of the treehouse that others have unintentionally broken to save me doing the same thing. Very thoughtful and appreciated. I'm sure my daughter is going to be thrilled with her treehouse. Thank you!
A fantastic all round toy
I purchased the floating kitchen Bathblock set for my grand-daughter because she was having difficulty giving up her dummy. Taking her mind of the absence of the dummy was critical. This set allows her to play 'Mum' in the bath and also on dry 'land'. She loves it and now feels that she is a 'big' girl "cooking" for her dolls and giving up her dummy. It is a excellent all round toy, which is compact enough to be able to take when playing away from home too, and encourages interactive play with other children. I purchased the item from the web ...site, which is very easy to use. Delivery was very quick and the item was packed very well so arrived in perfect condition. This will be my preferred hassle free method of purchasing, no driving, no trying to find a parking space, no standing in line to be served.
What a weight off their shoulder!!
Hippy seats are great for mums who have larger baby and carry them around on their side. It takes pressure off their shoulders and weight off their arms and our mum's who buy them are so relieved. We sell these as part of our service in a physiotherapy practice!!
Very happy with my purchase.
I am very happy with my recent purchase from Urban Baby. The product arrived quickly and in excellent condition.
Was impressed that I could easily navigate your website. I received multiple emails from Urban Baby after my purchase, but after requesting this not to happen in the future I was promptly removed from the email listing. I will definitely contact Urban Baby if I require products in the future. I have already given out the website name to a friend as they wish to purchase some flat out teddies as well.
Item was perfect and shipping was super fast!!!
I was super happy with my experience with UrbanBaby. I bought an item for my sister who was expecting very soon as she wanted an item that I could buy from anywhere else. I was worried it wouldn't come in time, however the shipping was super fast and I got the item the same week. Will definitely purchase from this website again in the future.
Very happy with this website!
They were sold out of an item and called to offer an exchange or refund. Refund was processed very quick and my other items were sent out straight away. Arrived quickly and I loved my items! Customer service is fantastic and so was delivery! My daughter loves the bag!! Thank you
Disappointed. 3 weeks and still don't see my orders
Ordered items 2nd July and got a phone call from them saying that one of the items is out of stock but will be available 3 days later hence agreed to wait for 3 days. It has been 2 weeks now and I still don't see my items nor any phone calls from them.
So easy and fast, great pricing and great products
I couldn't get there during day hours so the click and collect from a local shop open late was very helpful and so quick and easy. Lovely product selection, hardest part was actually picking just one thing for the present I had to get. For someone who doesn't have children this was very helpful - not overwhelming at all.
First time visiting UrbanBaby website:-
super easy to find products,
ordering online was a breeze,
our fabulous products arrived extremely quickly, online payment process was simple, queries were answered courteously and promptly and we're delighted with the quality of every single item that we ordered.
Thankyou UrbanBaby - keep up the great work.
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